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Zappos.com Customer Testimonials (10244 total)

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Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

I recently needed a couple of pairs of shoes in a big hurry for a special event, and I remembered Zappos and your philosophy of exceeding the customer's expectations. I went on the site, and I was amazed at how easily I found exactly the kind of shoes I was seeking - despite the fact that I was actually looking for a fairly unusual shoe (a black and white wingtip) - in fact, I had multiple options! Good pricing, great selection and when it came to setting up an account, buying the shoes and choosing a shipping option - simple and fast. I just got my order and not only were the shoes exactly as shown, I got them on schedule - and maybe a little sooner than I expected. Congratulations on what is clearly a well designed, well managed and admirably efficient service organization. I look forward to visiting often! - Seattle

Sean S. │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Recently I went to the shoe store around the corner from me to buy two pairs of shoes for myself. Even though I am a fairly regular customer there, I was treated EXTREMELY rudely by one of the sales people. I left without making a purchase, needless to say. When I needed shoes for my son, even though the near-by store carries them, I refused to give them more business. In far less time than it takes me to ride down the elevator and walk half a block to the store, I ordered a pair of PF Flyers for my son. They came fast!. Tonight I ordered these Converse All-Stars for him. I appreciate your service and speed. (Nor did I have to worry about anyone being rude to me!) Thanks,

Nancy B. │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

I have now worked for web based company for about 2 years, and we always try to offer the best service we possibly can. We sell building materials, so customer service is very important. People always need to know where their order is, and when it is going to arrive. We do the best we can, and I now expect that same level of dedication from anybody I purchase from on line. You guys have gone far beyond my expectations! I have now ordered three pairs of shoes from you. First of all, your selection is great, especially for a guy like me, who stands 6' 7" with size 14-15 shoes. I can't find my size hardly anywhere. I used to settle for whatever the 4 stores in the mall had to offer, as I was afraid that if I ordered shoes on line, and they didn't fit, I'd be screwed. That was until a friend suggested Zappos.com. I checked you guys out, and saw the return policy, and figured I'd give you a try. My experience has been awesome! My orders are always well documented, I never wonder what's happening with my package, and my shoes have always arrived in a timely manner. (And with the helpful customer feedback, they always fit!!) While I have not yet had a problem with any order, I get the feeling that if I ever did have a problem, you all would be more than willing to help. Now, I just placed an order for shoes last night at something like 10:30 PM, (Pacific time, I'm actually just north of SF, where I believe your warehouse is?) and got to my email this morning to find a notice that my shoes would be arriving tomorrow!! Man, I think that is fantastic. Good work, you people. You’re freakin sweet. Thanks a lot!!!

Ben C. │ 11/28/2006

My dad, who was diagnosed with cancer approx. 2 years ago, discovered you all one day while reading the newspaper. Knowing my love for shoes, he called me to tell me about the world's largest shoe store. After looking at your web site, I decided to take a chance. I have been burnt a few times while Internet shopping so I was a little skeptical at first. But several orders, and referrals later, I AM SOLD! I love the way you do business and I appreciate doing business with you. I have been satisfied with every purchase that I've made and I am always telling people about my wonderful Zappos shopping assistance! Keep up the good work!

Jacinta H. │ 11/28/2006

Dear Zappos - On November 27th I am traveling to Bethel, Alaska (major minus degrees in the winter)to do some public health nursing. I knew I should have thought about replacing my 20+ year old Sorels weeks ago but just never got around to it. I decided to take a chance and place an order for a new pair of Sorels on 11/18 with high hopes that they would arrive by Saturday 11/25. I thought it would be a miracle if they did arrive in time for my trip. What an awesome surprise to find the Zappos box waiting at my doorstep TODAY November 21st!!! Thank you so much for getting my Sorel Snowcat boots to Sitka, Alaska so quickly!! You guys are the best!

Michelle K. │ 11/28/2006

Thanks! You always do special things for your customers. Other companies don't realize that customer service is so important. Not only do I tell people about your site, I tell businesses that sell shoes that if they were to emulate Zappos, they would do better!

Rochele B. │ 11/28/2006

I just wanted to say I will be buying my shoes from Zappos from now on. I thought online shoe stores had the same return policy as Zappos. Until I ordered 2 pair of shoes and when I got ready to return them found out returns were only free if you were replacing, not returning. So I got stuck with over $10 in return fees. I feel they were less than honest in their advertising and that will be my last purchase from them. I will stick with Zappos from now on. Gail G

Gail G. │ 11/28/2006

Thank you for your correspondence and your responsiveness, both are held in the highest esteem. Thanks to your excellent service and your crediting my account for the returned items, I placed another order and received it immediately. Thank you again and please be assured you developed a loyal customer.

Anonymous │ 11/28/2006

"You guys rock!!” I was so surprised to receive the boots yesterday. My husband is now perusing your site as well and I love my boots and will be back to give a review soon. Thanks again for your great service and beautiful products. Sincerely,

Lynn H. │ 11/28/2006

I am writing to say thank you for your kindness and understanding. I ordered a pair of boots from you which were a little pricey on my budget and I absolutely loved them! I hadn't even had a chance to wear them when my puppy ate all the fur off the top of one of the boots. Needless to say I was devastated! I took a chance by calling to see if you could sell me just one boot since I couldn't afford to buy another pair and your management staff offered to send me a brand new pair at no charge, I just have to send the old pair back. I just can't stop smiling! It was so kind and definitely unexpected. You have made a loyal customer and I will tell all my friends about your website! Thank You again.

Anonymous │ 11/28/2006

Hey, I just wanted to thank everybody over there at Zappos. I had to change the size of a pair of shoes I ordered, and you guys not only changed the order for no charge, but it came quickly. I really appreciate the service I've received. This is the second pair of shoes I've ordered online, and the second pair of shoes I've ordered from Zappos. I intend to make it a habit. Thanks a lot, Your loyal customer.

Anonymous │ 11/28/2006

To all the darlings at Zappos, Just when I thought how inefficient the world was -- along comes Zappos. What a surprise. Your service was superb, excellent, good even. "Immediate" delivery! I bought 4 pair of shoes of the latest in fashion this fall -- metallic wedges, platforms and patent pumps with peep holes. They were all fabulous. True to size. They feel great and look glamorous. I love them. Others told me they loved them too, and I told them to go shop at Zappos.com. (I told them even when they didn't ask!) As for comfort -- WELL -- the higher the heel the less comfort -- you want comfort? wear flip flops! -- you want glamour shop at Zappos. As a new customer I love doing business with you. I am yours forever.

Viki │ 11/28/2006

I just wanted to say that your web site is terrific. You make shoe shopping so easy. You have a great selection, and I love the free shipping and free shipping on returns.- A win win situation. Thank-you for being my new favorite site!

Toni-Lynn M. │ 11/28/2006

Good day Zappos and staff, I much appreciate your good service and will be ordering from you frequently through the years. Your wide selection of footwear has assisted me in staying on top of fashion, and trendy styles. Thank You, Zappos

Khaalid L. │ 11/28/2006

To whom it may concern, I appreciate the help you have provided. If I find there is another boot that I like as well and should I not be able to locate it on my own, I certainly will email you for help. Zappos is great. I have told all the gals I work with how excellent your website is for shoes. You could teach the others a thing or two about how to do business. You are wonderful. Thanks very much.

L.Fishman │ 11/28/2006

I wanted to take a moment to thank you and commend you for the fantastic price protection guarantee. I did find a lower price elsewhere and you are as good as your word; an immediate refund of 110% of the difference! Plus the person I spoke with was friendly and efficient. He didn't make me feel at all bad for taking you up on your offer. I've been a pretty consistent Zappos shopper, now I'm a DEDICATED Zappos shopper!

Anonymous │ 11/28/2006

Thank you ever so much for your outstanding service! My cousin, Carolyn S. in Redwood City, CA, told me how pleased she has been with your service over the years and now I know why. I'll be sure to recommend you to my friends.

Elaine G. │ 11/28/2006

Your customer service is unreal. The best I've ever experienced .Thank you, thank you very much. I really appreciate it.

Anonymous │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006
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