Order Status Questions

  1. How do I change or cancel my order?
  2. What is the status of my order?
  3. I placed an order over Christmas weekend. When will I receive it?

How do I change or cancel my order?


The easiest way for you to cancel items from your order or a full order itself is by logging in at Zappos.com and follow the steps listed below:
1. On your ‘Account Overview’ page, click on the order number that you wish to make a cancellation on.
2. Check all items you wish to cancel and click on the Cancel Checked Items button.
Please Note: The status must say Submitted or Processing to be eligible for online cancellation.
3. On the next screen, please select the reason for cancellation from the drop down menu and then click the Submit Cancellation button.
4. If your item(s) was successfully cancelled, the next screen will say: "Thanks! Your cancellation request has been successfully processed!"
Some changes can be made to an order without the need to cancel. Please contact the Zappos Customer Loyalty Team immediately at 1-800-927-7671 if you need assistance cancelling or making changes to an order.
Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel or make changes.

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What is the status of my order?


After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of Zappos.com. From there, you will be able to view information about your order.

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I placed an order over Christmas weekend. When will I receive it?


Our shipping carriers observe Christmas Day on Tuesday, 12/25. Deliveries for orders placed over the holiday weekend will begin on Wednesday, 12/26. You can track your delivery using the tracking information provided in your shipping confirmation email. Please contact our Customer Service Team if you have further questions.

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Have questions? The Zappos Customer Loyalty Team (ZCLT) is happy to help!
Call ZCLT 24 hours a day - 365 days a year:

1-800-927-7671 or
Email Zappos Customer Loyalty Team

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