Customer Reviews UGG Ascot

The coustmer service was not pleasing

The bed slippersI ordered were very poor quality, the right shoe was bigger than the left and the craftsmanship was very bad. I returned them for a refund

Had to return item for incorrect size after waiting 4 weeks for product to arrive, not receiving tracking/shipping information until I reached out via email to customer service as to why I hadn't heard anything about my order.

These r probably the ugliest looking shoes i have ever seen.

The slippers were too small, sent them in to be exchanged, and almost 1 month later received an email that the exchange item requested was out of stock even tho it shows as available still online

These slippers were cozy until the insole started riding back and digging into my heel. Contacted customer service they said i had to ship to them and then they would exzmine them before they would even consider replacing them. Not worth all that for slippers. They didnt last 2 months. Went back to my old emu slippers that have lasted 10 years.

They were cute but I sent them back for an exchange and my package was lost and instead of sending new ones they refunded me. Awful customer service!!!

Bought these for a Christmas gift, got the wrong size. I sent them back for a different size and they sent the same pair back!!!! I am still waiting on a refund. Decided if you couldn't get my order right I would not reorder.

They have terrible customer service and they don't respond to their customers.

I bought the slippers as a Christmas gift for my brother. He loved the style & color but needed 1 size larger.

Well it is a comfy house shoe but the entire sole fell off the second time they were worn. UGG is going to let us return/exchange them which is good. Seems like for the price they should be made much better. Hopefully the next pair lasts longer.

Husband wears a 9 in everything. Couldn't get his foot in these.

These are NOT REAL SHEARLING It is wool or something glued onto polyester. They will not be warm or last I ordered them from uggs

I was very excited about getting these slippers, I had a pair of uggs a while ago and wore them out , but when I opened them the package was high class but I noticed they didn't match in workmanship the left slipper was fine and straight, the right slipper was deformed, and offset to the right the closest store is 80 miles away, 180. Disappointment my food is 9.5 I got 10 and still tight but it's leather it will loosen up

Product falls apart after two weeks wear. Insole (which was badly glued) came out and totally disfigured. Not worth the price. Not up to UGG standards.

Purchased these for my husband prior to last Christmas (2016). He opened them when his old ones wore out recently, only 1st trying them on to find they're very tight. He's always been a size 10 for many, many decades so size selection isn't wrong. They're evidently manufactured differently than other slippers we've purchased through UGG. It's a shame Ugg is outsourcing to China and not using Australian or American manufacturing. Regardless, rather annoyed since it's now so many months & likely cannot return for exchange.

SLIPPERS HAD VERY BAD ODOR THAT JUST WOULD NOT GO AWAY. THEY SMELLED LIKE SKUNK FOR FOUR DAYS SO I RETURNED THEM.

Size 10 is too small. Had to return

I'm returning this for an exchange. Hopefully the next pair will work better. With this pair the sole wouldn't lie flat and buckled making it uncomfortable. Your customer service has been helpful with the return

I have been purchasing UGGS for many years but after the past few months I will not purchase them again. First, I purchased another pair, they came and were clearly used with chips in the sides of the shoes and scuff marks all around. Sent them back for exchange. Second, while those were gone my UGGS I bought in August split at the seam. I sent them in and they sent me another pair. This pair had a size 7/8 cardboard piece in the left foot and a 9/10 in the right. The right had a cardboard tube that stretched that slipper even further. The left did not have the cardboard stretch tube. This means that the left fits perfectly while the right basically falls off my foot. It is unfortunate that the quality of the Ascot is no longer there (e.g. spltting at the seam after less than 6 months of normal use), that there is no quality control in shipping shoes out (e.g. shipping me Ascots that were obviously well worn even though new soles were clearly placed on them or cleaned up), and the sloppy shipping with mismatched cardboard inserts that clearly stretched the one slipper and not the other. Another point is that with the first couple they sent them out with the cardboard tubes that make the heal pointy upon arrival. This is not good as they stretch the shoe and create what seems to be a permanent stretch/indent. I will not consider purchasing another pair and will have to find a similar product made with quality at the forefront.

I ordered the same slipper, - ascot, and same size, 11, that I ordered for my boyfriend a few years ago. 11 fit fine with the first pair & he's still wearing those - but the new ones are way too small. He said his toes were jammed against the fronts. So, I returned them for size 12s. Although the 12s in his second choice color are in stock online, I received an email saying that my return can't be fulfilled.

Not comfy for me seem to not have a wide enough sole .wants to lean to the outside edge on right and left.

First, I purchased another pair of UGGS in August. The seams split open in December. Instead of returning them I purchased another pair. They sent me a pair with scuffed up front toes (photos available). What is going on with UGGS? I purchased many pairs over the years..the durability/quality and then the issue with sending me out supposed new UGGS (not worn by someone else) is incredulous. So disappointed as I really, really enjoyed them but now need to find a replacement for the comfort/feel they give.