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Zappos.com Customer Testimonials (10244 total)

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Hello. I just want to thank "Zappos" for outstanding service on all my orders. It is a pleasure to do business with you. HAPPY NEW YEAR.

Anonymous │ 01/12/2007

Just wanted to write you guys a quick note thanking you for great service. You're very accommodating and it's a pleasure doing business with such a professional outfit.

John S. │ 01/12/2007

I wore my new Type Z red and black platform heels twice. Each time I received numerous comments and I began to rave about Zappos. Some are aware of your company, but have never tuned in, while others are astounded that I would buy shoes on line. When I explain the ease of shopping with Zappos they're ready! Last night I was shopping in a small boutique in Ft Lauderdale and the owner admired my shoes. She thought they were Pradas. I told her where I bought them and she said she would have to have them. I got her on line and made you a "favorite" on her computer. What fun! In a world full of bad stuff it is great to have the opportunity for fun and it's good to know that there are businesses that pride themselves in providing excellent customer service. I think your concept of customer first is just great but, sadly, unique to our retail world. I will enthusiastically remain a customer and sing your praises. Tonight is New Years Eve and I will be wearing Zappos. I know that I will l get positive attention to my shoes and will turn on others to the world of Zappos. I hope that you will continue to make your customers happy. Thanks, Zappos!

Anonymous │ 01/12/2007

I would like to thank you for making my shopping experience a delightful one. This is the first year I consider Internet shopping and was reluctant to take a chance to order so close to Christmas. You provided outstanding service. I will certainly count on your organization in the future for my shopping needs. Thanks Again,

Jackie M. │ 01/12/2007

I am more than glad to inform you that for the past 10+ years I have been ordering PUMA'S for my son every Christmas. Because his foot will not accept any other brand (Ha! Ha! Ha!). I can always count on YOU for the right thing at the right time. YOU have NEVER failed with any ORDER that I received from YOU. You have NEVER been LATE. YOU have NEVER sent the WRONG ITEM. I know that I am a minor customer; but, I am one that I know through RAIN, SNOW, PROTESTS, STRIKES, STORMS, STRIKES, ETC,. (Ha! Ha! Ha!) YOU HAVE COME THROUGH FOR ME. THANKS, ONE OF YOUR LITTLE ELVES,

JEANIE │ 01/12/2007

I just ordered Uggs for the first time. The Classic Talls were just what I hoped they would be. I also ordered a pair for my mother hoping she would wear them. She also loved them. Ordering from Zappos was a great and easy time. They were at my home within days. Which is great at the holiday time. I will be ordering again from Zappos and another pair of Uggs for myself.

Karen │ 01/12/2007

You guys are so great! Thanks for making the return and exchange process so simple and efficient. I've never had such great customer service from any on line service; your staff was friendly and knowledgeable. Thanks for providing great products with great service. I will definitely recommend you guys to my friends. Thanks again! Keep up the great work! Sandy

Anonymous │ 01/12/2007

Thank you! I love Zappos! I don't ever walk into shoe stores anymore since finding this website. You are also so much more efficient than other shoe websites. I tried them once and it was a painful experience. Never again! Only Zappos!

Lilian │ 01/12/2007

I love the product but even better than the shoes...your online order was THE ONLY ORDER we received in time for Christmas. Thank you so much for having something for me to place under the Christmas tree for my girls. Thank you for the terrific customer service. PS: the Heelys are enormously fun! Gratefully,

Helen L. │ 01/12/2007

I just wanted to tell others what a great company this truly is. Over the X-mas holiday season, someone broke into my car and stole a lot of X-mas gifts and returns. I tried to recall everything I had. I called Zappos and explained to them what happened, they we're very understanding. Thank You very much!!! January~2007

Antoinette │ 01/12/2007

I have enjoyed shopping Zappos online and, although I have returned a few items, I have kept and been very satisfied with many more. I'm telling my friends & family about your terrific website and, especially, your return policy.....they can't believe you pay the shipping....no reason to ever go to the mall again! , RN, Health Insurance Specialist CMS, DHHS Division of Survey & Certification S&C Operations Branch

Elizabeth J. │ 01/12/2007

To whom it may concern, The customer service assistance I received from the Zappos team has been phenomenal. All of my further online shoe-shopping business will be brought to Zappos. Thank you very much! Sincerely,

Aaron S. │ 01/12/2007

First of all, I would like to wish you a happy New Year. As for the review regarding the services I received from your company, I must say that your team, starting with those who advised me via phone and the dispatch group are simply awesome! One of your techies who manned the phone in my first call played a significant role in helping me make the right decision at the right time. Your online tracking system is fabulous. I was impressed with the speed with which you posted my order for on-line confirmation and tracking. When it comes to the delivery date, indeed, you kept your words as advertised. I received the merchandise right on time. Although this was my first experience with your company, I guarantee you that it will not be the last. First impression lasts; in your case in a very positive way! Keep up the good work! Thanks,

Yene │ 01/12/2007

I have completed a substantial amount of shopping through the Internet over the years, but never have I dealt with such a cooperative, pleasant, helpful company such as yours. My orders were delivered more quickly than I could even imagine, exchanges because of size were handled graciously, pleasantly and expeditiously. Zappos operators were the most caring, helpful and courteous I have ever communicated with concerning exchanges, etc. Thank you for allowing my granddaughter and me to have such an agreeable experience as we searched for boots which would fit her, which has not been easy because of recent surgery on her leg. This satisfactory service included any communication on the Internet, which involved frequent emails from your company advising us of the progress of our order. Thank you again.

Anonymous │ 01/12/2007

I ordered a pair of Harley Davidson "Mayhem" motorcycle boots yesterday @ 2:30 p.m. EST, and they were on my doorstep in no time at all! INCREDIBLE! Oh and did I mention the shipping was free!!! I have purchased boots from your company twice now and both times were and absolute pleasure. You are by far the best company I have ever dealt with on or off the Internet. I don't know how you managed the quick free delivery right here at Christmas, but some how you did and I really appreciate it. Again, it was a pleasure doing business with you. I plan to purchase ALL of my boots from you in the future, and have already been spreading the news about your company to all of my friends. Thank you very much! And Happy Holidays to you all;

Timmy W. │ 01/12/2007

Dear customer service at Zappos and the entire Zappos team, Thank you so much for your help!!! My little brother bought himself the classic slip-on Vans, charcoal size 7.5 with my account and my mom’s credit card last week. When he received them this week, they fit him too exact. I told him I would take care of it and get him 8.5 size shoes. I called the Zappos 1-800 number on the 20th and told the gentleman if I could return the shoes and get them in size 8.5 instead. He told me that usually you have to make another order and just return the first order but since it is the holiday, he was going to go ahead and just ship the shoes and if I could return the original within two weeks. I already had the shoes in the box with the prepaid label ready when I called so I had them shipped that same day. Amazingly my little brother received the new shoe order so quickly! I am very pleased and amazed at the great service as well as the great speed that Zappos works with. This is the 4th order I have made with Zappos and I have been happy with each of them (even the speed at which I was refunded for the Pumas we did not keep). I always mention Zappos to family and friends who speak of getting new shoes or need shoes urgently for a wedding or other special event. Keep up the good work and I will surly keep buying from you guys whether it is soccer, casual or dress shoes I need!!! Thanks again an I hope you all have a wonderful holiday and a happy new year! With much Love and care,

Oscar M. │ 01/12/2007

Thank you for such speedy delivery!! I never thought I would receive this so quickly. You have made Christmas shopping so much easier. I would definitely choose your company over others in the future based on the excellent service Happy Holidays!

Janice B. │ 01/12/2007

Hello. I just wanted to THANK YOU!!! You all are wonderful. I tried to order a pair of shoes for my daughter at the end of Nov. or beginning of Dec. and they were out of stock. I clicked on the part to ask you all to notify me when you got some in. You did. I got an email this week. I think it was Tues. I didn't' expect the shoes in time for Christmas and it was no big deal. I wasn't upset at all and she needed new shoes and I was glad she was getting them. The shoes were on my doorstep yesterday. I was so surprised and HAPPY. That was so nice of you all to get them here before Christmas. She will be so excited. She didn't think she would get them before Christmas either. Thank you for all you did to make this happen. Sincerely,

Rosanne J. │ 01/12/2007

I have placed two orders with Zappos. The first one had to be returned. I was so pleased with the speed in which you let me know that the order had been received. And that my account would be credited... I then placed my second order... Arrived quickly. Loved the shoes... I sure will be doing all of my shoe shopping with Zappos from now on. AND will tell all of my friends and co-workers about your company and what great service! Happy Holidays!!

Anonymous │ 01/12/2007

This has been one of most positive shopping experiences I have EVER had on line. I am amazed at how quickly and efficiently Zappos sent an exchange even before I returned the item for the exchange. I will recommend Zappos.com to everyone I know who shops on line. Kudos to Zappos.com!

Anonymous │ 01/12/2007

This was the first time I ordered from your website. I needed some Heelys for my sons and boy did they come fast! You guys have the best prices too! I hope they fit but even if they don't your free shipping both ways is a great relief off my mind. I'll definitely be shopping for more items on your website. Great Job!!! Bernadette P. Columbia Station, OH

Anonymous │ 01/12/2007

I just wanted you to know how impressed I continue to be with your service. Your staff is setting the pace in maintaining excellent customer satisfaction. I love Zappos! Thanks for the speedy delivery.

Angela A. │ 01/12/2007

This is the first time I have shopped with you. I can truthfully tell you it won't be the last. We had to return an item, and the service was great. My husband is very pleased with the boots, he's only been looking for them for 20 years!!! Thanks for a job well done. I will tell everyone about your site. Again, thanks so much.

Anonymous │ 01/12/2007

Thank you for the coupon, believe me you do have the best customer service!! Others company's make the customer pay shipping both ways and won't release the new order until they receive the other pair. Believe me when I say you have a customer for life! Thanks again! Happy Holidays!! Robyn F.

Anonymous │ 01/12/2007

I just wanted to thank everyone that is working so hard this holiday season to get packages in the mail to your customers. I received my order in so quickly, and still can not believe it. I was expecting to receive it the Thursday after Christmas. WOW. Whoever was responsible, Thank you from the bottom of my heart. You made our holidays great!! I still have no idea how this happened. Ordered boots on Thursday and received them so quickly. Have a wonderful New Year, and Thanks again. You're all the best!!

Nancy M. │ 01/12/2007
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