Free People

Park Ave Pants

Women's

I ordered size M in green, length 30, three times from Zappos. Each time they sent me size L. I called them to discuss the issue, and they opened a ticket on it to investigate. It's been a month, and I didn't receive an update email, no phone calls, nothing. I returned all three pairs, because L is too big for the size 8 that I wear. I needed a medium. The length 30 is a little below my ankles at the height 5'4'' . The style I do like; the fabric is muslin cotton, high quality, but heavy. I bought all three pairs at the highest price and was willing to keep one. Now I don't want them for any price. Zappos has become a major disappointment with their quality control. In the past several months, I have received three wrong products, including these pants. They could have made a profit on my purchases, but they lost them all due to negligence.