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Zappos.com Customer Testimonials (10244 total)

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I just wanted to say I was floored when I saw my Zappos box on my doorstep today. I just placed the order last night around 9:15!! We love your store and range of shoes to pick from. Thanks for doing such a great job!

Anonymous │ 03/26/2007

Throughout my experience of being a customer of yours, you guys have been nothing short of AWESOME. I have been and will continue to use your services for all my product needs that you carry. I will also highly recommend you to all of my friends, family and acquaintances that are in the market for shoes. Your company has the best customer service and speedy delivery I have ever experienced from an Internet site. Keep up the good work you have earned a customer for life. Thank You,

Dino M. │ 03/26/2007

Unbelievable, my order was placed on line at 11:30 PM last evening and the shoes were in the Florida Keys 13 hours later. Thanks!

John S. │ 03/26/2007

YOU have to be the greatest! I ordered the Heelys last night (Wednesday) and they arrived today. They are so pretty and my Grandson is delighted. Thanks!!

Joyce T. │ 03/26/2007

Just bought a pair of Crocs for a gift and I love mine also. Shipping was terrific and the box so nice to give the gift in. Zappos is a super great shopping place!

Anonymous │ 03/26/2007

I just wanted to commend you on your website and the ease of your on-line ordering process. I have been an on-line shopper since 1996 and have never ordered from a company as professional and straight-forward as Zappos. Even though my order wasn't successful, you provided me the ease of ordering with free overnight shipping as well as a simple and free-of-charge RETURN. I will definitely pass the word along to others about your company and will shop through your on-line catalog FIRST in the future. THANKS for providing a simple and uncomplicated website to do my shopping.

Anonymous │ 03/26/2007

Wow! Kudos to all of you for making my two recent experiences with your company such a pleasure. First of all the shoes I wanted were in stock and delivered the next day. You must have a world class order fulfillment system. When I received my shoes they were too small and it was very easy to use the return process and print out a return label all at no cost to me. After this I placed an order for a larger size in black and they were not in stock, however your web site offered me some other colors that were in stock so I immediately placed a new order around 8 PM EDT last night. Imagine my surprise when I discovered they are already out for delivery on a UPS truck this morning. Keep up the GREAT work as you earned my loyalty.

Tom M. │ 03/26/2007

Dear Zappos: You are truly amazing. I ordered a handbag LATE (10 pm central time) last night and you were offering free next day shipping. I was shocked to see it on my doorstep TODAY! How did you do that? I love the bag and am a VERY SATISFIED customer. Thank you for your excellent customer service. Best regards,

Ana R. B. │ 03/26/2007

Thank you for your great customer service and the free overnight shipping! I have certainly been telling people about you and will be visiting your website often. I'd love to see some Brighton belts included in the future! Have a great day! Best Regards,

Wendy │ 03/26/2007

Last summer my girlfriend and I saw Crocs for the first time and laughed and commented on how funny they were and how we would never wear something like that. Later that summer we went to Maine on a kayaking trip and a friend of ours, a retired college professor was wearing a pair and commented on how comfortable they were and how he would never wear anything else. We also met others with the same attitude so we decided to try them ourselves. We were both giggling like a couple of kids when we put these on and went for a walk, how comfortable!! How wonderful and also, we ordered them at six p.m. and had them before lunch the next day. Incredible!!!! Keep up the good work Zappos, this is what customer service has been missing all these years, you should also sell your customer satisfaction business plan, lots of companies could learn a thing or two from you. Thanks ever so much.

Anonymous │ 03/26/2007

This is my first order from Zappos, and I know it will not be my last! I just received my order! Less than 24 hours after ordering my beautiful Clarks sandals, they arrived in perfect condition and I love them!! They look great and are a perfect fit. Thank you so very, very much for such beautiful shoes and such wonderful efficiency! Best regards,

Judy C. │ 03/26/2007

God I love you guys at Zappos! I didn't think that I would get my order until Monday. I just tracked the package and it is already at my house delivered. Thank you so much! Now I cannot wait to get home! Woo Hoo! Zappos Rocks :-)

Anonymous │ 03/26/2007

You have won me over!!! I recently purchased a pair of Earth shoes. Within months, the whole sole ripped across the bottom. I called back just to see if anything could be done and, WOW to my amazement they offered to exchange my shoes. The order was made at 8pm and the shoes arrived the next day. That is SERVICE!!! Thanks to everyone at Zappos!!!!

Anonymous │ 03/26/2007

I just wanted to let you know how pleased I am to be in business with you. Everything I have received has been great and I really have been pleased. Thank You!!!!! To everyone that works at Zappos you guys are hard workers and wonderful. Thank you again!

Anonymous │ 03/26/2007

Thank you for the great product and service! I've used online companies before, but I must say the experience you provide is seamless and the product was beyond expectation. Furthermore, the selection is vast and available. I just wanted to submit feedback and let you know you're doing a great job and customers notice.

Anonymous │ 03/26/2007

WOW! I can't believe I placed my order after 7pm last night and my new shoes arrived this morning... and no charge for overnight shipping. WOW! I have told all my colleagues at work how FABULOUS Zappos.com is. Many thanks for your dedication to service!

Anonymous │ 03/26/2007

If only every company could provide service like Zappos. You would never hear anyone say it's hard to find good help again. But one must rise above the rest. Seriously, my shoes were on my doorstep within 12 hours of the order...AMAZING! Keep up the great work and I'll keep telling everyone I know about Zappos! Thank you for what you do!!!

Anonymous │ 03/26/2007

Greetings, I have used your service twice. Both times I received outstanding service...These service reps were well taught in the lost art of customer service. They were patient and courteous, and somehow still managed to laugh at my jokes. Thank you and them from me.

Blair R. M. │ 03/26/2007

I just wanted to drop you an email "pat on the back." I've lost count of how many pairs of shoes/boots I've ordered but out of those (probably 10 or more) I have had to return only 2 pairs. One was exchanged for a smaller size; the other will be for a refund. (My incredibly fat feet look awful in the style; it has nothing to do with the quality of the shoes or service). I wore boy’s shoes growing up and have been unable to find true d-width shoes that didn't look like orthopedics and then I found you! I've actually had to purchase a new wardrobe since I'm no longer limited in what I wear by my shoes. I LOVE ZAPPOS!

Anonymous │ 03/26/2007

You guys are great! I do not even know how to behave when a business/store provides such wonderful service as does Zappos. We have become so accustomed not to being treated well by sales agents and stores that we have come to accept it. Thank you for changing things in America.

Anonymous │ 03/26/2007

Last week I ordered my son sneakers after 7:00 p.m. and received them before 3:00 p.m. the following day! YOU PEOPLE ARE AMAZING!

Beth M. │ 03/21/2007

You and your company ROCK!!!! I am a dentist and I have a large practice and a really big mouth. You can count on me to spread the word about what a great experience shopping with you guys has been. Look for lots more business from me and as many patients as I can tell. Keep up the outstanding work.

Dr. Kelli S. │ 03/21/2007

I do all my shopping for everything on line. Zappos is the most fabulous website I have ever used. I love it!!!

Ann N. │ 03/21/2007

Wow, that's great....what great service...wish all sites were as efficient as yours...thanks so much.

Mary F. │ 03/21/2007

I just read your note on relying on customers to spread the news of Zappos. I own a convenience store and am always on the go. Have written Zappos.com down on a sticky note so many times I cannot count since finding your store. Hope people are taking a look. I did buy two pairs of Ryka Versa Mary Jane's from Onlineshoes.com. (You did not have these colors) Order was placed the 6th and only 1 pair has shipped and I do not have yet. This is not that bad, but I have become accustomed to your service and it seems like forever. Yours is the only one I have used until this past order. Your service is the best. Thank you so much. Jefferson, IA

Sheila S. │ 03/21/2007
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