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Zappos.com Customer Testimonials (10244 total)

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I received my robe today and love it! Thank you for the fast delivery!

Barb │ 08/18/2016

Thank you so much! You're the best online shop ever!

Caselyn │ 08/18/2016

I appreciate everything about Zappos. User friendly site, quick delivery, free returns, etc. There is nothing you could do to improve, because you are perfect! Thank you!

Barbara │ 08/18/2016

I wanted you all to know how easy it was for me to return and exchange items simply by clicking on the order in my shipping confirmation email and how cemented I am as a Zappos customer. Just so you know I recommend you all to everyone!

Andrea │ 08/18/2016

You guys are the best! You have a great selection of merchandise all the brands I love Lilly Pulitzer, Tommy Bahama, Coach, Clarks, and more. Your free shipping is better than any other retailer especially with next day, two day, three day shipping. Other sites offer free shipping, but none are as fast as you. And only a few others offer free returns on all items. Thank you so much for your incredible service.

Leslie │ 08/18/2016

Love the new fit thanks for your wonderful service by the way my 1st Berkie’s!

Jeanne │ 08/18/2016

Love love love Zappos!! I will always shop with you.

Lynda │ 08/18/2016

She loves us, the customer service is excellent, we got her the new shoes really fast and she appreciated how easy we made the exchange process. She said she is going to tell everyone about us and we have made a customer for life.

Vanessa │ 08/18/2016

You absolutely have the best customer service in its finest in the world. Ordered my sandals and got it the following day. Thank you so much! To your continued success and I salute all of you.

Ann │ 08/18/2016

Wow, Thank you for the email. I heard you were a great company to do business with. Sorry about the returns but I want you know I will order again for sure. The heels were great they just didn’t match the one dress I had bought them for very well.

Annamarie │ 08/18/2016

Zappos has a wonderful customer service department! I am very thankful for them!

Susan │ 08/18/2016

I would like to Thank You very very much for allowing me to purchase and return shoes that do not work for me, I have really bad joints and a really bad foot, doctors have talked to me about surgery however that is not in my future, every so often I find a pair of shoes that work for me, and it is great when I do, but more often than not I end up sending them back, I appreciate Zappos because it is very hard for me to go shopping locally, and again I think you for all your understanding and Help.

Carol │ 08/18/2016

Can't believe I already received my order today---wow, you're awesome!!

Delores │ 08/18/2016

I could not love Zappos more! Thank you!!

Janice │ 08/18/2016

Thank you, great products & great service!!! I'll be back to shop again.

Phillip │ 08/18/2016

Just want to thank you for selling Under Just want to thank you for selling Under Armour shoes. Purchased these in May and they are the best shoes for walking I have ever owned. I have a bunion and this shoe has a larger box that allows for this issue. Thank you. I tell people to buy from you all the time.

Mary │ 08/18/2016

I'm going to sing my praises to my husband. I'm so pleasantly surprised by how easy it is to use Zappos. Tony is a smart business man.

Elaine │ 08/18/2016

Once again you amaze me with your incredibly fast delivery! Less than 24 hours... Thank you! Just rec'd the Nike flip-flops minutes ago... I really appreciate your great motto of customer satisfaction is number one! And marvel at how organized your Company is and is able to ship in hours.

Marybeth │ 08/18/2016

I am not a sentimental man but the Build a Box for the homeless man commercial touched my heart. It really made me think about things. It made me want to help someone. It made me tear up.

Mark │ 08/18/2016

I have to say how amazing Zappos is. I'm a mother of four, so I don't have a lot of free time to do my shopping. I only use Zappos for my shopping needs since I've found you. For years, I've tried many different stores, but none of them compare to the customer service that I receive here at Zappos. The customer service from your company is phenomenal and I just wanted to say thank you for all that you do. I really appreciate your service.

Danielle │ 08/18/2016

It makes me sad when I have to make a return. You are the best customer service, ever! In the world!

Judith │ 08/18/2016

As I just stated in a positive written “recommendation” online, I couldn’t be more thrilled with Zappos! Today, last year and going back for an entire eight years. You guys rock! Every time I speak with a Zappos team member I have a smile on my face when the conversation ends. Thank you guys!

Edwin │ 08/18/2016

Thank you so much for your quick response. This solution is so much more than I was hoping for, and I am immensely grateful. All of my encounters with Zappos thus far have shown amazing customer service, and I would love to repay the company in some way as a thank you for the wonderful care I have received. Is there any way I can do so, perhaps by writing a review somewhere? I will certainly be telling all my friends about my wonderful experience.

Elmira │ 08/18/2016

Thanks again. You all do a great job for your customers.

Carolyn │ 08/18/2016

Just wanted to brag on your customer service rep who helped me by phone with this order. He was great! Professional, friendly, helpful, and knowledgeable. I was calling last minute to find shoes and a belt for my 14 year-old son to wear at an awards banquet where he was being especially honored. We received the order and everything was perfect. Thank you!!

Lauren │ 08/18/2016
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