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Zappos.com Customer Testimonials (10244 total)

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You people are unbelievable!!! There is nobody and I mean nobody on the net who has the superior service you provide. Thank you so much for everything. I will tell anyone who will listen about you! AND order shoes nowhere else! Sincerely,

Rene T. │ 03/12/2007

I just wanted to pass on how satisfied I am with Zappos.com. I have never, ever, in my life had such ease shopping online. I have purchased several pairs of shoes from Zappos.com. What I love most about Zappos.com is how quickly they process and ship an order. I ordered a pair of shoes yesterday, and I see from their shipment email my shoes will be waiting for me when I get home today! Zappos.com also has an insane selection of shoes, as well as very competitive prices. I have small, flat feet, so it is near impossible to find shoes (heels in particular) that I can wear. I have found Zappos.com gives me plenty of options. Keep up the great work!!!

Anonymous │ 03/12/2007

Wow! It's not often you receive an actual response to an e-mail and can tell that someone actually read the e-mail you e-mail. And, regarding your comment of whether there is anything you can do to improve your service -- you can't improve on perfection. I just wish other internet companies would follow your lead.

Anonymous │ 03/12/2007

LOVE THE SHOES!!!! They are great but even better is the customer service. I have never had such fantastic service as I do from ZAPPOS customer service team!! This is why I keep shopping at ZAPPOS. You are ALL AWESOME! Keep up the terrific service. Thank you again.

Debbie │ 03/12/2007

I recently made my first purchase from your website - I had been looking for a pair of boots for a while and a co-worker told me to try Zappos. I was wearing them today over lunch and the two women I was dining with kept raving about how good they looked. After telling them where I purchased them, I told them about my most recent experience with purchasing a dress through you. Again, I had spent several days looking for a dress and never could find anything at a store that stood out and went onto Zappos and immediately found a Michael Kors dress that I really liked. I was concerned about the fit, as a customer had written a review online stating that the dress ran small. The representative helping me was very kind to offer asking someone who he worked with about the fit. I wanted to wear the dress for an occasion this weekend; therefore I ordered two sizes with the intention of sending one back. The process of doing so has been so easy, and I relayed that to my friends over lunch. One of the women added that she had experienced great customer service with Zappos. You have a wonderful selection of designers that appeal to me, as a 26 year old, and enough selection that one of the women I was dining with, who is in her 50's, also is a frequent buyer of your shoes and clothes. We often tend to complain when we experience less than standard customer service, yet rarely take the time to make positive comments when we experience exceptional service. Therefore I wanted to say thank you for the high quality products you offer, and for the outstanding customer service.

Anonymous │ 03/12/2007

I just wanted to tell you guys what a great job you are doing on this website. I ordered shoes for my daughter on Thursday evening (past the deadline for next day delivery) and they arrived on my doorstep Friday afternoon. I couldn't believe they were shipped so quickly...and for FREE!!! It was the best on line shopping experience I've ever had and I will definitely recommend you to all of my friends. Thanks so much.

Anonymous │ 03/12/2007

I just wanted to tell you that I just received the shoes that I ordered yesterday! I am amazed by the speed of delivery and want to commend you. The shoes are exactly what I was expecting from your website and am pleased with the fit and look of them. Thank you for everything. I will order again in the future.

Ann A. │ 03/12/2007

Dear Zappos.com, I LOVE your website!!! I will go on your site a whole bunch. You Rock,

Allyson C. │ 03/12/2007

Thank you very much! You give such awesome service and respond very quickly to emails. Many other web sites could learn a thing or two from you... :)

Anonymous │ 03/12/2007

Thank you all for making my purchases so easy & a return so easy. Being able to try them on where I'll use the shoe makes so much sense. You are "good guys."

Carol G. │ 03/12/2007

Hi, just wanted to let you know how pleased I am with the service @ Zappos. This is my seventh order in the last couple months and the service and communication has been great. I have and will continue to recommend Zappos to my friends and family. Again thank you for the great service.

Jim D. │ 02/28/2007

I've been ordering merchandise from your company for some time now, and I've always enjoyed the experience. Thank you so much for having a safe, fast and fun company! All the best!

Anonymous │ 02/28/2007

I am smiling! As a 'new-er' customer of Zappos, and the former global head of executive development and Quality training in a company that does business in 100 countries.... I HAVE to tell you that your continuous improvement and customer-centric philosophy is very impressive!! I know it must 'live' at the top of the company, if it really is going to permeate distribution, customer-service, and the back office. And that is a real achievement. Keep up the good work! You have me surfing for sunglasses at the moment!

Anonymous │ 02/28/2007

You're customer service is GREAT. Starting with the ease of placing an order, to the ease of making a return/exchange and the detail to follow the orders from start to doorstep. Thanks for having such good service and such an easy web site.

Anonymous │ 02/28/2007

It is so great to deal with a company like yours (there are very few with the customer service philosophy that you uphold). I have just recently found your website, but have been very happy with it, and have told several of my friends and family. Thank you!!!!!

Susan S. │ 02/28/2007

Thank you for your prompt attention; you have an outstanding customer service. I'm glad I'm buying my boots at Zappos. Cordially,

Armando L. │ 02/28/2007

Thank you so much for the following up on my inquiry regarding Crocs diabetic shoes. I have ordered two pairs of the cloud from Crocs. I am so pleased with your customer service attitude. What a great way to start a rainy Monday. Thanks,

Kathy S. │ 02/28/2007

All I can say is WOW!!! I just purchased a pair of shoes for my daughter. It is the first time I have dealt with your company. Not only were the shoes perfect and well priced, but they were well packaged. Delivery...what can I say...when you say over night, you mean over night. I could not be more pleased with Zappos. Not only do I intend on being a repeat customer, I would recommend you to anyone. Thank you so much for your incredible service.

Mrs. Dee O. │ 02/28/2007

I just wanted to let you guys know that your company is exceptional. Everything, from viewing shoes to returning the ones I don't like, is so easy. I will come back again and again. Thanks a million.

Meg B. │ 02/28/2007

I just wanted to tell you (yet again) that Zappos is the best company I have ever dealt with. I truly mean this : ). I have to be on the go CONSTANTLY which leaves me little or usually NO time to shop. The fact I can shop with Zappos and try on shoes at my leisure is AMAZING and fantastic! Thank you for being the best on line shopping experience out there! !

Julie S. │ 02/28/2007

Great job! Your shipping was really quick as promised with great communication on your end. Not every on line store is so on the ball so I feel it is important to recognize a job done right. It was a pleasure doing business with you and my husband loved his shoes.

Monicque F. │ 02/28/2007

I ordered my shoes on line on Friday evening, PDT, and they are on my feet Monday afternoon! And today, Monday, is a national holiday. Your service, combined with FedEx, is stellar in every regard. Thank you for doing a great job!

James H. │ 02/28/2007

I just received my order and once again I was fully satisfied. Thanks for such the quick delivery and variety my kids love em'...

Anonymous │ 02/28/2007

I ordered from your website for the 1st time this past Saturday. My boots arrived today, Monday a lot sooner than I expected!!! WOW! I am very very impressed! The boots are great, they fit fine, look good and feel nice. They're so nice that my partner had to have a pair for himself, so I ordered another pair for him. THANK YOU. I emailed your website to some of my friends, hopefully you'll get some additional business. Thank you, keep up the good work. Cheers, Chicago, IL

Tom F. │ 02/28/2007

Hello! I have referred several residents and management types to Zappos. I live at Presbyterian Village, a retirement center that I refer to as The Old Folks Ranch. I get many envious inquiries about the variety of New Balance shoes that I wear. So far my referrals only complain about NB being too pricey. In 2001 I was told to wear diabetic shoes and was duly and carefully fitted with them at a special store in Leawood, KS. I did not do well with those "gems" even though Medicare helps pay for them. The young man at the store who makes all sorts of custom orthotic inserts, etc., immediately recommended a specific NB walking shoe (now with the number 926, I believe). He fitted these with inserts specifically to my needs. I pay out of my own pocket for these and feel it well worthwhile as the "diabetic" shoes only brought me misery. As for your prices and selections ... I find them satisfactory as I treasure comfortable, well fitting shoes and have even added two styles of NB slip-ons for occasions other than regular walking. NB should use me in a commercial! One of the best things is next day, or something similar thereto, shipping and easy return if ever necessary. I'm hoping to shop with you for a long time. Also, I'll continue to recommend shoes and service available through Zappos.

Patsy C. │ 02/28/2007
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