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Zappos.com Customer Testimonials (10244 total)

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Zappos is the best! Easier and better than going shopping. I only shop with Zappos, and tell my friends and relatives to do the same! Thank you.

Kathryn W from La Quinta CA │ 05/07/2011

I LOVE ZAPPOS! I recommend it to all of my friends, especially the ones, who like me, don't really have time to go to the store to shop. Shoes arrive quickly and shipping it back is hassle free - they already have a label printed for you! I called customer service once to inquire about my refund after returning a pair, and to my surprise got someone to speak with in person without waiting for hours and pressing many unnecessary buttons. Best experience with phone customer service EVER! Can you tell I love Zappos?

Anonymous │ 05/07/2011

I ordered a pair of UGG Coquette "slippers" (the ones with the indoor/outdoor sole) on April 20th. Got home from work today, April 21st, and there they were! Great Zappos service! I have been a customer for years (remember when free shipping was only one way) and love ordering from you.

Susan S from Long Beach NY │ 04/30/2011

I just have to say that I'm so loving the entire Zappos.com experience. I've enjoyed exploring your Family Culture pages, and the way you've worded your E-mails and messages as I navigate from page to page make me feel like a valued customer. Thank you for realizing the importance of the customer experience...you are the model for companies to follow!

Sarah N │ 04/30/2011

My son begged me for a pair of Heelies. I ordered them on Thursday (4/21) via standard shipping, and told him it would take about a week. Imagine my surprise when we came home the next day to find them on our porch! He was so happy! Can't imagine how you managed to get them here so quickly, but thank you! Definitely would order from Zappos again and recommend to friends. :)

Lisa B from Wallkill NY │ 04/30/2011

I really appreciate your prompt response. I have a few go to online shopping places that I stick with because I really like how professional and courteous the stores and their representatives have been. Zappos will be one of my go-tos.

Stacey │ 04/30/2011

Dear friends at Zappos.com, I found your website through Google... I was looking for "airport friendly shoes". I'm a flight attendant, and our work group - along with the pilots - don't have to take our shoes off through security...as long as there is no metal in them! So finding your site was awesome and I've passed the info on to several people! One person had the "Happiness" book, so your site is gaining fans! I'm a fan for life...shipping was super fast, the shoes are great and I just wanted to say "Thank you". So thanks very much for your fantastic service!

Patrick D from Phoenix AZ │ 04/30/2011

Dear Zappos -- Thanks for your great free shipping, return shipping, and return policy. That certainly makes shopping easy and less expensive for us seniors! I have found that, with age, buying shoes is no longer an easy task, especially when diabetes has made a mess of my feet and my balance isn't what it used to be. That is why I recently had to return a pair of sandals. You have made that process very easy, you do it quickly, and you keep us informed on the progress. Also a great thanks for the overnight shipping when I only ordered regular shipping. That makes it very comparable to buying shoes at our local mall. If that weren't enough, your wide selection of styles and colors is also a treat. Keep up the great work -- it certainly is appreciated in this household!

Gary S │ 04/30/2011

You guys are on a fast train, and Zappos is the conductor! Thank you Zappos for being there for me, not only for my casual needs, but for allowing me to share my most important day with you, my wedding!

Teresa W │ 04/30/2011

Hi Zappos, I am a busy restaurant owner in AZ. Every few years I update my wardrobe considerably. The last thing I want to do is go to a store and deal with more people and try on things quickly. My spare time is precious and you make my spare time actually exist! Thank you so much for your excellent service, which is by far the very best on the net...or anywhere, for that matter. I am a loyal loyal customer and I have turned on loads of grateful friends to your site. I remember when you only had shoes! Ha, that dates me! I love your funny but still sincere family values. You remain perfection in my eyes! Thank you again!

Candace P and family │ 04/30/2011

I just wanted to send you guys a love note. I am not sure why I even bother with any other websites. You guys are the absolute best; the epitome of excellence in Internet shopping. Love love love you!!

Rebecca N from Fanwood NJ │ 04/30/2011

I called to let you know how much I love you and that your customer service is exemplary. In this day and age it's things like that that put you above everyone else.

Robin B from Keller TX │ 04/30/2011

I called to give kudos and advise that Zappos is an amazing company. I received a package today from you that had some jewelry in it. I had purchased the jewelry for a wedding from a different store - I had no idea that I accidentally shipped it to you with a return order. I am so amazed by your honesty, and want to send my gratitude to the warehouse team and to Zappos as a whole. I will spread the word to everyone at work so that everyone knows about my awesome experience!

Nancy G from Chesterland OH │ 04/30/2011

Hello, my name is Lee and I am MAD! I'm mad--at every other online retailer I've ever ordered from for not being as great with customers as Zappos!

Lee S from Athens GA │ 04/30/2011

I was delighted to find a new pair of Privos at Zappos. I had worn my others down to the ground, and missed them terribly. There they were, and less expensive than I expected, and S&H paid! I can't thank you enough.

Carol S from Decatur GA │ 04/30/2011

Looks good, fits good, Great service, and 2 day delivery. Can a person ask for a better day of GOOD CUSTOMER SERVICE? Thanks Zappos.com.

Anonymous from PA │ 04/30/2011

I wear an oddball size. It wasn't in stock so Zappos e-mailed me when it came in and I ordered it. Two days later it was on my front porch!! I love this!!!

Frank from Charleston SC │ 04/30/2011

Amy was wonderful. She was extremely helpful and made returning these flip flops quick and painless. I will continue to shop with you guys and have recommended y'all already to numerous friends and family.

Ronnie D from New Orleans LA │ 04/30/2011

As usual, a smooth transaction, love the upgraded shipping. This is the fifth pair of shoes (several different styles) that I've purchased from Zappos and I'll continue to be a repeat customer.

Tom B from Ridgefield CT │ 04/30/2011

The shoes arrived within 48 hours in the usual Zappos manner, expeditious and in perfect condition. My son is very pleased with these shoes.

Anonymous from Malibu CA │ 04/30/2011

I try to buy as many items of apparel on Zappos as possible - your customer service is great, and I love the free shipping that includes returns. I hope you will keep expanding your collection of brands of women's clothing.

Mya from MN │ 04/30/2011

Zappos is AMAZING!! Ordered shoes in the afternoon and we had them the next day!! WE have ordered from Zappos quite a bit as my son has a 15 shoe!! Hard to find shoes for him. We have had to return before and it was so simple and free!! I highly recommend Zappos!!

Anonymous │ 04/30/2011

Shoes were great, but more importantly... ZAPPOS IS AMAZING!! Got them the next day... very happy!

Anonymous from OK │ 04/30/2011

I can NEVER find my husband's size 42x34 pants, and REALLY never find them the way he wants them - with pleats and cuffs! Zappos delivered the rare find and not only that - when they were out of the color I wanted - they sent me an email when they got them in so I could order right away!!! And they must have put them on my porch overnight the same night I ordered them...UNREAL!! I am a HUGE FAN!!! (And the pants are AWESOME) Thank you Zappos!!!

Donna C from Boiling Springs SC │ 04/30/2011

y first order from Zappos was wonderful! No shipping and I had just ordered from another company and had to return both pair of shoes they'd shipped - and pay for postage both ways! Expensive mistake! What a difference with Zappos.com! No charges except your item of purchase. Fast, accurate, and high quality products! I'll be back soon!

Sue N from Temple TX │ 04/30/2011
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