California Consumer Privacy Act Disclosures

Last updated: December 15, 2020

This California Consumer Privacy Act disclosure page ("Disclosure") supplements the Zappos Privacy Notice and is effective as of January 1, 2020. The Zappos Privacy Notice describes the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. These additional disclosures are required by the California Consumer Privacy Act:

Categories of personal information collected. The personal information that Zappos collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, fall into the following categories established by the California Consumer Privacy Act, depending on which Zappos Service is used:

• identifiers such as your name, alias, address, phone numbers, or IP address;
• personal information, such as a credit card number;
• commercial information, such as purchase activity;
• Internet or other electronic network activity information, including browsing history;
• visual information, such images and videos if you upload them, for example in connection with reviews; and
• inference data, such as information about your purchase preferences.

Categories of personal information disclosed for a business purpose. The personal information that Zappos disclosed about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Consumer Privacy Act, depending on which Zappos Service is used:

• identifiers such as your name, address, phone numbers, or IP address, for example if we use a third party carrier to deliver your order;
• personal information, such as a credit card number, for example if we use a third party payment processor;
• commercial information, such as the details of a product or service you purchased if a third party service provider is assisting to provide that product or service to you;
• internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services; and
• audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes.

Right to Request Access to or Deletion of Personal Information. You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by Zappos, or access to or deletion of your personal information. If you wish to do any of these things, please call us at 1-800-927-7671 or email privacy@zappos.com. Depending on your data choices, certain services may be limited or unavailable.

No Sale of Personal Information. In the twelve months prior to the effective date of this Disclosure, Zappos has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

No Discrimination. Zappos will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

For questions or concerns about this Disclosure or the Privacy Notice, please call us at 1-800-927-7671 or email privacy@zappos.com.

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