Customer Reviews ECCO Track II GTX High
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252
252 total reviewsReview Breakdown:
77%5Rated 5 stars out of 5
7%4Rated 4 stars out of 5
7%3Rated 3 stars out of 5
4%2Rated 2 stars out of 5
5%1Rated 1 star out of 5
Customer Fit Survey:
85%"Felt true to size"
90%"Felt true to width"
48%"Moderate arch support"
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Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style5Rated 5 stars out of 5
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Poor SupportGreat Support
After five years of minimal use, I took boots out of closet where they had been for summer an discovered that soles had turned soft and "gummy" and treads were breaking off in chunks.
Ecco store manager said this is common problem with older sole composition and problem has been corrected. Store manager was helpful and gave me packaging to send shoes back to factory. Hopefully, they will do something for me.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort4Rated 4 stars out of 5
Style4Rated 4 stars out of 5
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Poor SupportGreat Support
I bought a pair of these boots 18 years ago. I wear them for working on wooded lots. I just bought a new pair. Why? The soles wore out on the old ones. The uppers could have gone on for another 18 years. I've never had any issues with the boots. I do, though, wear an arch support insole, but I wear this with all my shoes. They are a terrific value.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort2Rated 2 stars out of 5
Style4Rated 4 stars out of 5
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Marshall, Texas -
After a few minutes of wearing, the lower strings across the vamp start tightening voluntarily. I must be persistent in constantly adjusting the tension of the strings.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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My last pair of Track II GTX Highs lasted an amazing seven years. All the more amazing because I wore them almost every day. THIS pair started to fall apart after three weeks. Part of the top stitching came completely undone. I'm tempted to try another pair because I love these shoes, but with shaky quality control like this, it's probably not worth the risk. Bummer!
Michael S, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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Poor SupportGreat Support
I am a tour operator specializing in Bhutan and the Himalayas. For 20 years I have been a big fan of Ecco boots and walking shoes for their strength, light weight, and support. I buy the best and I recommend what I like to my clients. This all ended two days ago when on my way to Bhutan with two groups of travelers, my Ecco Tracker boots disintegrated with each step as I walked to my gate at Shanghai Airport. I have never seen anything like it I thought I was either having a mental break down or the airport floors were giving way, in any case by the time I made it to the gate I was wearing Ecco high top ballet slippers. As I walked chunks of sole and black dust trailed me the length of the airport. Embarrassing yes! Maddening yes! And in front of my clients who most of which were wearing the same boots on my recommendation unforgivable. With many hikes and treks from 10 to 14,000 feet having boots like this could mean injury or even worst. Hiking/trekking boots are not just footwear, they are equipment for the most important body part your feet if the equipment fails you are in trouble. Hiking boots are expected to perform in extremes not self-destruct I have never seen anything breakdown like this. Shoes/boots wear out yes but not dissolve. You, Ecco, are knowingly putting peoples lives at risk. Going on the net to see if my boots were unique brought me to scores of the same complaints soles breaking down at the office, at dinner parties, etc. Mine could have been on a trek, of course, if that happened my lawyers would be writing this. Looking at the past dates going back many years you have known about this defect, and done nothing about it. No warning, explanation of possible sole breakdown nothing! Like VW you have brought your brand down to its knees. This is not about just my inconvenience I am entering Bhutan tomorrow with no boots only with a pair of back-up Keens. The boots I depend on I have bought 5-6 pairs over the years are useless, and I will never trust them/you again. When I return home I am throwing away the remaining pair in my closet. I do not trust your product! Tomorrow I am landing in Bhutan for the first time in my professional career unprepared for the elements because of your lack of ethics to your customer's welfare.
I'd also recommend:
Mephisto
JD K, Zappos Customer,
0 found this review helpful.
Overall1Rated 1 star out of 5
Comfort2Rated 2 stars out of 5
Style1Rated 1 star out of 5
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Poor SupportGreat Support
New York City, bought them because of Ecco reputation, wore them for 3 weeks, water started leaking through. Dismissed as threading. 4th week I got mad looked at the sole to find out it was cracked transversely, or "horizontally" junk.
Igor, Zappos Customer,
0 found this review helpful.