Cart

Zappos.com - Frequently Asked Questions

  1. Shipping and Delivery Questions
    1. How long will it be before I receive my order?
    2. Can I expedite my shipping?
    3. Do you ship to addresses outside the United States?
    4. Do you ship to PO Boxes or Military APO/FPO addresses?
    5. What do you charge for standard shipping an order?
    6. What are the shipping charges for returning an order?
    7. Are there any shipping restrictions that I should know about?
  1. Q:

    How long will it be before I receive my order?

    A:

    For standard shipping, you should receive your order within 4-5 business days.
    Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

    Return to Top
  2. Q:

    Can I expedite my shipping?

    A:

    The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

    • Standard Shipping (delivery within 4-5 business days): FREE
    • 1-Business Day Shipping and Handling: $25 per order
    • 2-Business Day Shipping and Handling: $15 per order
    • 3-Business Day Shipping and Handling: $7 per order
    • USPS Priority Mail: $7 per order

    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

    Return to Top
  3. Q:

    Do you ship to addresses outside the United States?

    A:

    In addition to all U.S. States, U.S. Territories and Military APO/FPO addresses, we also ship to Canada. Orders shipped to Canada must be placed through Canada.Zappos.com (for details, see: Canada.Zappos.com/cs_shipping.zhtml).

    Return to Top
  4. Q:

    Do you ship to PO Boxes or Military APO/FPO addresses?

    A:

    Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses

    Return to Top
  5. Q:

    What do you charge for standard shipping an order?

    A:

    All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped free of charge. All orders placed on Canada.Zappos.com and shipped to Canada do incur shipping charges, (For details, see:Canada.Zappos.com/cs_shipping.zhtml).

    Return to Top
  6. Q:

    What are the shipping charges for returning an order?

    A:

    There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Please note UPS return shipments must also be shipped from the United States. Return shipping charges do apply to orders returned from Canada, (For details, see: Canada.Zappos.com/cs_shipping.zhtml).
    More About Our Return Policy

    Return to Top
  7. Q:

    Are there any shipping restrictions that I should know about?

    A:

    As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). Our policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.

    Return to Top

The Zappos Culture

Learn about what inspires Zappos to provide the best service!

Zappos Core Values:
10 Values We Live By

Customer Testimonials:
Our Customers Connect

Enjoy Fun and
A Little Weirdness:

Check out Zappos Blogs

The Zappos Experience:
Share Your Zappos Videos

Unique Customers:
Zappos Furry Customers
Zappos Customers In Training

Become a Part
of Our Culture:

Careers at Zappos

Get Inspired:
Daily Inspiration From
Our Coach - Dr. Vik

Shop With Confidence

Shopping on Zappos is Safe and Secure. Guaranteed!

You'll pay nothing if unauthorized charges are made to your credit card as a result of shopping at Zappos.com.

Safe Shopping Guarantee

Better Business Bureau Bizrate 2009 Circle of Excellence Platinum

All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.
Learn How We Protect Your Personal Data

Free Shipping
and Free Returns

If, for any reason, you are unsatisfied with your purchase, you may return it in its original condition within 365 days for a refund. We'll even pay for return shipping!
Read our Shipping
and Return Policies

Privacy Policy

Zappos.com respects your privacy. We don't rent or sell your personal information to anyone.
Read our Privacy Policy