Reviews

4.0

(135)

Customers Say

Customers find these athletic shoes extremely comfortable, stylish, and of good quality, with one customer noting they can be dressed up or down. The fit and support receive mixed feedback - while some find them a great fit, others report they feel a size or two longer and lack arch support. The cushioning also gets mixed reviews, with some finding it good while others say it's somewhat stiff at first.

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61%True to size

80% Felt true to width

77% Moderate arch support

Overall

Comfort

Style

Review for Zappos VIP Points (What's this?)

A poor redesign of what was a great shoe (the 990v5). The v6 is just a really bad fit and nothing like the fit of the v5. Now it's extra long, by a full size; tight in the toe box and loose in the heel. I usually wear Wide, but ordered X-Wide because all the reviews said the v6 runs narrow and long. They were right. Even the X-Wide is more like a Medium width. And there is a full 1 inch and 1/2 space at the end of my toes. The sole is not supportive like the v5, which had a good balance of firmness and cushion. The v6 is all squishy cushion without any firm support. When I stand my heel feels like it's sinking down into memory foam. This is a fashion shoe, that's all. I've got tendon issues and fallen arches so I need more support than this shoe provides. Wish New Balance had left the v5 alone, but it's all about aesthetics now, not foot health, which is too bad.

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Brooks

Donna, Zappos Customer, August 8, 2023

60 Found this review helpful.

Runs SmallRuns Large

Runs NarrowRuns Wide

Poor SupportGreat Support

Overall

Comfort

Style

The 990s have been my favorite shoe for years, but the new v6 is unwearable for me. My usual size was too long, and my heels slipped out. I dropped down a half size and they were uncomfortable. I also miss the navy color, the black and white isn’t very interesting and will get dirty fast. I wear a medium width but have narrower heels and usually 990s are perfect. It’s so sad. I ordered a v5 instead. Hopefully they’ll make a v7 and retire this mess soon.

Anonymous, Zappos Customer, August 13, 2023

35 Found this review helpful.

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Poor SupportGreat Support

Overall

Comfort

Style

Review for Zappos VIP Points (What's this?)

Too long, too narrow in toe box. Cheap inferior materials. No support. The 990 is no longer a quality shoe with both support and comfort. It is now strictly a lifestyle shoe with a weird fit -- long and narrow like a submarine. Not at all the natural shape of the human foot. New Balance brand has lost credibility.

Also recommend

Brooks

DA, Zappos Customer, August 31, 2023

25 Found this review helpful.

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Poor SupportGreat Support

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Comfort

Style

I purchased the New Balance 990V6 from Zappos. This model is listed twice on their website. I'm very disappointed. For over 25 years, the New Balance 990 series has been my everyday shoe for casual wear in addition to exercise. I’ve enjoyed the consistent comfort, stability, and foot support this series delivered year after year. Recently I purchased the 990V6 and am very disappointed. It appears that New Balance has greatly cheapened the quality of this model. A couple of examples compared to the 990V5: The 990V does not have as much suede around the ankle or the heel. New Balance also removed the plastic ankle supports on 990V6. Based on those two changes, the 990V6 does not support my ankle nearly as well as previous models. I would have been ok paying more to make sure I can continue to buy a high-quality shoe. Instead of increasing the price, New Balance implemented these cost-cutting measures. That decision will cause loyal New Balance customers to find another brand.

Mark, Zappos Customer, February 4, 2024

12 Found this review helpful.

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Poor SupportGreat Support

Overall

Comfort

Style

Did not like the fit.

Anonymous, Zappos Customer, July 25, 2023

9 Found this review helpful.

Runs NarrowRuns Wide

Poor SupportGreat Support

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