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A Happy Zappos Customer Says:

"I work part-time in a woman's clothing store in our local mall. Last Saturday while manning a register at the cash-wrap, a customer asked me to suggest a shoe store where I shopped. The woman behind her began to give her directions to Nordstrom, Cole-Haan, etc. When the customer turned back to see if I confirmed the suggestions, I quietly shook my head and told her that I shopped ZAPPOS exclusively. "Where is ZAPPOS?" she said aloud. With that, women at each register began telling Zappos experiences. It's a shame you couldn't have been there! For the next couple of minutes the entire check out station was filled with our customers sharing/listening to Zappos tales and writing down "Zappos.com.""

Rebecca B, Nov 8, 2006

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