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Zappos.com Customer Testimonials (10244 total)

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It makes me sad when I have to make a return. You are the best customer service, ever! In the world!

Judith │ 06/23/2016

As I just stated in a positive written “recommendation” online, I couldn’t be more thrilled with Zappos! Today, last year and going back for an entire eight years. You guys rock! Every time I speak with a Zappos team member I have a smile on my face when the conversation ends. Thank you guys

Edwin │ 06/23/2016

Thank you so much for your quick response. This solution is so much more than I was hoping for, and I am immensely grateful. All of my encounters with Zappos thus far have shown amazing customer service, and I would love to repay the company in some way as a thank you for the wonderful care I have received. Is there any way I can do so, perhaps by writing a review somewhere? I will certainly be telling all my friends about my wonderful experience.

Elmira │ 06/23/2016

Thanks again. You all do a great job for your customers.

Carolyn │ 06/23/2016

Just wanted to brag on your customer service rep who helped me by phone with this order. He was great! Professional, friendly, helpful, and knowledgeable. I was calling last minute to find shoes and a belt for my 14 year-old son to wear at an awards banquet where he was being especially honored. We received the order and everything was perfect. Thank you!!

Lauren │ 06/23/2016

Hello zappos Team I just want to thank you for the quick shipping and also thank your techs for the fast and easy navigation of your site also l ordered the Slaton pony's from polo and they were exactly as advertised thanks also l would like to say l wear a triple e in width so l was worried they wouldn't fit but they stretched and fit like a glove so l thank you and my feet thank you!

David │ 06/23/2016

You guys are great. You have been very nice and sincere with me the whole process. I will continue to place order from you in the future. Thank you.

Sadat │ 06/23/2016

Thank you so much! Zappos is always so good about returns.

Loretta │ 06/23/2016

First time customer, I am really impressed with the service and of course with the NYDJ jeans that I ordered. Thank you so much, as far as I am concerned customer service is first and foremost the most important thing.

Laura │ 06/23/2016

Zappos, thank you, your service is top notch, I've purchased 2 sets of sneakers from you all and have received the best service a customer could ask for. I'm sure you get complaints and not enough compliments...Thank you!

John │ 06/23/2016

I have enjoyed doing business with your awesome company for many years, but have never taken the time to properly thank you. From the time I pick up the phone, to the day I open my package, Zappos puts a smile on my face. Your team members are effervescent and 100% customer-oriented. I almost feel like a spoiled little child when I call, because no one has ever told me, "No!" ???? I know you'll always try your best to help me, steer me in the right direction, help me to get things returned if I am anything less than thrilled, stay with me till I'm satisfied with my purchase, and that I'll love my new shoes in the end. This may sound like I am overstating, but the positivity and joy that you bring to your work, and to your costumers, ripples out in such a beautiful way. I wish every business could employ the Zappos model; what a wonderful world that would be. So thank you for all you do and rock on, Zappos! PS: I spoke with Steve this morning, who was so kind and helpful. He does a great job for your company and represents everything that Zappos stands for. His happy attitude made my day.

Connie │ 06/23/2016

I love Zappos. Seems like a cool place to work. If they ever open in New Orleans I'd love to apply!!!

Carol │ 06/23/2016

I love my new "Bogs" shoes, now that I've got them in right size. But the reason I am writing you is to tell you just how much I love shopping with you and how your service and support are really amazing. When we shop online, there is always the wondering if "it”. That thing we are purchasing, will be the right thing. You know, is it going to be the right fit, right size, right color, and all that. There is the other worry about the exchange process and what will happen if things don't work out-oh and the cost of being wrong. It can be expensive to make mistakes when you order something online. But you, Zappos, take all the worry and concern out of the process of shopping online, and this is why I will continue to make you my first choice when I go online. Thanks again for the positively perfecto exchange on these two pair of shoes. I am now, once again, a happy farmer with my fresh new bogs shoes.

Susan │ 06/23/2016

I cannot say enough to tell everyone at Zappos how helpful you have been. You are always cheerful, helpful and so courteous. In addition, you are fun to talk to! Recently my husband and I placed several orders and had occasion to return some pairs of shoes that weren't a good fit. We received the most pleasant and efficient return process in each case. The most amazing thing about dealing with Zappos is the personal touch your representatives give to us as customers. Recently I was helped by a wonderful young woman named Charlotte. I must have been in the mood to share about my life and told her my granddaugter was being married soon. Today a box arrived from Zappos with a lovely gift inside for my granddaugter and her fiance. I was overwhelmed by this thoughtfulness. Thank you, Zappos for choosing such caring, special people to be your representatives. I will always shop at Zappos for my needs.

Joan F. │ 04/15/2016

I am not sure where to start, so I guess that the beginning would be best. My name is Chernok and I represent Chef David's Kidz. My job (we are ALL unpaid volunteers) is to help secure goods and services to help make our children's (members) wishes/dreams come true. One of our members, 12yr.old E., really wanted/needed a new pair of sneakers. This would allow her to play on her schools volleyball team. Her mom cannot afford to purchase them for her. So earlier this evening (around 7 pm EST.) I called Zappos in hopes of securing a donation for this little girl. I spoke to one of your fabulous representatives (Mr. David H.) and told him our story. Within minutes, he told me that a brand new pair of Converse, Chuck Taylor All Star Hi Top (sku#107999), athletic shoes, classic black, size 7m women's, were on their way to Illinois. Wow, I have heard of good customer service, but this was absolutely way above and beyond anything that I could have expected. On behalf of Chef David, little miss E., and myself, please accept our heartfelt thank you. These words are not nearly sufficient, but it's all that I have. It's nice to know that when Zappos says that they want their customers to be happy, they surely do mean it. So again, on behalf of all of us, we are sending all of you, a huge thank you.

Sharon │ 02/23/2016

Folks, I’ll just say this… the Holidays are coming and I urge you to consider purchasing all of your holiday needs and wants at #zappos… all of the items in this picture came in a box with a “surprise” sticker on the outside. These items were sent to me as a gift (for being a loyal customer)… Some in my house may say too loyal. Anyway, I was returning an item using the 24/7 customer chat service and was connected with a rep… Not only was the return process #world class… the customer service is #secondtonone… I’m writing this because #zappos earned this shout out a million times over. Thanks #zappos for everything. #zapposlovesme

Anonymous │ 02/23/2016

Just to let you know. I ordered with Zappos, rather than Van's, due to your great holiday shipping feature of 2-business days at N/C. This was a huge seller for me. Otherwise Van's would have taken 6-9 business days. That's a big thumb down at this time of year. Thank you very much for this offer!

Donna │ 02/23/2016

Just spoke with a Jasmine and some other zappos crew throughout the last week and I must say you guy are a pleasure to deal with always happy and helpful ... You guys rock!!! Thanks for everything and I'll be back for sure

Amanda │ 02/23/2016

Just wanted to say thank you for supporting Best Friends Animal Society and funding all those adoptions for Black Friday weekend!! Fabulous!

Anonymous │ 02/23/2016

Just wanted to make sure that all who were involved in the free adoption event coordinated with Best Friends Sanctuary are commended for their generosity. Yes, it is good business to partner with groups that concern themselves with the welfare of animals or other people for that matter, but it is not necessary or is it always done.

Anonymous │ 02/23/2016

You have no idea how great you are....... I ordered my on Thursday evening and they arrived on Friday. At no charge as usual. Just to tell you about the nightmare I had with Bloomingdales (because you do not sell Alexander Wang) with two orders I placed on Sunday December 6 both orders were to be overnight which I was charged for..... Finally, Friday December 11! Both orders arrived! We love you over there. Thanks for all the great service.

Christine │ 02/23/2016

I am completely gobsmacked by the generosity exhibited by "Genie Chris"! The package arrived last night and I opened it this morning--You People are too, too generous! I wish I knew some other way to show my appreciation for this wonderful gift, but the best I can do is continue being a customer and not letting anyone badmouth Zappos ever! (Not that I've heard that, come to think of it.) I hope you all enjoy the holidays, however you celebrate them!

Sharon │ 02/23/2016

Thank you, Zappos, for supporting Best Friends Animal Society to Save Them All. I will be buying all my shoes from Zappos in the future because of your company's commitment to saving our animals. Thank you!!

Lorie │ 02/23/2016

You guys are the best!! Superb service all around. Thanks !

Deanna │ 02/23/2016

Your company is so unique. I love talking with your customer service staff. I have since told other people about you and my husband just ordered tennis shoes from you. And the blanket was such a generous gesture. My pups won't share it! I will never buy shoes from anyone else!

Sarah │ 02/23/2016
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