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Zappos.com Customer Testimonials (10244 total)

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I just wanted to thank your company for getting me my shoes in the fastest shipping method I have ever experienced and without having to pay an arm and a leg to get them. I love the fact that you offer next day shipping FREE! You must be the only company on the face of the planet that does anything this fabulous for your customers. Like I said, I am truly amazed at how quickly my order arrived. I ordered my shoes on Thursday and they arrived today---Friday! Thank you for being such a great company to work with and for offering some of the most adorable Moschino shoes I have ever seen. I cannot wait to buy more! Sincerely-

Dana C. │ 02/12/2007

I just had my most remarkable Internet shopping experience in 12 years. I ordered a pair of shoes yesterday evening and they arrived today before lunch. Less than 18 hours had elapsed, and I ordered well after business hours. I don't know how you managed to do it - it's almost as if you knew what I was going to order and had it ready even before I clicked "checkout." As a bonus, the shoes fit perfectly. Simply amazing - keep it up!

Alex │ 02/12/2007

Zappos folks: I just want to say that your system is great, and you are easily the best online store out there for sheer selection, ease of ordering, and absolute ease of returning. Thank you for the free shipping on both my order and my return--it makes online shopping much more do-able; more stores should follow your excellent example! Sincerely,

Lori A. P. │ 02/12/2007

I would like to thank you for being so prompt about our order with you. I didn't see a site that I can do a customer rating, so I am writing to you personally. I was surprisingly shocked on how fast we received our product. I like a business that does what they say. Yes, definitely fast. Thanks Again. I will be shopping with you again.

Anonymous │ 02/12/2007

I would like to let you and your company know that I have received my order in fine fashion. The selection of shoes was much better than other online shoe stores, and the free overnight freight was outstanding. In addition, when I entered my order at around 5:30PM Mountain Standard Time, I never imagined that I would receive my package the very next day! Thank you very much for your excellent service, you have earned my business for life! Sincerely,

Anthony M. W. │ 02/12/2007

I can't believe I just ordered my shoes on February 8th and I received them today, February 9th. I Love them and they are just the right color and style not to mention comfortable. Thanks for all your great work. Pass this on to whomever had a part in seeing my wishes granted. Thanks,

Barbara │ 02/12/2007

I just received the order that I placed yesterday. I ordered four pairs of burgundy/wine colored shoes to match new dress. I am SO pleased! Each and every pair matched the dress PERFECTLY! Now the hardest part will be to decide which pair to wear! Your colors are so true to the images on the screen that it's unbelievable! That seems such a hard thing to do with the Internet these days. Zappos, you are doing an incredible job! Keep up the good work!

Anonymous │ 02/12/2007

You guys are absolutely AMAZING. I've been spoiled by your warp-speed shipping and processing for a few years now, but I didn't think even you could get a pair of shoes (ordered at 9:00 pm nonetheless) to my door the next day - and for FREE! I am in awe, and other online retailers are green with envy. Why you ask, because each time I place an order online and it takes several days to receive it and they reply that it's "standard" shipping time...I happily drop a line or two about how Zappos views the idea of "standard." Your company is anything but "standard," and that is why I will forever be a loyal customer and a happy advertiser! Keep up the unbelievably good work! By the way, the toddler Keens I received couldn't be cuter! Forever yours,

Heather J. │ 02/12/2007

I would like to thank your entire staff for all your help, believe me when I say that you have all my praises. Please if you can forward this to the entire staff, I thank you for all your service. You've made a loyal patron out of me.

Anonymous │ 02/12/2007

I didn't see a place to leave feedback but I have to say this was the best service I have received over the Internet. The shoes were exactly what I wanted, the price was reasonable and they were delivered to my house less than 24 hours after I submitted my order! Thanks for doing things right.

Anonymous │ 02/12/2007

Hello, I have ordered a few pairs of shoes from Zappos in the past and have always been pleased with your service. I was always surprised with how quickly the packages came though I was never in a particular rush to receive them. I'm writing to tell you that I placed an order with another online retailer on the 9th and had to call to request express shipping. However, I was told that it was unavailable and that my package would not arrive by the time I needed it. I asked to cancel the order and customer service said that it probably wouldn't be a problem because it hadn't shipped yet. They informed me that I would receive an e-mail confirming the cancellation, if it hadn't been too far along in the process. Though it hadn't shipped yet, I suppose it was "too far along" because I never received an e-mail. Remembering the prompt service I had gotten in the past, I quickly ordered a different pair of shoes. A few hours later, I got an e-mail saying that they had shipped. Thank you so much for your great service. Sincerely,

Mallory R. │ 02/12/2007

Zappos is a fantastic company with phenomenal customer service. Zappos service is definitely a rarity. I will not buy from any other online shoe store ever again. Thanks for the great job! Sincerely,

Anita G. │ 02/12/2007

Thanks so much for the absolute BEST customer service I have ever encountered!

Anonymous │ 02/12/2007

We were so impressed with your service and your shoe/boot selection. We ordered children's Ugg boots and they arrived two days later. In the past, I have also spoken with an operator who also was very helpful. Great company and will pass along your name to others. Thank you,

Cathy │ 02/05/2007

Thank you for the amazing service. I ordered the Pia pumps, the next day they are there. And the customer service representative was so kind and nice as well. I do appreciate Zappos. Please keep up the same high standards and never change. Sincerely, A. H.

A.H. │ 02/05/2007

You guys Rock! I ordered my shoes at 7PM Monday and they were on my doorstep by 4PM TUESDAY! The shoes were perfect and I didn't even have time to polish my old shoes one last time. You've got a new loyal customer who is telling others! Keep it up, Happy Customer

Greg B. │ 02/05/2007

I just had to write to someone there to tell you how amazed I am by your incredible customer service. Recently I ordered a pair of shoes and received them in less than 48 hours. I order many shoes but also return most of them. I have a difficult time finding shoes that fit due to a small size, breaks, surgeries and continuing foot problems. You make it so easy to return shoes and are so quick to credit my credit card. Your communications are greatly appreciated as well. I recently ordered a pair of shoes from another on-line store and decided out very quickly it wasn't going to happen again. Thank you and never change!

Anonymous │ 02/05/2007

Most times we only take the time to contact companies when we have a problem. I believe in giving equal time when stores get it right. I had to take a moment out to tell you how great you are. I love your website; especially your multi-view. It's about as close as you can get to touching the merchandise when you can't do so. And your service is the best I have ever experienced. I placed my order on Thursday and received it on Friday. Can't ask for better than that. You're on my favorites list forever. Thanks Zappos!

Anonymous │ 02/05/2007

To whom it may concern thank you for your prompt service. I had never ordered items from the Internet for fear of product quality. Today I can say that fear has left, due to the experience that I had with Zappos. The quality of the Heelys are excellent, they look great and have a comfortable fit. Tonight I am anticipating on making another purchase. Thank you.

Anonymous │ 02/05/2007

I absolutely never write letters to companies but I had to communicate back to Zappos and let you know how much I LOVE this company. You guys completely have it together and make purchasing on line so easy. This is how all on line purchasing should be! I'm forever a customer.

Krystal B. │ 02/05/2007

You guys are welcome. I gotta say I think you have the most helpful and courteous staff...I've found some nice shoes with you and I will definitely shop with you again. Thanks for the convenience and the free shipping and handling. I know that you went outta your way for me and this return...having UPS pick up my return because I don't have a car. THANK YOU VERY MUCH...I really appreciate this. Good business...great staff! Sincerely,

Melissa G. │ 02/05/2007

I think I may have fallen in love with your website. I find myself thinking about it when I'm not on it, dreaming about browsing it's endless pages of shoes, glorious, wonderful SHOES! And, just when I think I can't be more amazed by your selection, I realize YOU HAVE PRANA CLOTHES! Oh, Zappos, you're like a Prince on a White Horse. Do you sell glass slippers too?

Elisa W. │ 02/05/2007

Hello, I just wanted to thank-you for such a great experience with Zappos. I had ordered my daughter Ugg boots for Christmas (12/3) from another dealer. Well, to make a long story short. We never got them! I paid in full and got the biggest run around of a lifetime. I ordered from you and got them at my door in a few days. Now I have a daughter who is soo thrilled. Just wanted to give you a positive feedback. In life we hear too many negatives. Me and my now happy daughter Thank-You!

Susan │ 02/05/2007

HELLO THERE!! I'm sure no one is really gonna read this but I'm gonna go for it anyway. I just wanted to say that shopping at Zappos is AMAZING!!! FREE SHIPPING?!?!?!??! WHO DOES THAT?!? I ordered sneakers on a Saturday night and I had them on my feet on Monday. Are you serious?!?! Unbelievable! So I came back for more. I just purchased another pair of sneakers and I can't wait to get them. Zappos is awesome. Thanks. One happy customer,

Shaun W. │ 02/05/2007

I have received all the information I need to return the shoes we bought recently. I would like to take a moment and thank you for being such a wonderful company. From the moment I called your company on last Sat night at midnight until this moment, I have had a completely pleasurable experience. The customer relations are outstanding. The process to purchase and return items is outstanding. I will not hesitate to buy online or over the phone from your store again.

Anonymous │ 02/05/2007
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