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Zappos.com Customer Testimonials (10244 total)

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I would love to write a testimonial about your amazing service. I tried on a pair of Saucony sneakers in my daughter-in-law's house; came home; placed the order, and wore them the next day!!!! How do you do it? I was so amazed at your service. The shoes are wonderful and I am going to order more... I am even going to get one for my daughter in law as a thank-you for telling me about these shoes.

Linda H. │ 04/17/2007

I ordered a pair of shoes at 10 p.m. last night. When I got to work this morning they were sitting at my desk. I got my order in under 12 hours -- that is simply amazing. I have always been impressed with Zappos but to have my order arrive while I was sleeping. Wow!

Robin C. │ 04/17/2007

I wanted to make sure that I contacted you to deliver a compliment. I have been buying both children’s' and women’s' shoes from Zappos for quite some time and have been nothing but completely satisfied. The free overnight shipping is not only convenient for me, but it demonstrates the high level of customer service and satisfaction Zappos provides. I have referred many people to Zappos and I would not even consider shopping at any other Internet site for shoes. Keep up the good work! Thanks for making shoe shopping so pleasurable!

Beth D. │ 04/14/2007

It seems we are always quick to let others know when we have a bad experience with a business. I want to share with you the excellent experience I have had with Zappos.com. I ordered a pr of shoes from them online at 7:30 p.m. on Tues. I had the shoes at my door at 12:30 p.m. Wed.!! They advertise overnight shipping but I assume that is supposed to be a 24 hr. period. I wouldn't expect to always get shoes that quick but they are always fast. Their web site is easy to navigate and they have 1000's of shoes in even hard to find sizes in reasonable prices. The best part is the offer free shipping BOTH ways! It is a win win situation. Next time you need shoes check them out if you don't already shop there!!

Colette M. │ 04/14/2007

Finding your website has been nothing short of life changing for me! I have very wide feet, and I also have nerve damage in both feet. I work in a professional office. Until now, I've been wearing Birkenstocks to work with very long skirts. Out of the 8 pairs of shoes I ordered last week - I'm keeping three. Now I can actually wear some of my shorter and more professional looking skirts and dresses without being self conscious about my shoes.

Christine S. │ 04/14/2007

Thank you for such excellent service! My order arrived today and is exactly what I wanted - no returns from here! I look forward to ordering from you again sometime. Best wishes -

Jean S. │ 04/14/2007

I just ordered shoes from you and was absolutely beyond satisfied with your service. Free overnight (even on returns free) is the best customer service a website can offer. I will definitely be a future customer. It's nice to have a good thing to say about a company!!!! Thanks,

Annie M. │ 04/13/2007

Thank you so much for getting my children's shoes to me so quickly. I think I received them less than 24 hours from when I ordered them. I can tell that your company focuses on customer service and takes pride in pleasing its customers. Your employees are knowledgeable and friendly, and make ordering so simple. If more companies were like yours, the world would be a better place. I appreciate all of your hard work, and will continue to recommend Zappos to all of my friends.

Jean D. │ 04/13/2007

Thank you Zappos! It was great doing business with you. I have never used you before. I was very impressed. I ordered a pair if Clarks shoes they arrived the next day. FANTASTIC!!!! Would use you again in a heartbeat!!!!! Well done. Great Service!!!!

Caren C. │ 04/13/2007

OK! Here are some of my thoughts. I have purchased many shoes from Zappos and have always had wonderful service. I think your company has a great attitude (I was in the service business for 25 years) and will continue to grow because of it. You offer good products at good prices and no one can beat your service. Add in employees who care and you have a real winner! You can quote me if you want. Yakima, WA

Frank R. │ 04/12/2007

Just wanted to let you know that you are probably one of the best online shopping sites ever!!!!!!! Items are received the next day and your return policy is the best. I will continue to order from you. Having been in retail/customer service positions for many years you stand for everything that excellent customer service and shopping should be!!!!!!!! Keep doing what you're doing!!!!!!! Fairlawn Ohio

Julie D. │ 04/12/2007

I received my order today and this is my first time ordering from Zappos. My friends and family have ordered from Zappos many times and always brag about their wonderful experience. I have 2 boys and unfortunately there are not a lot of "cool" and yet comfortable shoes for boys out there. Whenever my husband and I go to Europe, I make sure to buy shoes for my boys. Well, it would be costly to go out of the country just to buy shoes for them. So, I tried out Zappos and your selection is FABULOUS. I have to stop myself before I go bankrupt. Thank you for the wonderful service in taking care of my issues when I received my order. Your customer service is OUTSTANDING that I ordered more shoes when I received my first order. Like what I said, stop me please. ZAPPOS IS ADDICTING!!!

Pamela D. │ 04/12/2007

The shoes I ordered came quicker than anticipated. What a lovely surprise! If I had known it would be this easy, I would have ordered from Zappos a long time ago. Thank you.

Ann R. │ 04/12/2007

I just received my multi-colored red sandals and they are perfect. They fit my foot extremely well. I ordered from Zappos several times and have not been disappointed. I especially like the free overnight shipping and free return, if necessary. Please keep up the good work. It is a pleasure ordering from Zappos.

Anita B. │ 04/12/2007

Hi Zappos, Wow you guy's are great! I order one day and the shoes are here the next. I return my order back to you on Tuesday and you notify me of my credit on Thursday. I am very impressed with your level of commitment to customer service. I will definitely keep purchasing through you guys. Best,

Leonicia │ 04/12/2007

Thank you for the speedy delivery. It was a really nice surprise. I WILL tell others about your service, this is my second order and am very pleased and I will order again. Thanks again,

Joanne S. │ 04/12/2007

Wow! I ordered my shoes on Tuesday and they arrived yesterday. And they fit! And they are gorgeous! I am so impressed with your company, I'm telling all of my friends. You are now my shoe store. Thank you!

Mikelle C. │ 04/12/2007

Zappos takes my breath away! It has not been 24 hours since I emailed my shoe order, and here they are. The shoes fit perfectly and are exactly as they were described, in accurate detail, on your website. You people really Get It when it comes to customer service. You also spell out who and what you are in a straightforward manner. Thank you. I look forward to visiting Centipede City soon again.

Sheila E. │ 04/12/2007

I have just opened the shoes that I ordered at this time yesterday!! They are fabulous!! :) I am so pleased to finally find shoes for wide feet that really fit AND are available in pretty, sexy styles. I can not tell you how excited I am. Not only are they beautiful and they fit but I got them in less than 24 hours with no shipping! I can tell you, you have a customer for life. I wish I had seen the magazine ad sooner. THANK YOU, THANK YOU!!!

Diane H. │ 04/12/2007

I just wanted to say thank you so much for the great customer service that you provided. I had been trying to think of something to get my husband when we had our baby. Of course, 2 days before I was scheduled to be induced I thought of what I wanted. I called and ordered 2 pairs of red Chuck Taylors, one for my husband and one for my baby. My husband is a lifetime wearer of Chucks so this was very special to him. I received the shoes the day I had the baby and was able to give my husband his gift. I was able to write a note about how our baby would someday follow in his footsteps...it was very special. He loved it! I am so appreciative of how your staff treated me. They were so kind and helpful. I attached a picture of my husband and my baby in their shoes but it wasn't able to come through. I will continue to order from you knowing the great service I'll receive. Thanks again for making the birth of our first baby even more special!!!

Heather M. │ 04/11/2007

Can I call you Frank? You know, it's not enough to follow a prescribed policy of customer service, which actually is simple common sense. Amazingly, in my experience as a retailer and consumer, a majority fall woefully short. Do you know why? Simple empowerment of staff to not simply go "above and beyond" (that's common sense policy) but to tear up the policies and procedures manual and go for RIDICULOUS AND ABSURD customer service! ie: Like my current experience here with this order. I simply ordered the wrong size shoe, I notified you, you shipped out the correct merchandise on the same day, without having actually processed my original return first, which was already in transit,... of course, so I my feet could be happy, sooner!....AND THEN? YOU INCLUDE OVERNIGHT SHIPPING AND PRE-PAID RETURN LABELS? STOP! TOO MUCH LOVE! THE HUMANITY! WHERE DOES IT END?! Thank you for a great experience. Zappos has become dinner conversation amongst my friends and family. Best, Louis H.

Anonymous │ 04/11/2007

I just had to let you know that my order came in sooner than I thought. I am so impressed with your customer service; you make me feel as if I am a star or celebrity!! The free shipping out to Hawaii is just great, unbelievable. My husband is very happy with his new boots. Now I know where to shop for all my footwear needs. Thank you!! Zappos is it!! Any place else is just a waste of time and money.

Mahalo L. │ 04/11/2007

I just wanted to tell whom ever is in charge, "I LOVE ZAPPOS!" I don't go to a shoe store anymore because Zappos has: 1) best overall variety of inventory, 2) most sizes available in a style, 3) most colors available in a style, 4)outstanding prices, and 5) consistently best customer service of any on-line vendor!!! I have a return rate of 50% or more because you never know how something is going to fit. My daughter and I both have problem feet, have had surgery, and good fitting shoes are hard to find. Thank Goodness for Zappos. I tell all my friends to stay away from the mall and just type: www.zappos.com. THANK YOU!!!

Anonymous │ 04/11/2007

You guys rock! I can't believe how quickly my shoes arrived. I placed the order on Wednesday afternoon and the shoes were on my front porch when I returned home from work on Thursday! I will definitely spread the word about your wonderful products and service! Thanks so much...

Vickie H. │ 04/11/2007

Thank you- I think you guys are awesome and should win an award in customer service- you would really deserve it...- and I'm not just being polite- I am a Consumer Advocate for the last 25 years and my compliments are not handed out without merit. I look forward to shopping for more shoes on your site= as you can never have too many...thanks again.

Stacey C. │ 04/11/2007
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