Frequently Asked Questions
- I am a new hire, how does the process work?
- I want to return my purchase! What do I do?
- I’ve just returned my item. How long will it take for me to receive my credit back for a new purchase?
- How long do I have to return/exchange my item?
- Can I exchange my order instead of returning it?
- How do I know how much of my subsidy remains on my account?
- Where is my portal to enroll and view my approved products?
- I am getting an E004 error when trying to enroll. What do I do?
- I am getting an E005 error when trying to enroll. What do I do?
- What is the Zappos at Work program?
- I have a shoe that I believe should be an approved product. How do I recommend this product?
- I ordered shoes but haven't received them in time for my Day 1. What should I do?
- What should I do if my order total is greater than the Amazon credit provided?
- How long is the credit active for?
Frequently Asked Questions
- Q:
I am a new hire, how does the process work?
- A:
Amazon new-hires are given a subsidy code directly from Amazon that can be used at checkout. The approved selection for composite toe safety shoes can be found here. You will need to either sign in or create a Zappos.com account and add the unique code provided to you at checkout after entering and/or selecting a shipping address. You will see the discount reflected in your total.
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- Q:
I want to return my purchase! What do I do?
- A:
You can create a pre-paid return label using this link and signing into your Zappos.com account . Locate the item you’re looking to return from your order history, and then click “RETURN ITEM” and follow the steps in selecting how you’d like to receive your return label. Items being returned must be unworn and in the original packaging. Additional details on our return policy can be found here.
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- Q:
I’ve just returned my item. How long will it take for me to receive my credit back for a new purchase?
- A:
The credit can be re-issued by our Customer Loyalty Team. They can be reached 24/7 by phone at 888-492-7767, or text “CHAT” to 1-833-927-7898. If any portion of the order was placed using a credit card, please allow 5-10 Business Days for us to get receive your return and issue your refund. Depending on your banking institution, please allow 2-10 Business Days to see your refund post to your account.
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- Q:
How long do I have to return/exchange my item?
- A:
Typically, each year's subsidy is available to use between January 1st and December 31st. Once the calendar year is over, the previous year's subsidy expires and is no longer eligible for return/exchange. If you are still eligible for the program, your new subsidy will be automatically available on your Zappos account, and can be used towards your next order. For the most accurate information regarding your order's return/exchange eligibility, please contact our Customer Loyalty Team for assistance. They can be reached 24/7 by phone at 888-492-7767, or text “CHAT” to 1-833-927-7898.
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- Q:
Can I exchange my order instead of returning it?
- A:
Absolutely! We can process an exchange for new and unworn items within 365 days of purchase. Please keep in mind that while orders that utilized a previous year's subsidy are still eligible for return within 365 days of original purchase, we will be unable to re-issue the previous year’s subsidy. However, we would be more than happy to use the new subsidy to get you a pair of shoes you love! Please contact our Customer Loyalty Team to process an exchange. They can be reached 24/7 by phone at 888-492-7767, or text “CHAT” to 1-833-927-7898.
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- Q:
How do I know how much of my subsidy remains on my account?
- A:
Any remaining unused balance of your subsidy will be visible at checkout, when an approved item is in your cart.
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- Q:
Where is my portal to enroll and view my approved products?
- A:
Amazon employees can reach their portal by going to zappos.com/amazon
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- Q:
I am getting an E004 error when trying to enroll. What do I do?
- A:
The E004 error code is received when the employee ID being entered has already been enrolled under a Zappos account. Please log out of the account on Zappos.com, clear your cache and cookies, and proceed to www.zappos.com/amazon to login to the Zappos account that was originally used for enrollment. If you are unable to remember the account you enrolled under, please contact our Customer Loyalty Team for assistance. They can be reached 24/7 by phone at 888-492-7767, or text “CHAT” to 1-833-927-7898
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- Q:
I am getting an E005 error when trying to enroll. What do I do?
- A:
The E005 error code indicates the name being entered doesn’t match what was provided by Amazon on the roster file of eligible employees. This is typically your legal name as opposed to a preferred name. If you continue to have issues, please reach out to your HR department for assistance with what is currently listed as your first name.
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- Q:
What is the Zappos at Work program?
- A:
Zappos.com has partnered with Amazon to provide employees with safety footwear. Each calendar year, participating groups provide a subsidy towards approved safety footwear/accessories for eligible employees. This subsidy can be used towards any approved item, and will re-new each year. Orders that utilized a previous year's subsidy are still eligible for return if they are new and unused and within 365 days of original purchase; however, we are unable to re-issue the previous year’s subsidy. We are more than happy to use the new subsidy to get you a pair of shoes you love!
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- Q:
I have a shoe that I believe should be an approved product. How do I recommend this product?
- A:
We love new product recommendations! Please email any items you’d like to suggest to amazon@zappos.com. Please keep in mind that any product suggestions must meet the safety guidelines and requirements set by Amazon to be added as an approved product.
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- Q:
I ordered shoes but haven't received them in time for my Day 1. What should I do?
- A:
You can go ahead and attend your first day without your safety shoes, and the site will accommodate you until you can receive your safety shoes (e.g. provide protective covers for your shoes).
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- Q:
What should I do if my order total is greater than the Amazon credit provided?
- A:
You will be responsible for paying any additional costs over the $110 credit. You will be able to view this cost difference and pay during checkout.
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- Q:
How long is the credit active for?
- A:
Any unused credit will expire after 90 days. You cannot use more than one $110 credit within the 90-day window.
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