"Dear Zappos, I just wanted to say that you guys are amazing!!! I know I put that in my return email last night, but I literally received my package in NY today even though I placed my order at 10pm yesterday evening. I can't say how amazed I was, except to keep spreading the word. Also, I did like the 2 pairs I received today. I was looking for shoes for the past 3 mos. and returned quite a few pairs (about 12) to other stores. I think from now on, when I need shoes I will just sit in the comfort of my own home and go to Zappos instead of wasting time and money going the other route. So here is a pat on the back and a HUGE thank you, not only for having 2 pairs of shoes for a very picky shoe lover, but for really (and I hate to say this again) AMAZING customer service, well thought out website, and a team that gets everything out for delivery in less time than I can fathom from Kentucky to New York. My very best regards, "
Nicole R.M., Aug 3, 2007
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