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Zappos.com Customer Testimonials (10244 total)

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Dear Zappos, I just wanted to take the time and thank you for your outstanding customer service. I recently placed an order and had some shipping problems, and out of courtesy your customer service stepped up and went above and beyond the call to correct this problem and give me a credit toward my next purchase. I cannot express how thankful I am for the prompt action you took in resolving this problem; this has only strengthened my relationship and ensured my future business endeavors with you. I will also extend this story to anyone thinking about buying shoes online. Zappos is the only way to go. Thanks Much!

Morgan L │ 11/08/2006

I want to tell you what a pleasure it is shopping with you. I have never been so please with your return procedure and online shopping!! You gave me a credit immediately and didn’t wait for months to post it. I will definitely shop again!!! Thank you, , Kansas

Joyce S │ 11/08/2006

I wanted to share my experience with you. I wear a size 11 shoe which makes it hard to buy shoes. That is, until I found your site. My 10 year reunion was approaching and for the first time in my life I went to the store and bought a dress without worrying what shoes I would wear with it. Before finding this site I normally bought things that matched brown or black shoes because they are the easiest to find in my size. I ended up buying a beautiful teal dress and went on Zappos.com and put in my specifications. I ended up purchasing the most beautiful bronze shoe to match my dress. I even bought an evening bag to go with it from your site. Thank you for offering hard to find sizes. It has opened the fashion world up for me. I looked great at my reunion, and could not have pulled it off without your site. Thanks again!

Heather │ 10/22/2006

Once again you've exceeded my expectations. Zappos is the best shopping experience ever - both on and off line! I have the best collection of = shoes on the Delmarva Peninsula and am the envy of all my friends. Don't worry; I do share with everybody where I get my shoes. Thanks again for providing such a great selection, at great prices, with such great customer service.

Claire │ 10/09/2006

I just wanted to tell you how impressed I am with Zappos. I cannot say enough good things about it. We are a military family stationed overseas and it’s extremely hard to find shoes over here and the selection is very limited. Believe me when I say Zappos is becoming very popular with the military community over here (Japan! The free shipping both ways is such a HUGE selling point for me. I also like the 110% price guarantee- that combined with the free shipping-- there is no reason NOT to buy my shoes from Zappos! Your customer service is outstanding and I am always impressed with how quickly the boxes arrive. Of all the things I order online to be shipped overseas, yours consistently arrives within just a few days whereas others take a week or two. Keep up the great work!!

Anonymous │ 10/09/2006

Just wanted to let you know that I'm very impressed with your service model. As a CEO of an advertising agency (that handles Customer Relationship Management for many Fortune 100 companies) -- I often use Zappos as an example of a "job well done". Your communications are short, sweet, and provide a resounding POSITIVE message at all touch points. Bravo.

Kathy F │ 10/09/2006

I am a 63yr grandmother who is raising two grandsons in addition to the four kids already gone. The seventeen year old is a royal pain to get to the mall for school clothes. After being in the mall two hours and five sneaker places he comes out to tell me he can not find anything he likes. I am in a wheel chair and at this point I want to kill him. That night I find Zappos. I not only found a pair of skate shoes no one else would be wearing, but found out he had grown a size over the summer. A miracle was needed to get them back to you, get a larger size and have them in time for school. YOU PEOPLE Not ONLY DID IT But I had the shoes with a week to spare and he loves them. I can not find the words to say you are amazing and I am so happy you have found a new groupie. I will order again!

Brenda K. │ 09/05/2006

HI there - Thank you so much for upgrading my shipping for free!!! I really appreciate it. And as always I continue to recommend you to EVERYONE! In fact, I just did so twice yesterday! Thank you for your wonderful commitment to customer service. You guys rock!! Sincerely,

Christina H. │ 09/05/2006

Just wanted to thank you. I had accidentally thrown the book I was reading into the open Zappos box I was using to return a pair of shoes.I spent days searching my apartment for the book since I was 80% finished and wanted to know how the story ended. I was delighted when a small package from Zappos came with my book and a letter explaining that I'd sent the book in with my shoes. I loved this site already but, after that goofy incident, I'll be a lifelong fan. You guys are the absolute best! Give everyone in the returns department a raise and a big year end bonus!

Isabel R. │ 09/05/2006

Hi, I just wanted to thank you for your excellent customer service. I really appreciate the ease of the ordering process and the no-fuss, free shipping. It has surely made my life a little easier. I have been dealt some very bad customer service lately, and dealing with you has really been a breath of fresh air. I have recommended your service to all of my friends. Thanks so much, and keep up the good work.

Courtney T. │ 09/05/2006

Thank you for ALWAYS exceeding my expectations. I enjoy ordering from Zappos. I am looking forward to receiving my new shoes on Monday.

Ann B. │ 09/05/2006

Dear ZAPPOS, WOW!!! You guys are incredible...I discovered you guys through my husband which works for UPS...and he said to me "I have been delivering tons of boxes from Zappos and I don't know what that company is about, but it must be good when everybody is ordering so much from them"...so of course I went online and next thing you know here I am ordering left and right...I have never in my life seen such quality in both service and product the times that I have contacted Zappos I get treated beyond great...Thank you for existing... I LOVE YOU ZAPPOS!!! Please don't make the mistake that companies make over and over again which is as soon as they get lots of business they boost up their prices and change everything around... everything about ZAPPOS is great!!! Funny story every time someone comes over to my house (which are usually the same people) I take out all my ZAPPOS shoes and show them off...I recommend you guys to everyone...word of mouth is the best advertising...I am ADDICTED to ZAPPOS.

Patty C. │ 09/05/2006

I attempted to purchase these shoes from the Puma store online. After five days, they notified me that the Speed Cats were not available and offered me a 20% discount on my next purchase. While my son had expressed an interest in only this shoe in this color, I returned to Puma to locate another shoe that fit his parameters. Their site had not been updated and showed this same shoe available in his size. I was reluctant to order again from that site and had nearly given up. At last, I found your site (on Google) and found the exact shoe I had ordered unsuccessfully. Not only is it available in his size, it is available in even larger sizes and your price that includes shipping is less than the Puma site. I took the online survey after placing my order, but felt strongly that the rest of the story should be told. Not only will I shop your site again, I will recommend it to others! Thank you for great service at a fair price! Sincerely,

Debi C. │ 09/05/2006

You guys there at Zappos should be part of a Harvard Business Review Case Study. I have yet to find customer service with any vendor to be even remotely close to the quality you provide. I will remain a loyal customer. .

Teresa M.S │ 09/05/2006

I just wanted to congratulate Zappos for understanding that superior customer service is the heart of business. You do an outstanding job and your approach should be the blueprint for all organizations. Thank you! Regards,

Ben E. │ 09/05/2006

Just wanted to send some positive feedback. I am most impressed with your service. Zappos is a great company. For those of us who live in areas with little to no shoe stores, you're a life-saver. I am so glad I found you on the internet! Thanks!

Sheryl C. │ 09/05/2006

I must say I am impressed with your helpfulness and thoroughness in my journey to find some sweet shoes. I will keep this kind of customer service in mind whenever I or my fellow countrymen are in need. Thank you!

Anonymous │ 09/05/2006

Gosh. I have to relay what I heard on Paul Harvey radio yesterday. A glider of some sort was catching thermal air in Europe and went above 6 miles high. A passenger jet was going lower and contacted the glider. The pilot said one word. WOW. That is what I said in reply to your nice E-Mail that you sent concerning these shoes. You looked through all your shoes and couldn't find them, so you even told me to check another place. (I had checked other place and didn't find any) Thank you and WOW.

John L. │ 09/05/2006

I wanted to let you know what a pleasure it is doing business with you. I ordered a pair of shoes from another online company because you didn't carry the brand I wanted. I couldn't believe how much better your service is. Thanks, I'll come back again and again.

Kim W. │ 09/05/2006

As always I have been supported by you in every step. It really is a wonderful adventure to buy through Zappos and its great Customer Loyal Team. I remain keep on buying! Kisses and Hugs,

Maria O. │ 09/05/2006

I just would like to give your company and its employee’s kudos...I ordered a pair of Pelle Moda shoes and when they arrived they were the wrong size, I called customer service and it was taken care of promptly and without hassle to me, the employee also sent out the right shoes next day air to me without charging me, due to the fact the shoes were for my son’s wedding...the staff @ Zappos Rocks!! Thanks again...P.S. I love my new shoes...

Tami M.B. │ 08/27/2006

Zappos, Thank you so much for addressing my problem with my shoes. Your company is an excellent company that obviously stands behind your products. I will definitely be doing more business with your company in the future and recommend it to friends as well. I plan on ordering a new pair of Spira shoes soon. Thanks again for your prompt, professional response. Sincerely,

Karen T │ 08/27/2006

Zappos, You guys are remarkable! I've never dealt with any company by mail that offered such amazing service. I have really skinny feet and it is difficult for me to buy shoes that I don't try on, so I seldom ever order shoes. But, from you...I shouldn't hesitate! Thanks so much. I'll buy from you again with pleasure.

Libby S │ 08/27/2006

I have only had great experiences with Zappos and will continue to be a loyal customer. I have worked in the Customer Service field for many years at Cisco Systems and have high expectations for service. Your organization is far above anyone else working in the internet retail industry. I will continue to recommend you to friends and family. Regards, =20

Paula M │ 08/27/2006

Dear Zappos, Thank you for letting me know via email that my size was in, in a boot that I had tried to order earlier this month. I ordered the boot and in record time it was at my front door. They fit perfectly and I love them. If it weren't for Zappos I would have one pair of shoes. As I wear a size 11 and cannot find anything for someone under 65 years of age in my size within 100 miles driving distance. I really appreciate the huge selection of shoes you offer in larger sizes and your fabulous shipping and return policy. I will be buying all of my shoes from Zappos and telling everyone I know about your great selection and service! The customer comment section about each shoe is also extremely helpful when shopping for shoes online. Keep up the great work and Thanks Again!

Lori │ 08/27/2006
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