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A Happy Zappos Customer Says:

"To Zappos.com management, I just wanted to take a minute to tell you how impressed I am with your company. I ordered a pair of Heelys for my daughter for Christmas. They were the wrong size and I needed to get a different size. Your website makes it so easy to return an item. Wow!!!! Likewise, I emailed my problem and received a response promptly. I then spoke to a customer service person who was extremely helpful and friendly. Furthermore, my daughter received her shoes within days and is thrilled. Your company certainly stands out and I have already begun advertising for you! I will certainly order from Zappos.com again. How refreshing to deal with a company who likes what they do and shows that through their approach to customers. So thank you and have a wonderful New Year! "

, Jan 12, 2007

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