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Zappos.com Customer Testimonials (10244 total)

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Zappos is the best online store for shoes I have ever used, and I will continue to be a loyal customer. Thanks Zappos for the best customer service and prompt delivery of every single order I have placed. Love your site.

Ernie from Sacramento CA │ 03/24/2011

Thanks Zappos for the FANTASTIC customer service. Super fast shipping, free shipping both ways, and extremely prompt credit for returns. I love doing business with you!

Anonymous from Bloomington IL │ 03/24/2011

When I ordered my shoes, they arrived within four days. I am going to order again from Zappos, of course. Zappos has an extensive selection, and affordable prices on some hard-to-find items. Great stuff!

Anonymous from Dubuque IA │ 03/24/2011

I was thrilled to find the exact shoe and size I was looking for, and your prompt reply to my request.

Anonymous │ 03/24/2011

Zappos is a great company. They honored a guarantee that was past the time limit, sent a ticket for postage and return of the defective shoes. Great service, as I had the replacement shoes the next day. Will use this company first before I purchase any type of shoes or boots in the future.

Mabel T from California │ 03/24/2011

My shoes fit perfectly. Thank you for carrying wide widths - I've been looking for these in a wide width for nearly a year. I'll use Zappos first next time I want shoes!

Tammy C from San Antonio TX │ 03/24/2011

This product, and all products I have purchased, are first rate from Zappos. Their free shipping in this time is a great service, their delivery speed is the best of any company. I am an old lady, and shopping is quite a chore for me, so the product satisfaction, free shipping, and speedy delivery are the very best on line store there is, bar none!

Anonymous from Palm Springs CA │ 03/23/2011

I bought a gift for my sister through Zappos. She loved it and it was shipped right away. I ordered the wrong size, but was sent the right size asap. Great service!!

Anonymous from Longview WA │ 03/23/2011

My daughter has wanted a pair of purple All-Stars for a long time. The local stores are always sold out of purple so I tried Zappos and was thrilled to see that the purple was in stock and on sale! Thank you Zappos!!!

Carry Y from Colchester CT │ 03/23/2011

Thanks for the efficiency and professionalism of this entire shoe buying event. I dislike the chore of shopping, but shopping with Zappos was just simple and great. I got all five pairs of Birkenstocks, tried them on in the privacy of my home, chose one which was absolutely great and comfortable. Zappos is the way to go for shoe buying, for me.

Gemma P from Los Angeles CA │ 03/23/2011

My first experience with Zappos was FABULOUS! I purchased a pair of boots, which I rarely do, because buying footwear without trying them on is rarely a positive experience. The boots were here the very next day. I LOVED them; they were even cuter than the pictures online indicated - however, they were just a smidge too small. I called Zappos and they walked me through the return process, and were so helpful in the reordering process. I had a return slip printed, and before the boots that I was returning even got to UPS, the second pair arrived! They told me that they would not charge me for them either until the others were returned. Talk about customer service! The second pair were perfect and I have been wearing them nonstop. Have had so many compliments on them and the first day I wore them, I had them on for 15 hrs straight and they didn't even hurt! Kudos to Zappos, and I will be returning!

Linda O from Minneapolis MN │ 03/23/2011

I was wary of ordering online, but Zappos' return policy made me more confident. I love to brag that I ordered them one day and received them the next. You have more business because I've been bragging.

D P from Arkansas │ 03/22/2011

These shoes are EXACTLY what I was looking for for my wedding! I've never purchased shoes online and my family recommended ordering from Zappos. They are quick and easy to work with. Knowing that I had the option to return the shoes if they didn't fit or didn't meet my expectations is what sold me on ordering from Zappos.

Diana L │ 03/22/2011

Zappos Is My BFF LOVE LOVE LOVE Zappos

Cesar │ 03/22/2011

I love these shoes!! Still receive compliments daily from men and women. The best parts was buying from Zappos! Had a shipment error, and they went far beyond customer service in handling. They are top notch in my book. Will continue to buy from them again and again. Thanks Zappos!

Steve from California │ 03/22/2011

The website is awesome, quick to read and locate items that you want. The shoes are awesome too. Thank you for wonderful service and an awesome website!!!

Beth from California │ 03/22/2011

The shoes were great but what I really love is Zappos. Not having time to shop for shoes for my daughter's Father-Daughter Dance, I knew I could go to Zappos and get exactly what I needed, hassle-free. THANK YOU!

Anonymous │ 03/22/2011

Zappos has the most AMAZING customer service, hands down! The shoes for my wedding that I ordered was delivered to the wrong house, due to an old incorrect address on PayPal, and I thought it was going to be a nightmare. The very first time I called, A REAL PERSON picked up right away, and helped me solve my problem in a matter of minutes. I was astonished at how sincerely nice the rep was, and even with an error in the order, my shoes came FAST! The shoes were amazing, but the customer service is why I choose to buy all my shoes from Zappos! Thank you so very much!

Tiffany G from Folsom CA │ 03/22/2011

I was extremely satisfied with my order. Even though I only paid for standard shipping, Zappos upgraded it to next day and I had my boots in no time. Thanks Zappos.

Anonymous from Millersville MD │ 03/22/2011

My roommates have been ordering shoes from Zappos recently, and have been very pleased with their service. The packages come on time and they have a return slip if needed. I highly recommend using Zappos to order your items.

Anonymous │ 03/22/2011

Great service from Zappos - I initially had trouble with the sizing of this edgy, stylish Frye boot - please note they run a half size small. My Zappos rep even sent me a Thank You Card in the mail. Best service of any company I've ever dealt with - Thank you, Zappos.

Peter R from Boston Ma │ 03/22/2011

Zappos' service was AMAZING! I ordered a Merrell dress - which, by the way, I could not find at any Merrell store (the sage color). The package came quickly and the ordering process was easy to follow and efficient. Unfortunately, when the dress arrived it was too small; so, I ordered a medium by calling and speaking to a friendly representative - again, an efficient and quick process. They simply had me return the smaller dress within two weeks; and in the meantime, sent me out another dress! I'd highly recommend Zappos!

Sara from Boston MA │ 03/19/2011

I was very happy with my purchase at Zappos. The quality of the merchandise was exceptional and arrived so quickly I was really impressed. Will recommend Zappos to friends and family.

Anonymous │ 03/19/2011

Once again I am thrilled with the Riedel glassware from Zappos! It's awesome to find such high quality products at a great price that can arrive overnight!

Cat from CT │ 03/19/2011

The process of ordering and the shipment of my shoes was a very simple and fast procedure. Got my shoes in a couple days and they are great. I highly recommend Zappos to buy your footwear. They are greatness.

Lamont from Plano TX │ 03/19/2011
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