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Reviewer: Anonymous from Madison CT
Overall: Comfort: Style:
DON'T ORDER THIS BAG FROM ZAPPOS. Three, yes three, of these bags have been shipped to me. All three have arrived LOCKED, and the lock cannot be unlocked without a TSA key, as confirmed by Hartmann. Even after three separate calls to Zappos customer service, I'm extremely disappointed that they still haven't managed to get a suitcase to me I could actually open! Utterly uncharacteristic of Zappos. And what a shame to have to give such a low rating to what's probably a very good bag, but I don't know how else to help prevent others from wasting time buying a bag that they'll be unable to use.