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Frequently Asked Questions

  1. Shipping and Delivery Questions
    1. Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
    2. Can I expedite my shipping?
    3. Do you ship internationally?
    4. Do you ship to PO Boxes or Military APO/FPO addresses?
    5. How are orders shipped and delivered to Alaska or Hawaii?
    6. How are orders shipped to US Territories and APO/FPO addresses?
    7. How can I track my order?
    8. How long will it be before I receive my order?
    9. I just placed an order online, when will I get my order?
    10. I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
    11. Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
    12. Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
    13. Part of my order contains beauty items, will this delay my order from being shipped?
    14. What are the shipping charges for returning an order?
    15. What do you charge for standard shipping an order?
    16. Will I have to sign for my package?
  1. Q:

    Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?

    A:

    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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  2. Q:

    Can I expedite my shipping?

    A:

    The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

    • Standard Shipping (delivery within 4-5 business days): FREE
    • 1-Business Day Shipping and Handling: $25 per order
    • 2-Business Day Shipping and Handling: $15 per order
    • 3-Business Day Shipping and Handling: $7 per order
    • USPS Priority Mail: $7 per order

    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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  3. Q:

    Do you ship internationally?

    A:

    We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.

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  4. Q:

    Do you ship to PO Boxes or Military APO/FPO addresses?

    A:

    Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses

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  5. Q:

    How are orders shipped and delivered to Alaska or Hawaii?

    A:

    All shipping is free, and the packages are sent via USPS Priority Mail. USPS Priorty Mail can take 4-5 business days for arrival to these locations.

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  6. Q:

    How are orders shipped to US Territories and APO/FPO addresses?

    A:

    All shipping is free, and the packages are sent via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.

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  7. Q:

    How can I track my order?

    A:

    Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package.

    You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

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  8. Q:

    How long will it be before I receive my order?

    A:

    For standard shipping, you should receive your order within 4-5 business days.
    Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

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  9. Q:

    I just placed an order online, when will I get my order?

    A:

    Depending on the shipping options that you have chosen, your delivery day will fall into one of these categories:

    *All expedited orders placed after 1pm PST, please allow 1 additional business day for delivery.

    Ordered On 

    1 Business Day Shipping *

    2 Business Day Shipping *
    3 Business Day Shipping *
    Standard Shipping

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  10. Q:

    I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

    A:

    UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number.

    When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by UPS, you will also be able to click the "view package progress" link, and the updated tracking detail will be reflected.

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  11. Q:

    Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

    A:

    If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 1pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

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  12. Q:

    Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

    A:

    If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

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  13. Q:

    Part of my order contains beauty items, will this delay my order from being shipped?

    A:

    As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). The policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.

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  14. Q:

    What are the shipping charges for returning an order?

    A:

    There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Please note UPS return shipments must also be shipped from the United States.
    More About Our Return Policy

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  15. Q:

    What do you charge for standard shipping an order?

    A:

    All orders shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses are shipped free of charge. 

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  16. Q:

    Will I have to sign for my package?

    A:

    Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery .

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10. Be Humble