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Zappos.com Customer Testimonials (10244 total)

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Zappos Team, Thank you for the outstanding customer service! I am excited about the unexpected upgrade to the VIP program, as well as the upgrade in shipment for my recent order. I have always heard good things about this company, but had not tried Zappos myself until recently. I can say with confidence that you now have another loyal customer in me, and a new advocate for your company. Thank you for making my day, and for striving to be such an inspiring company in all that you do.

Kristen W from Washington DC │ 03/12/2011

Zappos.com is the benchmark that all other e-tailers should strive to emulate. I ordered shoes that turned out to be half a size too big, and when I ordered the correct size, I was given a surprising gift of free next-day-air shipping! The shoes arrived early afternoon the next day. Customer service is excellent, and the return policy is unbeatable.

Russell B from Corvallis OR │ 03/12/2011

My son Brian, who lives in Maine, said his daughter Emma wanted a pair of warm furry slippers. He decided to look on Zappos and see if they could find some for her. They found a pair she liked and he placed the order. He received confirmation the order would be delivered on Tuesday the 8th and Emma was so excited. When he picked her up from school, she could hardly wait to get home to her new slippers. When they pulled up to the house she was so disappointed when there was no box on the porch for them. Brian told Emma they could track the order and see where it could be. After checking the tracking information, he realized UPS put it at the back door. Emma was thrilled to know that Zappos did bring her the fuzzy warm slippers. She loves them by the way.

Brian U from Southwest Harbor ME │ 03/12/2011

Just wanted to let you know how wonderful it is to know that there is still customer service is still alive and you ZAPPOS are it!!!!!! I ordered some shoes from a uniform shop because they did not have them in - 6 weeks later, I was still waiting, and had to call them to let them know the shoes were on back order until April 15th. Got on line, ordered through Zappos, and I had them at my door in 48 hours!!!!! Way to go - and I will be a repeat customer, and all my friends will know this wonderful story.

Kelly S from Forest Lake MN │ 03/12/2011

Excellent service - and even with standard free shipping, the items arrived in two days to a very remote part of Montana! I have recommended the site to everybody who's looking for similar items.

Anonymous from Havre MT │ 03/12/2011

I have been ordering from Zappos for years. I wish they sold everything I want to buy online, because it would make buying online a piece of cake. I love them, I love them.

Kate from Sandwich IL │ 03/11/2011

Compared prices online for Levis...Zappos.com had the best price, and free shipping. The sales rep was fantastic! What a terrific and caring person...got my jeans to me in time for a Valentine gift.

Anonymous from Newtown PA │ 03/11/2011

Zappos is the greatest thing to ever happen to the internet. I will never buy shoes from a storefront again. If Zappos was a human, I would impregnate it.

George K from Crown Point IN │ 03/11/2011

I have purchased shoes from Zappos on a few occasions. The things I love about them: 1. Quick delivery! 2. Shoes that fit! 3. The very friendly little notes the people who work there write. Not like anybody else I have dealt with. I will continue to purchase shoes from Zappos and would recommend them to others.

Linda J from Cincinnati OH │ 03/11/2011

WOW! This was my very first order with your company and I'm very pleased with value, product and the speedy shipping! I will be purchasing from you again as well as recommending your company to others! GREAT GREAT JOB GANG!!!!!!

Susan M from Knoxville TN │ 03/11/2011

This is the first time that I have ordered from Zappos.com; I am so impressed. I submitted the order last night, after putting my kids to bed, and it arrived today at 1PM - unbelievable - what awesome customer service, just as promised.

Anonymous from Orlando FL │ 03/11/2011

I have nothing but good things to say about Zappos; I have ordered approximately 6 times, and every time I have been very satisfied. The most irritating issue for me is the shipping cost - with Zappos, I have yet to pay shipping cost. I recommend this company highly.

Martha from Ceres │ 03/10/2011

I had an issue with the dye job on the first pair I had, and Zappos BY FAR exceeded my expectations in handling the exchange. In all my years, I can say that I have never seen a company go as far as Zappos did to remedy the issue.

BelenG from Sunny San Diego │ 03/10/2011

The watch is exactly as defined. Nothing earthshaking about the watch - however, the Customer Service is Outstanding! At the same time, I ordered a pair of shoes. I got the wrong size. Zappos had the replacement pair of shoes to me almost as quickly as I realized they were the wrong size. They were outstanding to work with! Go Zappos!!!

Anonymous from Salt Lake City UT │ 03/10/2011

I absolutely love Zappos.com!!! I purchased Foot Petals, and the wrong ones were sent to me. I spoke to a live customer service rep within minutes, and she had the original order sent to me in one day. I am a loyal customer for life!

Alicia from Linthicum MD │ 03/10/2011

My local store did not have my shoe size and could have a pair for me in a week. Zappos sent me a pair instantly. Once again, Zappos comes out on top.

Anonymous from Santa Cruz CA │ 03/10/2011

They were a hit. Zappos rocks. They truly are above and beyond all others in their service and friendliness.

Anonymous │ 03/09/2011

Girlies - I ordered this hot item on Tuesday, 3/7 and the shoe arrived on Wednesday, 3/8. Wow, what great service Zappos has!

Ms. L from Houston TX │ 03/09/2011

Spectacular shoes! Fast delivery! Zappos is my favorite resource for EXACTLY the shoe for which I'm searching.

M. C. from SF Bay area │ 03/09/2011

Exactly what I saw at the Guess store and Macy's...for less! Zappos delivered just what I expected, exactly when they said they would. I'm normally a tactile shopper and never buy online, but I think Zappos has won me over!!

Leigh M from Buffalo NY │ 03/09/2011

Wow - I was amazed when my purchase was delivered the next day by 10AM, since I placed the order at 2PM the day before - and free shipping to boot. I got the original 501's, not some other cheap kind that others try to pass as the original. Thanks Zappos.

Gina from Sunny California │ 03/09/2011

I just want to say Zappos is awesome!! I ordered 3/8 at 8:30pm and this shirt was on my front porch 3/9 before 2pm!! Add free shipping, and a price that beat our local stores by almost $10! I'll be buying more from Zappos.

Teresa H from PA │ 03/09/2011

I have to express my happiness with Zappos.com. I initially ordered a size too small, the replacement arrived in record time and the return of the original order was ... free. Amazing. Will recommend and will come back. Thanks!

Anonymous from San Francisco CA │ 03/09/2011

I HIGHLY recommend ZAPPOS. They're great in customer service. Easy return guidelines. I ordered a pair Musique IIIs because the Musique IV that I ordered were a little big on me; I am a size 5 1/2 but I ordered 6 - my mistake. I ordered them the night of March 8, I was surprised when I saw the box the following day of March 9. WOW! REALLY!!!

Alice R from New Jersey │ 03/09/2011

I have been very pleased with the merchandise and the manner in which Zappos does business. Free shipping both ways is a big plus just in case an item needs to be returned, for any reason. The variety of products makes it easy to shop and find the right item(s). Thank You.

Anonymous from New Jersey │ 03/08/2011
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