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Self Service Return Instructions

Did you know that returning on Zappos.com is easy and informative?

Step One: Process Your Return

You can print a FREE UPS domestic shipping label right here! Here's what you need to do:

  1. Log into your account from the My Account link located at the top right of our site.
  2. Locate the order number which contains the item(s) you wish to return and select it.
  3. Select "Return This Item" from the drop down menu next to each item you would like to return and click on the "Return Checked Items" button.

    Please Note: If the items you are returning require more than one box, only select the items you will be sending in the first box and continue. Once you have completed this return, go back to My Account and repeat these steps to get additional return labels for each additional box.
  4. Choose whether to display and print your return label, or have us email or mail the label to you. Click the “Return Items” button.
  5. If you chose to display and print your label, click the large button at the top of the page to display it. Otherwise, you will receive your return label via email or mail shortly.

Questions? The Zappos Customer Loyalty Team is here to help 24-7: 1-800-927-7671

Step Two: Your Item's Original Packaging

An example of the LPN bar code that's located on your item's packaging.

Step Three: Your Shipping Box

We'll take care of the rest for you!  Return shipping is absolutely FREE!

Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt) your refund will be issued within 7 days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

*Please note to use our pre-paid labels, shipments must be sent from the United States.

Zappos Family Core Value:

10. Be Humble