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Zappos.com Customer Testimonials (10244 total)

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Dear Customer Service Department: Thank you so much for being such a great shopping experience. Zappos has a terrific website, beautiful products, great prices and sales, idiot-proof order and return methods, free shipping and the most helpful and cheerful sales staff. Congratulations for doing it all well! Sincerely,

Lorraine R │ 12/14/2006

Hi there, Zappos! I just wanted to drop you a note to tell you how wonderful your site is. Since I found you first, I made the mistake of assuming ALL the shoe websites out there were like yours - well, to make a long story short - the other site made it impossible for me to return a very expensive pair of boots (despite all their assurances to the contrary), and I ended up paying $25 for the privileged of trying on their shoes. I am back to stay at Zappos, I will NEVER shop at the other guys again!!!! My only suggestion is that you start a lay-away policy so I can have those $1,200.00 Claudio Merazzi boots! Or maybe a frequent shoe-shopper card program? Thanks again, Zappos!!!!

Naomi │ 12/14/2006

Holy Cow!! You folks are Super Human!! Zappos provides THE BEST customer service... both in the selection, processing, and handling of orders AND with any questions or returns. If every on line store provided the selection of merchandise, speedy and free delivery, and customer service that you do, I'd never have to leave the house again to shop :) You are the best! Thanks for your speedy handling of my return. I hope your entire staff has a wonderful and safe holiday season! Mary A VERY Satisfied Zappos Customer

Kay B │ 12/14/2006

Just wanted to tell you guys thanks for upgrading my shipping. Perks like this are a real incentive for return customers like myself. I also find your extensive merchandise photos the best of any other competing company. Keep up the great work!

Stacey │ 12/14/2006

Dear Friends at Zappos, How many times an hour do people let you know how INCREDIBLE you are?? We received our holiday boots, Santa will further deliver these in a few days. With all the rushing around, the sterling service you provide to us...your devoted customers... is more than appreciated. We MARVEL at your wizardry! May each and every one of your dreams come true; happy holidays to all our friends at Zappos. Warmest wishes always, Steph & Her Boys"

Sharon H │ 12/14/2006

Hello, I just received my daughter's shoes from you guys, and I JUST ordered them on Monday night! I was a little discouraged after searching the web and finding out that most children's Uggs are out of stock. One of your representatives told me that I would be contacted by email, if I had wanted, when my daughter's size in the Uggs came in from the warehouse. I didn't expect to get an email hours later, and never thought in a million years that I would have those little expensive boots on my daughter's feet three days later! Needless to say, you guys are fantastic. Every single representative is kind, caring, and so eager to help. They even guide you in picking the correct size, and offer suggestions on shoe care. I will now recommend Zappos.com to everyone I know! Have a wonderful holiday everyone! (a VERY satisfied customer!)

Kristin G │ 12/14/2006

Thank you!! Wow--I already loved your site, but now I officially consider it to be the best site to order from on the web. I do a TON of Internet shopping as we live in a small ski town in the middle of nowhere out West, and it is beyond frustrating at times! Sites, even large company sites, have tons of glitches and sometimes horrible customer service--they almost make you feel like you're begging to buy something from them, instead of feeling like they're going out of their way to ensure you stay a customer!

Anonymous │ 12/14/2006

Zappos.com should think about becoming a consultant to other on line businesses. You could teach companies a thing or two! I have always had the most pleasant experience ordering shoes from you site. You offer free shipping. You get the products to my house in a more than timely manner. You make ordering a cinch, and returning is also very easy. I am always thoroughly impressed, and that's coming from someone who is highly jaded and disappointed when it comes to most Internet shopping! Thank you, thank you, thank you! And happy holidays!

Allison R │ 12/14/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly, D. Tombaugh

D. T. │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

I placed order at around 11:00 p.m. on November 16th. I recently was hired as a teacher and none of my dress shoes are conducive to standing on my feet all day. I did some research to find some comfortable but dressy shoes and the Rieker brand looked like a good choice. I ordered several pairs along with some Born kids for my daughter as I have had a hard time finding school shoes for her locally (brown or black leather). I was hoping to have the shoes to try before the Thanksgiving break next week. Imagine my surprise when I came home Friday night (November 18th) with aching feet to find the package on my doorstep!!! After following advice from other wearers with regards to sizing, the ones I ordered were perfect! I absolutely can not believe your service. I have ordered from you before, but never been "desperate" like this time. I cannot even imagine the time and money I saved by not having to drive all over town or call a gadzillion stores to find out if they carried these shoes and if they were in stock. Thank you so much for being a breath of fresh air in the retail world! Very thankfully yours,

Cindy D. │ 11/28/2006

Thank you for sending the shoes I ordered so quickly. The reviews were extremely helpful to me in finding just the right shoes in just the right size. Excellent service. Beautiful shoes, in a WW! Yours truly,

D. Tombaugh │ 11/28/2006

I was very hesitant to purchase shoes on line. I have to tell you when I opened the box and tried them on I was amazed. The shoes are just what I wanted, they arrived here in a timely matter. I am so pleased. Thank you very much. Your company is awesome and I look forward to doing more business in the future.

Anonymous │ 11/28/2006

You guys are absolutely the best! I recommend you every chance I get... There is no better service oriented company out there & it is GREATLY appreciated. Thank you so much!

Cheryl │ 11/28/2006

Can you guys get any more fabulous?!?! I feel bad for all the other on line sellers. Your customer service makes all the difference. I am leaving on Thanksgiving to visit my boyfriend in Germany. We won't be able to spend Christmas together, so I have to bring all his presents with me. He really needs new shoes and the value of the dollar against the euro makes things really expensive over there. So, I went straight to Zappos. I was afraid that I had blown it by waiting so long - and THEN I ordered the wrong size! But you all helped me work it out. Now, he'll have what he needs for winter over there. I really do appreciate the effort that everyone made to help me fix my order and to get me the shoes before Thursday. Zappos really is the best. Sincerely,

Joanne C. │ 11/28/2006
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