VIP PROGRAM TERMS AND CONDITIONS

ZAPPOS VIP TERMS AND CONDITIONS

Effective Date: October 31, 2019


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE ZAPPOS VIP PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR PARTICIPATE IN THE ZAPPOS VIP PROGRAM.


These Zappos VIP Terms and Conditions (“VIP Terms”) apply to your access to and participation in the Zappos VIP program (“Zappos VIP”), which is operated by Zappos.com LLC or its affiliates (collectively, ”Zappos”, ”our”, ”us” or ”we”). These VIP Terms do not alter in any way the terms or conditions of any other agreement you may have with Zappos for other products and services. Please note that your access to and participation in Zappos VIP is also governed by the terms, conditions, limitations and requirements linked in these VIP Terms, all of which (as may be changed over time) are incorporated into these VIP Terms. In addition, these VIP Terms complement and incorporate by reference the Zappos Terms of Use (“Zappos Terms”). In the event of any conflict between the Zappos Terms and these VIP Terms, the Zappos Terms will control.


Zappos reserves the right to change, modify or eliminate Zappos VIP or all or any portion of these VIP Terms or any policy pertaining to Zappos VIP at any time and in our sole discretion, including our right to discontinue or change the benefits or change the expiration date of VIP Points (defined below) or VIP Codes (defined below) received under Zappos VIP, merge Zappos VIP with another rewards program, or to adjust how VIP Points are earned, calculated or redeemed. It is possible that you may be unable to receive enough VIP Points to redeem a VIP Code if we discontinue Zappos VIP or merge Zappos VIP into another rewards program. If we make changes, we will post the amended VIP Terms to www.zappos.com/c/vip-terms-and-conditions and update the “Effective Date” above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended VIP Terms will be effective immediately and your continued participation in Zappos VIP after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended VIP Terms, you must stop participating in Zappos VIP.



1.) VIP Program Eligibility

You must be a United States resident (including residents of U.S. Territories) who is at least 18 years of age to participate in Zappos VIP. Zappos VIP is intended for personal use only, and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in Zappos VIP. Current Zappos employees and contractors, and their immediate family members living in the same household, are not eligible to participate in Zappos VIP.


2.) Privacy

Please review our Privacy Policy, which also governs your visit to the Zappos.com website, to understand our practices.


3.) Zappos VIP Description

Zappos VIP is a free customer loyalty program that allows participants to earn ”VIP Points” with qualifying purchases on Zappos.com. Participants may also earn VIP Points by participating in Promotional Activities (defined in Section 5) that may be offered through Zappos VIP from time to time. Participants in Zappos VIP may redeem accumulated VIP Points for ”VIP Codes” that can be used toward purchasing merchandise on Zappos.com and may also use the VIP Points for other purposes as may be provided by Zappos from time to time. These VIP Terms provide a general overview of Zappos VIP. For more information about earning, calculating or redeeming VIP Points, Promotional Activities and other details, please visit our Zappos VIP page.


4.) Joining Zappos VIP

There are no membership fees associated with Zappos VIP.

Below are some of the ways that you can enroll in Zappos VIP. For more information about enrolling in Zappos VIP, please visit our Zappos VIP page.

  1. Call the Zappos Customer VIP Team at 1-866-427-2246
  2. Contact us via Email or Live Chat; Join Zappos VIP through a special promotion that may be offered by Zappos from time to time. There may be additional terms and conditions applicable to these offers, so please read them carefully;
  3. Enroll online when you log into your existing Zappos account (“Zappos Account”) or when you register for a new Zappos Account; or
  4. Certain select customers will be automatically enrolled in Zappos VIP. If you are automatically enrolled, you still must agree to these VIP Terms in order to complete your enrollment and participate in Zappos VIP, including earning and redeeming VIP Points for VIP Codes or receiving any other Zappos VIP benefits, and you will be prompted to do so upon log into your Zappos Account. If you do not agree to these VIP Terms, you cannot participate in Zappos VIP. Auto-enrolled customers may opt out of Zappos VIP at any time by contacting the Zappos Customer VIP Team via email or live chat or by calling 1-866-427-2246.


Once you are enrolled in Zappos VIP and have accepted the VIP Terms, you can view and manage your Zappos VIP membership (“VIP Membership”) by logging into your Zappos Account. You may only have one VIP Membership, and it is nontransferable. You are responsible for anyone else who uses your VIP Membership.


5.) Earning VIP Points

The benefits that are available to you through Zappos VIP are based on the number of VIP Points that you earn by making qualifying purchases on Zappos.com or otherwise participating in Promotional Activities as defined below.


Purchases. In order to receive VIP Points for a purchase, your order must be placed in the Zappos Account that is associated with your VIP Membership. You will earn VIP Points based on the total amount paid for your purchase, including any tax and shipping but excluding any purchases to the extent made with VIP Codes, other discount codes or gift cards. For more details about how to earn VIP Points by making qualifying purchases, please visit our Zappos VIP page. Purchases made from 6pm.com or any other websites owned or operated by Zappos.com LLC or its affiliates are not eligible for VIP Points or other benefits unless otherwise indicated.


Promotional Activities. From time to time, we, or others acting with our permission, may offer you opportunities to earn bonus VIP Points, such as inviting you to engage with Zappos in special promotional events or activities in exchange for VIP Points (”Promotional Activities”). For example, we may offer you points for writing an eligible product review on Zappos.com, or we may offer additional points for certain qualifying purchases.


The number of VIP Points that you can earn each calendar year by participating in Promotional Activities will be capped. For more information about the annual cap, please visit our Zappos VIP FAQ page.


For further details on Promotional Activities please visit our Zappos VIP page. VIP Points for participation in Promotional Activities will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. Some Promotional Activities may limit the amount of VIP Points earned per Promotional Activity. VIP Points for eligible participation in Promotional Activities may take seven (7) or more days to be added to your VIP Membership.


6.) Redemption of VIP Points

You can redeem VIP Points posted to your VIP Membership for VIP Codes, which can be applied toward future purchases on Zappos.com. For more details on redeeming VIP Points for VIP Codes (including the redemption rate), please visit our Zappos VIP page. VIP Codes are only issued in whole $1 increments with a maximum amount per VIP Code of $100. You can redeem your VIP Points for VIP Codes by logging into your Zappos Account and accessing the My VIP dashboard or by contacting the Zappos Customer VIP Team via email or live chat or by calling 1-866-427-2246. We will use commercially reasonable efforts to send your VIP Codes within 24 hours of your request.


VIP Points accumulated under Zappos VIP and VIP Codes issued when VIP Points are redeemed are promotional in nature and have no cash value. VIP Codes are redeemable for merchandise only and cannot be applied to previous purchases or purchases of gift cards. Your VIP Points, VIP Codes and VIP Membership are personal to you and may not be sold, transferred (by operation of law or otherwise) or assigned to or shared with, family, friends or others, or used by you for any commercial purpose. You are responsible for any federal, state or local taxes applicable to your participation in Zappos VIP.


7.) Expiration of VIP Points and Codes

VIP Points. EACH NOVEMBER (OR AT OTHER TIMES DURING THE VIP YEAR AT OUR DISCRETION AND WITHOUT NOTICE), WE WILL AUTOMATICALLY CONVERT ALL UNREDEEMED VIP POINTS UNDER YOUR VIP MEMBERSHIP INTO ONE or more VIP CODES. IF FOR ANY REASON ZAPPOS DOES NOT AUTOMATICALLY CONVERT UNREDEEMED VIP POINTS, THE VIP points WILL EXPIRE ONE (1) YEAR FROM THE DATE THEY ARE EARNED. AUTOMATICALLY CONVERTED VIP POINTS AND any EXPIRED VIP POINTS ARE DEDUCTED FROM THE VIP POINT BALANCE UNDER YOUR VIP MEMBERSHIP.


VIP Codes. VIP Codes expire NINETY (90) DAYS from the date THEY ARE SENT TO YOU. VIP CODES are subject to the additional TERMS AND RESTRICTIONS contained on or included with the VIP code. SOME VIP CODES MAY NOT BE COMBINED WITH OTHER OFFERS OR PROMOTIONS.


8.) Impact of Merchandise Returns on Your VIP Points and VIP Codes

If you return merchandise that you purchased with your VIP Codes in accordance with the Zappos.com Return Policy, you will be refunded the amount you paid (excluding the value of the VIP Codes and any other discounts) to the original method of payment, after we process your return in accordance with our Return Policy. For example, if you placed an order totaling $100 for one item and used a $10 VIP Code, we will refund $90 to your original method of payment. If you purchase multiple items using a single VIP Code, then the value of your VIP Code is applied proportionally to each item, and returns of any one item will result in a refund of the amount you paid for the item, excluding the value of the proportionally applied value of the VIP Code. VIP Codes are for one-time use only. You will not receive a replacement VIP Code for returned merchandise and Zappos will not credit the redeemed VIP Points back to your VIP Membership.


If you cancel a purchase or return your purchase, Zappos will deduct the VIP Points that you were awarded for that purchase from your VIP Membership. If you have already redeemed those VIP Points for a VIP Code, this could potentially result in a negative VIP Point balance under your VIP Membership.


9.) Miscellaneous

Without notice to you, Zappos reserves the right to suspend or terminate your VIP Membership and/or your participation in Zappos VIP (in whole or in part), if Zappos determines in its sole discretion that you have violated these VIP Terms, you have more than one VIP Membership, or that the use of your VIP Membership or your participation in Zappos VIP is unauthorized, abusive, deceptive, fraudulent or otherwise unlawful. Zappos may, in its sole discretion, suspend, cancel or combine VIP Memberships that appear to be duplicative. In the event that your participation in Zappos VIP is terminated, you may not be able to redeem any accumulated VIP Points.

Without notice to you, Zappos also reserves the right to “unregister" a VIP Membership that is inactive and cause that VIP Membership to be ineligible for Zappos VIP benefits. An inactive VIP Membership is defined as a VIP Membership that has not earned VIP Points for one (1) year. In the event that your VIP Membership is unregistered due to inactivity, then you will no longer be eligible for Zappos VIP benefits, including accumulating VIP Points or converting your VIP Points into VIP Codes. You may reactivate your VIP Membership by making a qualifying purchase using your Zappos Account that is associated with your VIP Membership, but any VIP Points earned prior to VIP Membership being deemed inactive will be voided.


If you have any questions or if you are dissatisfied with Zappos VIP in any way, please contact our Zappos Customer VIP Team via email or live chat or by calling 1-866-427-2246.

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