Zappos.com - Frequently Asked Questions
- General Questions
- Shipping and Delivery Questions
- Order Status Questions
- Shipping and Delivery Questions
- How long will it be before I receive my order?
- Can I expedite my shipping?
- Do you ship to addresses outside the United States?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- What do you charge for standard shipping an order?
- What are the shipping charges for returning an order?
- Are there any shipping restrictions that I should know about?
- Q:
How long will it be before I receive my order?
- A:
For standard shipping, you should receive your order within 4-5 business days.
Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses. - Return to Top
- Q:
- Q:
Can I expedite my shipping?
- A:
The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day.
- Standard Shipping (delivery within 4-5 business days): FREE
- 1-Business Day Shipping and Handling: $25 per order
- 2-Business Day Shipping and Handling: $15 per order
- 3-Business Day Shipping and Handling: $7 per order
- USPS Priority Mail: $7 per order
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
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- Q:
- Q:
Do you ship to addresses outside the United States?
- A:
In addition to all U.S. States, U.S. Territories and Military APO/FPO addresses, we also ship to Canada. Orders shipped to Canada must be placed through Canada.Zappos.com (for details, see: Canada.Zappos.com/cs_shipping.zhtml).
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- Q:
- Q:
Do you ship to PO Boxes or Military APO/FPO addresses?
- A:
Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses
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- Q:
- Q:
What do you charge for standard shipping an order?
- A:
All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped free of charge. All orders placed on Canada.Zappos.com and shipped to Canada do incur shipping charges, (For details, see:Canada.Zappos.com/cs_shipping.zhtml).
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- Q:
- Q:
What are the shipping charges for returning an order?
- A:
There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Please note UPS return shipments must also be shipped from the United States. Return shipping charges do apply to orders returned from Canada, (For details, see: Canada.Zappos.com/cs_shipping.zhtml).
More About Our Return Policy - Return to Top
- Q:
- Q:
Are there any shipping restrictions that I should know about?
- A:
As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). Our policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.
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- Q:
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