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Self Service Return Instructions

• Return Instructions
• Shipping and Returns
• Frequently Asked Questions

Step One: Process Your Return

You can print a FREE UPS or USPS domestic shipping label right here! Here's what you need to do:

1. Log into your account from the My Account link located at the top right of our site.
2. Go to the “Process a Return” section and select the order number for the item(s) you wish to return.
3. Check off the item(s) you would like to return then click on the "Return Checked Items" button.
4. Choose whether you would like to receive store credit or a refund. Then choose whether to display and print your return label (our most popular option), or have us email or mail the label to you. Click the “Return Items” button.
5. If you chose to display and print your label, click the large button at the top of the page to display it. Otherwise, you will receive your return label via email or mail shortly.

Questions? We’re here to help 24-7: 1-800-927-7671

Step Two: Your Item's Original Packaging

• The original packaging contains a LPN bar code that helps us identify your items with your order so we can credit your account successfully. Products must be returned in the original shoe box and/or packaging. If for any reason you do not have the original packaging, which includes the LPN bar code, please print out the Confirmation Page (the final page of the return process) and include it in your shipping box.

Step Three: Your Shipping Box

• You can use your original Zappos.com box, or any plain, unmarked cardboard box to ship your return.
• If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
• Attach your new return label to the shipping box.
• UPS Labels: If you chose to print a UPS return label, tape your UPS return label to your box, then drop it off at any authorized UPS Shipping Center. PLEASE DO NOT USE A UPS DROP BOX - you must drop off your return at a UPS Service Center - thank you! Find the UPS Service Center Nearest to You.
• US (Postal Service) Labels: If you chose to print a US (Postal Service) return label, you can either drop it off at your nearest post office or hand it to your USPS mail carrier.