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Zappos.com Customer Testimonials (10244 total)

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Zappos is a wonderful place to shop! This is the best place to shop! I love their service and all the sales people are wonderful. They aim to please. I have all my friends shopping at Zappos. Can't beat the service! I have a crushed toe and it is so hard to find something comfortable, but with Zappos wonderful service I will find the perfect shoes.

Celia M │ 03/18/2011

I ordered these shoes because I forgot my other Naot shoes in our vacation home, and I needed them for my daily use at work. You upgraded my delivery and I received immediately. These shoes are exactly what I expected in shape, fit and form and they look very nice to boot! Great Job, Zappos!

Juana B from San Diego CA │ 03/18/2011

I can't find shoes in ANY stores that fit my short, wide foot. At Zappos, I can not only find the perfect shoe - but the perfect fit!! And it is soooo easy to return shoes that don't fit. Free, too! I love Zappos. I never even bother to go shoe shopping in regular stores anymore.

Sue from Tracy CA │ 03/17/2011

My son loved the shoes, but even more - I LOVE Zappos. Both my sons have size 15 feet, and the only way to get their shoes is online. Zappos has them here within 1-2 days!!! I refer all my friends and family to Zappos.

Lori N │ 03/17/2011

Just what I wanted and this is the fastest I've EVER had an item shipped to me!!!! Thanks a ton!

Ashley Z from Flagstaff AZ │ 03/17/2011

Absolutely the best customer service I've ever seen. No charge for shipping and when I exchanged a different pair in place of the Rockports; Zappos provided a UPS shipping label so there would be no cost for me to ship the other pair back. Excellent pricing and true customer service. I wish I could work for them. Some of the nicest people I have ever met.

Anonymous from SC │ 03/17/2011

I LOVE Zappos - they always deliver as promised and don't give me a hassle when something doesn't fit and I have to return it! Wow - what more can I want? Oh - and when I call, I get a person - ha! No computer for me!

Barb G from FL and NJ │ 03/17/2011

Absolutely remarkable customer service. I'd buy from Zappos specifically because they take care of you so well. I had to return/replace the shoes because they didn't fit as well, but since I received free upgrading to 24 hour shipping on my initial purchase and on my replacement purchase the entire transaction was very quick overall.

Anonymous │ 03/16/2011

Zappos is great to deal with - shoes arrived on time and fit perfectly. I'll consider them first when I want another pair of shoes.

Anonymous │ 03/16/2011

I LOVE ZAPPOS!!!! My shoes arrived before we left on our trip! I just ordered them yesterday! Thank you!! Talk about setting the bar high - you are the best! The North Face shoes are terrific! Comfortable, supportive and fashionable:)

Belinda D from OHIO - go Buckeyes!!! │ 03/16/2011

Zappos is the most incredible place to buy shoes!!! The price is great, the delivery is immediate and the shoes are always superb.

Anonymous from AZ │ 03/16/2011

I returned the medium width for a wide. I was surprised when the replacement arrived the next day. Now that's service.

Anonymous │ 03/16/2011

Fast shipping. Great customer service. Excellent quality. What else can I say? Zappos is the best.

Anonymous from Lino Lakes MN │ 03/16/2011

I love Clarks and now Zappos. Clarks, for me, have always been true to size. I wear a 9 and that's what I order. I'm overseas and Zappos always get here in a week's time. Every order arrives flawlessly.

Dawn J from Kuwait │ 03/16/2011

This was the first time I ordered through Zappos. I was very pleased with the ease of ordering and the prompt delivery of it. I will definitely order through Zappos in the future. They also have the best prices compared to other sites! Thank you Zappos for making me happy!!

Linda G from South Hadley MA │ 03/16/2011

This shoe was ordered for my sixteen year old son and is exactly as described. I knew if it wasn't, there would be no problem returning it. I have never dealt with a company or sales representatives, any better than Zappos. Ever. Each transaction is a win/win situation, so there is no reason not to order anything you may want off this website. Love it.

Stephanie │ 03/16/2011

Great pants! Even better seller to deal with! Zappos should merchandise their customer relations. They are "The Best."

Anonymous from Ohio │ 03/16/2011

Ordering with you is nothing but a terrific experience. I know whether I order on line or on the phone customer service will be quick, efficient and always friendly and polite. I have been ordering with you for a number of years, am a VIP and have never had anything other then a good experience. Keep up the good work. I was visiting a sick friend who I introduced to Zappos. She placed an order, told them she was ill and received a surprise box of cookies with a wish to get better soon. Now you can't possibily beat that one!

Anita W from Holland PA │ 03/16/2011

There are many online sites to buy shoes from none are as good as Zappos, fast web page, great selection, and the most efficient and fastest shipping.

Alan N from Darien CT │ 03/16/2011

This was my very first purchase EVER from Zappos and I couldn't have been happier with them! They are the quickest shippers I have ever come across. I ordered my Sperry Top-siders on a Friday and got them the following Monday afternoon! The shoes are exactly what I was expecting, and I couldn't be any happier with them! Zappos is truly great and I am now addicted to ordering everything from their website! Thanks Zappos! :)

Anonymous from Charleston IL │ 03/15/2011

I just wanted to say that I find your Internet ordering easy to use, your prices right, and your customer service OUTSTANDING. I would and do recommend you to my friends and relatives. Have a nice day.

Peggy J from Purcellville VA │ 03/12/2011

I just placed an order with Zappos, and just wanted to tell you how much I appreciate your great customer service and how easy you make it to shop online and return/exchange items. Your web site is great. I just applied a store credit to my order, and it was so easy, the web-site simply prompted me to say whether I wanted to apply it or not. It's always a pleasure shopping with Zappos!

Sue B from Lake Wylie SC │ 03/12/2011

I just wanted to say thank you for your awesome customer service! I have a pair of shoes that I have to return and it is SO easy! I also ordered a new pair to replace the ones I am returning and once again you guys upped the shipping to the next day and it TOTALLY made my day. What a great company you are, I love ordering shoes from zappos! Thank you for all of your hard work and dedication to your customers =)

Callie A from Blair NE │ 03/12/2011

I just wanted to write and say thank you for the great customer service I received when ordering shoes for my son in college. I called last Friday to place an order, explaining that my son was only going to be home for spring break for two days because of rugby practice, (at least that's what he's telling me). The customer service rep said since we had a time crunch that she would upgrade my shipping to one day instead of the standard 4-5 day timeline. Eureka! They just arrived and so did my son! He is wearing them right now and loves them and we love Zappos!

Marsha S │ 03/12/2011

Thanks for the fine work ethic and excellent customer service. I find your website easy to navigate and the quick deliveries are a pleasure. I tell everyone to forget shopping at the nearest mall, that Zappos' is an all-around better shopping experience!

Rochelle R from Cherry Hill NJ │ 03/12/2011
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