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A Happy Zappos Customer Says:

"In early April, at age 59, I started a new career as Director of Communications for a Military School. It was sudden - not time to even shop. The hours are long and my feet hurt. Thank goodness for your 24 hour service. I picked out some Earth shoes and called at "o dark o'clock" before work. The lady on the other end of the phone said, "My you are really up early." It was somewhere between 5 and 6 am, I expect, although some mornings find me up before that. I explained about the new job and the aching feet and that if I was going to get anything done like placing an order, it would have to be early in the morning because by 5 or 6 pm, I no longer had enough brain cells to call it in. She asked about the job and I suppose my excitement went through the line. To make a long story short, I am still at work. The hours will always be long, but I love it. I still am on my feet a lot, running to take photos of the corps, getting the magazine ready, all the 10,000 things which make up my job. God has been good to me because I don't have time to think about my son, who is 18 and graduating this week; no time for mom to get emotional, always a good thing! The joy must shine through my voice because I received, from your staff, the nicest card of congratulations at my new position! They used colored dots for balloons and everyone signed it. What a great card! What a great thing for them to do. I have been telling the people at school that when our cadets get promoted or they win Gold Eagles for their grades (nothing less than A-), they should be given much applause! To have someone turn it around and congratulate me is a great thing. I have been a stay at home mom a long time and this... this is validation in ways I can't even describe. I am joyful! They took note of it and said it mattered that someone was so lucky. I appreciate that more than you know. When I ordered shoes today, I asked the young man how could I thank you. You should applaud them; they do your business and you proud. Thank them for me, please. The world is such a mean place - it really needs more of this. Thank you for providing a work place for people to do more than take orders, fill orders, and bill people. This is a tribute to you. I haven't had much time off because on weekends we are having Open House, but this 3 day weekend provides me time to sleep and I made time to tell you of my experience. They did a great thing. "

Catherine C., May 25, 2008

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