Zappos.com Customer Testimonials (10244 total)
I'd just like to inform you that I've ordered shoes from several on line stores before, but you guys beat them hands down, not only for the spring in your step, but also for the authenticity of your products. Thanks a lot and may God richly bless you. Your happy new customer,
“I just picked up my shoes that I ordered from Zappos.com it was my first time ordering from you and I must say that I am very impressed with everything. Your customer service is fantastic; these shoes are soo comfortable I don't even have to break them in. The quality, price, style is 5 stars. I will be ordering from you again and definitely recommend you. I wonder if I am registered to win free shoes I am not sure if I am can you tell how to do that again thanks so very much and Merry Christmas to all your excellent staff!"
Just tonight I told a bunch of my family at my mom's church supper about Zappos. I see Zappos boxes in recycle bins in my 'hood so I know the word is good. Even one of my best friends started using you, I see, after she saw I got her style shoe from you (the ones I had to send back, oddly enough). Anyway, my family was impressed. I have a huge family. Cheers at Christmas and all holidays of the season!
I have had the pleasure of doing business with Zappos for a while now and they are the greatest people to do business with. All the employees are super and so very helpful, so eager to make your shopping as least stressful as possible. The shoes are of the highest quality made and are shipped super fast at no shipping fee either way. What more could you ask for. Keep up the superior work and may God bless you all and have a great Merry Christmas. Loyal and Satisfied Customer Forever, --- North Carolina
Thank you very much for your quick and prompt response to assist me with my situation. This is why I love shopping at Zappos. YOUR CUSTOMER SERVICE IS OUTSTANDING!
This is the best on-line purchasing experience I have ever had! You are great!
Thank you so much for this service. I tell everyone I know about Zappos – I feel like a walking, talking advertisement for your excellent operation.
I just wanted to thank you so much for your amazing customer service. I had a pair of shoes delivered to my apartment building on Friday, where they were subsequently stolen. I called you and you two day expressed a new pair of shoes and I received them today. Thank you so very much. I love them and I will tell everyone I know to use your site. You have the best customer service I've ever run across. Thank you again, Sincerely,
Thank you so much. When I receive the size 10 shoes, I will return them to you promptly. Don't know how I managed to order the wrong size. But I have ordered from Zappos a number of times now, and only once have I felt the need to return an item. I have been thoroughly delighted with the service and the quality of the merchandise. It is a pleasure doing business with you, and for someone who hates to shop (and has no time to browse) in malls, I am eternally grateful for several of my similarly time-pressed colleagues who first introduced me to your store. Thanks,
"Thank You!!! Thank You!!! What a great early Christmas present!!! Hope you all have a great holiday! "
Dear Customer Loyalty Team! Thank you so much for your exceptional service, you are the best! I'll be shopping with you soon.
Thanks so much... I will definitely be back. You have been such a pleasure to work with... and I didn't have to run all over town to find exactly what I wanted! Happy Holidays!!
Thank you so much!!! I am already tell friends that Zappos is the best way to buy shoes for us here in the 4 Corners area of Colorado. We are a small town and there is practically no place to get a good pair of shoes. I'm so glad I decided to try out Zappos. The customer representative I talked with today was extra nice and personable. Thanks again. Sincerely,
You guys are the bomb! Thank you!!! I love ZAPPOS!
Every time I am on your website and browse around or buy, I leave thinking what a perfect place! LOVE your selections, the way it's set up, the ease of completing the sale, the way I can see the details of a shoe, etc. I especially love the bag section and how I can view it on a models arm. It's the best way to see it and even high end retailers doesn't show it that way. Thank you, thank you. I will continue to visit often! Even returns are phenomenal! Happy Holidays to everyone there. :-) Pittsburgh, PA
Thank you so much for your prompt and professional assistance with exchanging the Frye clogs. Your service is outstanding and I will always shop with Zappos because YOU ARE THE BEST!
I hope all is well. You certainly know how to deliver premier customer service. Thank you for standing apart from the rest and making your company one that is very easy to do business with. I truly enjoy spending my money with you. Have an excellent and blessed holiday. Life time customer,
I really want to thank you. First for replying to my email so promptly and second for shipping my order so quickly. You've saved Christmas for one of my grandchildren.
I will be honest ... I originally ordered these shoes from another company on 12/07/06. That same day I received an email from them letting me know what my order number was and giving me a link to track my order. On 12/13/06 I checked on my order and saw that it was on hold. I sent an email to the company asking them why it was on hold, and the reply I received said that the order was on hold because the shoes were no longer available and that I should have received an email advising me of this, which I didn't. Needless to say, I will not be ordering from them again in the future. The next time I need to order shoes, it will definitely be from you, and if anyone else I know needs shoes, I will be sure to tell them about your website. Thanks again so much!!!
I originally came to your website in search of specialty youth boys’ shoes (Wide). Your selection was outstanding so I ordered two pairs of boys’ shoes and I have to tell you that I am IMPRESSED!! Not only was the selection of shoes incredible your site was very easy to use. In this day and age of scams and rip-offs it is nice to be able to rely on an Internet company such as yours. I ordered on Monday and received my shipment in no time!!! I am so happy with the products, I will now be ordering all of our family shoes from you and I will be telling everyone of your wonderful service and selection. Your newly impressed and soon-to-be longtime customer,
I have just placed an order with you for snow boots for my kids. I want to tell you that you have the very best service I have ever seen! I've ordered from you many times & yet you still impress me!! Thanks for putting the customer first & making us feel like you do that on purpose!! It refreshing!! I'm off to shop for shoes...
Thank you for the very fast delivery! The sandals are great! And, perhaps most importantly, thank you for your friendly, courteous, and knowledgeable staff! I'll be back to shop at Zappos.com!
Dear Zappos: I was very satisfied with my order that I place with you last month. All the merchandise was beautiful and I hope to make many more order from you very soon. Sincerely, Well Satisfied Customer
Dear Zappos customer service, I have dealt with a lot of on-line companies this Christmas with great frustration. I have to tell you that dealing with Zappos has been a pleasure. My orders both arrived within no time. I very much appreciated the free shipping both ways (especially with shoes). The return process was very easy, and my return shipment arrived and was credited to my account the day after I returned it. I will definitely shop at Zappos again. Thank you for the great service. Beth S.
Thank you so very much!!! I appreciate you taking care of this for me on such a short notice. I was hoping to have them in time for Christmas party and I believe this is going to work out quite nicely. Your company is obviously wonderful and should be commended for going "above and beyond!!!” Thank you again and I look for to making future purchases from your company. Merry Christmas!!!