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Zappos.com Customer Testimonials (10244 total)

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I just have to let you know how pleased I was with my recent purchase through Zappos.com. Purchasing shoes are quite hard to do without trying them on. Your no charge on shipping returns are fantastic. Everything went so smooth. I've already recommended you to two of my friends. I hope to do more purchases with you in the future. I have been searching your handbags lately. Thanks so much.

Pam M. │ 02/05/2007

You are a class business and in today's world, that's saying a lot! I will do business with you again, and again, and again.

Anonymous │ 02/05/2007

Once again you folks have amazed me. I placed my order after 5:00 (PST) on a Friday and it will be at my door by 3:00pm Monday. Thanks Zappos.....You guys rock! Always a pleasure shopping with you.

Dave │ 01/29/2007

I found you by chance on the Internet - I have bought 4 pairs of boots just this week alone - not only was I extremely pleased with them I was very impressed with your service in getting them out fast and without any shipping costs - I will certainly be spreading the word of your FIRST CLASS SERVICE!!! Thank you!!!!!!!

Anonymous │ 01/29/2007

Thank you so much for everything, you have made my life so much easier since shopping at Zappos....Totally Stress Free...Thank you again for just being who YOU ALL ARE !! It takes a lot of team work from start to end and you guys have a great system. Keep up the good work and I will always be a Zappos customer. Just one thing, hopefully soon you guys be delivering orders to Canada. !! That’s where I'm from. Thanks

Christine │ 01/29/2007

I just wanted to take the time to thank you for the excellent customer service you provide. I have been fighting with multiple on line companies that are taking over a month to get me my merchandise and you came through with flying colors. I ordered my shoes at 4pm on a Thursday and they were at my house waiting for me when I got home from work on Friday at no additional charge. It is so wonderful when a company still cares about the clients. So thank you and keep up the good work!

Sarah H. │ 01/29/2007

Thanks so much for your quick service especially over the holidays. You made one little boy very happy!

Daryl │ 01/29/2007

I just received my boots and want to tell you that they are EXACTLY as advertised - and MORE! The boots are exactly what I was looking for and I love them. Thanks for having what I wanted!

Anonymous │ 01/29/2007

Thanks for such great service. My son just ordered these shoes last night and he will have them today. He will be very happy. We are very impressed with your products and shipping. Thanks again for everything...

Kelly K. │ 01/29/2007

I'm a new customer and am absolutely blown away by your service - to say nothing of these SoftWalk shoes. For years I've been wishing that somebody would make nice looking shoes that have built-in cushioning so the shoes actually fit rather than putting in a gel-like thing and then having them too tight. You've certainly won me over! Thanks,

Jennifer M. │ 01/29/2007

I am so glad to have found your site. Waco is very limited in the selection of shoes and I am thrilled to have you as a resource.

Betty │ 01/29/2007

I just wanted to take the time to thank you for expediting my order with faster shipping at no charge to me. I really love your company. I love your customer service and the fact that you pay for shipping both ways. That is a very nice feature and not the norm in your business. Your orders arrive fast and I have had no problems at all. I am so pleased with your level of service. Thank you, again, for all you do to make my purchasing experience a pleasant one.

Laurie R. │ 01/29/2007

Hello, I would like to thank you for shipping my item out so fast and bumping it up to one day shipping! So exciting! I cannot believe how wonderful the customer service is. You guys have a wonderful reputation and I'm happy to say that the hype is really true. I am recommending you to all of my family and friends. Shoes and free shipping=one happy girl! Thanks again.

Angela F. │ 01/29/2007

I just wanted to let you guys know that I got my stuff that I ordered super fast and that I was amazed to see at my house within one day!!! Keep up the good work!! I will definitely be ordering more through your website!! Thank You

Nicole │ 01/29/2007

A little feedback. I love your site. You guys strive for customer satisfaction and you have achieved. I am very pleased with the site. And I have recommended you to many people. Thank you very much. :-) Thanks again.

Regina R. │ 01/29/2007

Thank you Zappos for absolutely exceeding my expectations every time I order! Not only do you have the most extensive shoe selection I have ever seen, your service is amazing. I would rather shop with you guys than go to a store.

Anonymous │ 01/29/2007

Thanks again for 1 day free delivery and having what I want! And believe me, I tell everyone about Zappos. Sincerely,

Lisa H. │ 01/29/2007

Just want to say thanks for the speedy delivery and customer service. I couldn't be more pleased and will definitely shop with Zappos in the future. Thanks,

Lisa B. │ 01/29/2007

I just want someone to know how happy you make your customers. Buying product on line is often risky or frustrating, and often you have to wait forever to receive the merchandise unless you want to pay substantially for shipping. With Zappos, that is NEVER the case. You guys are the only on line shoe store I would buy from, and it's because of your terrific selection, your competitive prices, your excellent return policy, and your expedited shipping practices. Checking my email this morning to find that the shoes I ordered last night will be delivered today just made me want to buy another pair of shoes from you! Thank you,

Cara M. │ 01/29/2007

I recently ordered a pair of shoes, that I saw in a store, which didn't have my size. I found your web site randomly. Not only was I glad to have found them but the shopping experience will keep me as a customer. They arrived in mint condition(carefully wrapped in the box) and delivery was quick. The free shipping was a real and appreciated bonus! Your return policy is equally hassle free! I usually order items on-line as a last resort but in this case I will probably check your site first, when I need shoes. Thank you,

Joanne V. │ 01/29/2007

Dear Zappos Customer Service: I just wanted to tell you how pleased I am with your service. Yesterday at about 3 pm CST I placed an order for a pair of Columbia boots. Not only did I get the usual free shipping, but I was able to take advantage of Columbia's special offer on free express shipping. I kid you not, my boots arrived on my door step about 20 minutes ago, only 22 hours after I ordered them! Due to the recent snow in the Midwest, I've been trying to find a new pair of boots. I shopped at two shoe warehouses in our area, but found a very limited selection. Then I remembered Zappos and checked out the amazing number of boots you have in stock and on sale! (I could kick myself for not looking there first). My boots fit great and were reasonably priced. Add to that the lightening speed by which they were delivered and you have a very satisfied customer! Thank You!

Theresa R. │ 01/29/2007

Just wanted to say a BIG THANK YOU. We could not find Heelys in my son's size in our town. We ordered them from you last night at 7:30. I told him they would be here maybe Wednesday. When we got home from school this afternoon, there they were. You really made a little boy VERY happy. All of his friends have them. Now he can skate with them. Thanks again,

Shirley C. │ 01/29/2007

I was just very thrilled with Zappos. I placed an order yesterday for 2-day shipping and when I checked my email the shoes had been delivered. The shoes were on his front porch waiting for his son, who was just as happy as I was. I will be doing business with this company again, and I just wanted to THANK EVERYONE at Zappos.com. THANK YOU!!!

Douglas │ 01/29/2007

I was impressed with the ease of placing an order for my son's soccer shoes and the price was better than your competitors. It was a very nice added bonus that free 2 day shipping happened to be included on the item I wanted. However, I was completely amazed when the shoes were delivered to my house in Oregon only nineteen hours later!! Fantastic! I'm sure this is not the norm but you systems obviously work very smoothly. Thank you so much. I was really concerned that the shoes would not turn up in time for my son's first game with his new team. Now he even has time to break them in before the game. I shall look for opportunities to buy from you again. Thank you.

Paul D. │ 01/29/2007

Wow. The shoes arrived today. This has been the best buy I have made on the net. Fast shipping and fast customer service. I will definitely buy again from Zappos. Thanks for honoring the lower price.

Anonymous │ 01/29/2007
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