"Dear Zappos: I know many companies say their goal is customer satisfaction and boasts about their customer service, but I can honestly say you're the best customer service I have come across bar none. Every person I have spoken with in your company has professionalism, enthusiasm, and most of all, the most pleasant demeanor. It is rare these days that customer service is given as promised and most representatives are just there filling in the hours till they get off the phone but your Customer Service reps are simply awesome. Also, the efficiency and speediness of the delivery is great. I have purchased western boots online with other popular companies and they charge an arm and a leg for overnight delivery and their customer service reps are very unpleasant to boot, no pun intended. lol Now that I have made a couple of purchases with Zappos, I will not be shopping those "other sites", and I have already passed your name onto whoever has asked me where I get all my western boots. Keep up the good work and thank you for backing up the talk about good customer service. I appreciate it very much. Sincerely, , Los Angeles, CA"
David T, Feb 14, 2009
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