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Zappos.com Customer Testimonials (10244 total)

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One more time: You guys are awesome!! I ordered these boots LAST NIGHT and got them TODAY!!! I am shocked and VERY pleasantly surprised. For now on, I will ONLY shop at Zappos for my on line shoe purchases and I am definitely going to spread the word. Thanks so much!

Desiree L. │ 01/29/2007

This is my first time ordering from Zappos and I just have to say that I am blown away by your pricing, free shipping both ways and unbelievable turn around time. You have made it so easy to order I feel sure I will be ordering more products from you! Thank you for offering the most user friendly way to buy shoes!

Julie K. │ 01/29/2007

Dear Zappos, Thought you would like to hear from a very satisfied customer. I shop a lot on-line and really appreciate the way you handle business. The purchasing is easy, but what really impressed me was the ease of your returns. Plus, you don't charge for return shipping, which can sometimes be substantial. Please know that I will definitely purchase from you again, and will also pass the word on to all my friends. Thanks Again,

Chirleen M. │ 01/29/2007

I don't have a question or a problem - I just wanted to say THANK YOU! No matter what kind of shoes I need - whether I'm looking for flip-flops, work shoes, or even the perfect shoe for my wedding, I'm always able to find it at Zappos! Your search tools make it so easy to find just what I'm looking for. Your selection is amazing, and your customer service is the best I've found. Every time I've placed an order, it's been shipped super quickly - and for free! It's great to see a company that sells quality merchandise at competitive prices, and that cares enough about it's customers to offer free shipping all the time. Thanks again.

Anonymous │ 01/29/2007

In less than three weeks, I have order 2 purses from your site. I received the first in two days and the second the next day! I am shopping for accessories from you only. I do not need to go to the standing stores. And, both purses were less expensive than if I were to buy them at stores. The truth is I do not even think I could find either of my purchases unless I spent weeks walking through malls. Thanks again,

Liz │ 01/29/2007

I would just like to say this was my first transaction with Zappos and it was wonderful. You were the only place around To have these shoes in stock, got them to me in less than 2 days, Then once I found out I had to return them, you made that=20 Effortless and you pay for shipping...this is unheard of! I will do my entire shoe shopping with Zappos!! Thank you! MBH Settlement Group

Pam R. │ 01/29/2007

Thank you for EXCEPTIONAL customer service. I ordered the shoes late last night (9-10PM) and I came home for lunch today and there they were!!!!! WOW!! I have already told several people about my experience with Zappos.com. I have gone from a prospect to a customer (someone who bought something) to a client (someone who will buy all of my shoes from you). Thank You!

Lennie │ 01/29/2007

Wow. I can't tell you how impressed I have been with your service. I have only purchased shoes twice on line and both times have been with Zappos. You have the inventory and I get the product fast which is important to me. The free shipping is also huge. It was nice to receive an email expediting my order. I'm not a big online purchaser because it feels like I'm just one of a thousand customers. Tonight's email was a pleasant surprise. I will recommend you to others.

Rhonda L. │ 01/29/2007

To Whom It May Concern: I just want to thank the people at Zappos. I ordered shoes on Monday, and originally had the free 2-day shipping, but I got upgraded to 1-day shipping, and they were on my feet on Tuesday. And I didn't pay a dime extra. Now THAT is real customer service. I haven't seen anything like that in a long time not to mention, my shoes are AWESOME. True to color, and size. I love them. Thank you so much! I sincerely appreciate it. In a world where people do not hesitate to complain about something, I felt I needed to praise about Zappos! ~ Lawton, Oklahoma

Stephanie │ 01/29/2007

Thank you very much - I am so impressed with your company - I've been telling everybody about you - I am a living commercial. The size 8 1/2 Stuart Weitzman Surround fits well. So I will send back the size 9.

Anonymous │ 01/29/2007

The shoes I ordered for my son were out of stock at my local store and my son wanted them so badly. I found them on your site and they were $6.00 cheaper. I could not believe it till I opened the box and found the shoes I ordered the day before! It was like a miracle. Thanks so much for the speedy delivery. I will order from Zappos again! A very satisfied customer. I will tell all of my friends to order from Zappos.

Anonymous │ 01/29/2007

I would like to thank you for the gorgeous shoes and wonderful service and delivery. I have ordered 8 pairs of shoes since Friday evening (3 pair Friday...5 pair on Monday) ...and they have all arrived (This is Tuesday)... all fit...and I am so pleased. You have a great website and it is sooooooo much easier than going to the shoe store or department store. Since they have so few workers at department stores these days....internet shopping is just easier. I have seen thing I liked so often and my size was not available. When I looked at my choices on your site...there were about 5000 pairs in my size even when I was more specific about what I wanted. I am now ready for spring...and likely fall also. I will hurry and wear some out so I can do this again some time. Thanks again. Great shipping deal! I would have never ordered so many without that shipping and return option.

Anonymous │ 01/29/2007

I love you, Zappos! I am in love with you! I ordered a pair of shoes yesterday, and they've already arrived. I had been wanting them since last summer.

Anonymous │ 01/29/2007

Oh my gosh, thank you so very much. You guys are the world’s best… what a team you have going there. I love to shop with you. I love to call in and actually have friendly people who like talking to me and love their job. I love your products, your attention to detail and the fastest shipping and everything else and more about your company. You truly are the best… in product, service, and with the care you give to your customers… thanks again.

Kathy K. │ 01/29/2007

Just want to add a comment to let you know how much I enjoy shopping at Zappos.com. My shoes are always shipped right out, returns are easy to do, and I love the free shipping both ways! I tell everyone I know about shopping at Zappos and tell them to try it! Thanks again! Bakersfield, CA

Kathy S. │ 01/29/2007

Zappos, you are AMAZING! Thank you! Absolutely the most delightful, easiest, most user-friendly website I have ever ordered with!

Anonymous │ 01/29/2007

Thanks for your speedy reply. I love Zappos!

Anonymous │ 01/29/2007

To all of the Zappos employees who had a part in my order, Thank You!! This is the first time I have ordered from you and I will again in the future with out doubt. You have raised the bar on what Customer Service is about. I placed my order Sunday night. Had the shoes in my hand Tuesday evening. I had ordered the wrong size and returned them. Placed an order for the same shoe in the correct size and they were in my hand Wednesday afternoon. You exceeded my expectations by days. I would not have expected to actually receive the first pair till today, Wednesday and would not have expected the second pair to ship until the next day. Not at 9pm the day I reordered and especially would not have expected to have the shipping upgraded to 1-day for free. Again thank you. You have earned yourself a new long term customer and all of the word of mouth advertising I can provide you. Knoxville, TN

Jon B. │ 01/29/2007

I'm sitting at my computer writing this email wearing a pair of shoes I ordered from your site less than 24 hours ago. The shoes are great and your shipping is so fast it's almost scary! You continue to rock my shoe world! Thank you!

Anonymous │ 01/29/2007

I'd like to take the time to let you guys know the amazing service I have received from your company. I heard about Zappos through my mother, and ordered my first shoes yesterday. I couldn't have asked for better service. The e-mails I received explaining everything about my order was such a great help, and I look forward to many more purchases through Zappos.

Anonymous │ 01/29/2007

Wow, the slippers arrived already...less than 24 hours after I ordered them! Thank you! They look great and I hope they shall fit my husband perfectly, but if not, I'll tell you right after Valentine's Day! Thanks for such great customer service!

Gloria B. │ 01/29/2007

You guys rock, First you give free shipping, then you upgrade the free shipping to 2 business days, and then you upgraded the order to 1 business day after I sent the order. What a nice surprise. Thanks,

Adam │ 01/29/2007

You guys (and girls) are the best! I love Zappos! I just ordered these shoes last night and when I received this email just now, I said to myself, "There's no way my shoes could be here already!" Imagine my surprise when I looked out my front door and the box was on my doorstep! Whoo hoo! THANK YOU THANK YOU THANK YOU!

Anonymous │ 01/29/2007

You've done it again! I ordered these shoes yesterday at close to 5pm Arizona time. When I went outside to meet the school bus today at 3pm they had already been delivered. That's less than 24 hours to pick, pack and ship. Astounding. I don't know how you do it but keep up the great work!! Sincerely,

Maria P. │ 01/29/2007

I rarely do this, but THANK YOU! My son wears a size 14 shoe. Our 1-1/2 year old lab loves shoes and ate his latest new Nikes. He could not find any size 14 sneakers locally and we were desperate for a new pair quickly. I found your web site and ordered two pair last night around 7:30pm. When my son arrived home from school today, his shoes were waiting for him. He was so thrilled that he only wants to order from your web site now. He is only 14 and is not done growing yet. I hope you stock size 15 sneakers too! Sincerely,

Nancy S. │ 01/29/2007
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