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Zappos.com Customer Testimonials (10244 total)

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I received the flowers sent by Zappos. To say I was speechless is an understatement. I was actually taking my best friend to her Chemo therapy when my husband called and told me I received flowers. He told me they were from Zappos. He read me the card. I told him they must have been delivered to the wrong person as the only Zappos I knew was the online shoe store. After I hung up I remembered the e-mail I sent to Zappos advising of my mother's illness. I was blown away that a company would do such a kind and caring thing. I can't thank you enough for treating me as if you knew me personally. I was impressed with your service before the flowers but now you have a lifelong customer in me. I will order all my shoes from you and continue to tell my friends of this extraordinary customer service. I'll be returning my original shoes and look forward to using my store credit. I thank you from the bottom of my heart for such a kind gesture.

Janet M. │ 01/28/2012

I just wanted to say that Zappos has the best customer service I have ever seen. I ordered a pair of shoes last night and they are arriving today, less than 24 hours after I placed that order. I don't know how you accomplish it, but that's just amazing. With other internet companies it typically takes a week or so to receive the merchandise. And with free shipping and free returns, Zappos is making all other web shopping experiences pale in comparison! Keep it up.

Rhonda S. │ 01/28/2012

You guys/girls are AMAZING! I placed two orders yesterday after cutoff time. I knew it was after cutoff so I wasn't expecting to receive my order until Thursday. Both orders actually showed up TODAY! How'd you do that??? Give yourselves a pat on the back from me; a very happy customer. Great service (as usual!) Keep up the great work!

Michelle B. │ 01/28/2012

Dear Zappos team: I succeeded in accessing and changing my password, now I can navigate and can place more orders with you. I really appreciate your hard work, the teamwork and everything you do to keep customers satisfied. I encourage you to keep doing things as you do, because that's what makes a company bigger. Thank you very much for your understanding and for your support this time and every other time to come!

Jorge L. │ 01/28/2012

I just wanted to thank Zappos and their wonderful customer service department for helping to settle my issue with a shoe that I purchased a month ago. The representative was helpful and easy to work with. My issue was handled fast and with ease. Something I am not used to dealing with from customer service departments. It is nice to know some businesses still operate with that courtesy. I am a customer for life.

Tamika B. │ 01/28/2012

I just wanted to thank Zappos and their wonderful customer service department for helping to settle my issue with a shoe that I purchased a month ago. The representative was helpful and easy to work with. My issue was handled fast and with ease. Something I am not used to dealing with from customer service departments. It is nice to know some businesses still operate with that courtesy. I am a customer for life.

Tamika B. │ 01/28/2012

Zappos was so helpful in getting my order quickly and when I had to return the item for another style they were amazing. I had one of the best experiences shopping online ever. The customer support was superb and of course the quality and quick delivery of the boots were amazing. Made the holiday shopping a breeze!

Robin Evanston, IL │ 01/26/2012

I placed an order last night for some running shoes. I received an email this morning with my UPS tracking information which informed me that my shoes would be delivered by the end of today... Hello, AWESOME! Even though I am now receiving some spam emails because of the hacking of Zappos, I can't avoid you guys because of how awesome the service is. I literally cannot believe I will have my shoes in less than 24 hours from the time I ordered them. I received free 2 day shipping which would place them in my hands even sooner! THANKS SO MUCH FOR BEING SO AWESOME!

Amanda V. │ 01/21/2012

Zappos Team, I wanted to let you all know that I know this past week has been brutal, but I believe you are the best site for ordering merchandise and that the next site is a far off second. I am a loyal customer and always will be. You stick by your friends during their hard times. Hang in there.

Catie P. │ 01/21/2012

On Tuesday morning I sent an e-mail to Zappos regarding a defective pair of boots that I had purchased a year ago... imagine my surprise when I returned home from work the very next day to find a box containing a new pair of boots! Your attention to customer service is remarkable, particularly in this age where most businesses and salespeople don't even know what the words mean. You guys are AWESOME and deserve all of the positive recognition and kudos that you receive! Thank you for your assistance with this matter, it is truly appreciated.

Jennifer A. │ 01/21/2012

You guys rock! Your action with this email and course of action is the best I've ever had in a situation like this. I'm an IT pro who has used the web for online purchases, etc . for much longer than your average user (since mid 90's). My kudos to you. I will use Zappos more based upon your actions. Thank you.

John G. │ 01/20/2012

Hi Folks, Hope you aren't suffering too much due to this glitch, if you need a warm fuzzy, know that the my family in Burlingame still loves you. Years ago one of your star reps gave me a big credit when some boots I was returning got stolen out of my car. Naturally the kind gesture made me a life time customer, but I want you to know my kids (now 6 and 9) tell EVERYONE that story. The theft was a big deal to them and I can't tell you how happy I am that it had a happy ending. Every time they tell someone their mommy is a LIFE TIME VIP shopper I wish I could video tape it and send it your way. 8-) I told them about your hack job and my oldest said, "How could someone possibly do that to Zappos? They are the nicest place out there!" We feel for you. And will keep shopping! Best,

Susan │ 01/19/2012

I just wanted to let you know that I think this lawsuit filed against you is ridiculous. Unless it is found that Zappos made an egregious error, you have my full support. Service has always been terrific and I am in awe of your CEO's commitment to fun, transparency and employee empowerment. You deserve high praise more often than you do. And I don't feel this way about any other business that is not an independently-owned, local shop where I've met the owners. Keep up the good work! This is a place you should be proud of. Of course, I hope Zappos learns from this experience and strengthens its security system to further protect customer information, but I absolutely do not think you deserve to be sued. As someone who is almost always on the side of consumer advocacy, know that that's saying a lot.

Emily │ 01/19/2012

Hi friends at Zappos, Thanks for your support, even when I deployed to Iraq in May of 2008, Zappos took care of me. Your service has been consistently outstanding the whole while. I understand that we're now experiencing attacks from hackers. Too bad we can't hunt them down and just vaporize them, ay? Anyway, I received your warning. I have since canceled that credit card of record and changed my password. Thank you again. You're ACES!

Eric │ 01/18/2012

First of all, I want to tell you that I heard about hackers getting into your system on the news this afternoon and I am so happy that you all went public with this and I took your suggestion about resetting password. I also went ahead and notified my credit card company and they put a block on my card and are reissuing a new number. The funny thing is you guys were the first company I ever set up an account with for online shopping because I had been leary of having my identity stolen (as my sister-in-law did), I know that everyone says it's safe, yada, yada, yada, but I didn't feel comfortable doing it. But I did and I am glad because I love you guys! The fact that you made that announcement shows that you put us, the customers, first instead of trying to keep it hush hush for fear of panic. Nowadays this can happen whether you order online or swipe your card in a store (you've heard those stories about people getting your number), anyway you did the right and responsible thing by alerting us and I will set up another account shortly.

Diane M. │ 01/17/2012

My father's caregiver broke down while placing an order two days after my father passed away. She apologized and explained what had just recently happened to my dad. The representative who took her order was kind enough to send a flower arrangement to my parent's address with a card offering condolences. That was absolutely not expected and more appreciated than you will ever know. I work in a very popular restaurant in Palm Springs, CA and have repeated this story to my guests many times over. Thank you for putting your customers first. I, and many I know, will be long time customers of Zappos.

Jeffrey Y. │ 01/16/2012

My father's caregiver broke down while placing an order two days after my father passed away. She apologized and explained what had just recently happened to my dad. The representative who took her order was kind enough to send a flower arrangement to my parent's address with a card offering condolences. That was absolutely not expected and more appreciated than you will ever know. I work in a very popular restaurant in Palm Springs, CA and have repeated this story to my guests many times over. Thank you for putting your customers first. I, and many I know, will be long time customers oh Zappos.

Jeffrey Y. │ 01/16/2012

Hey Guys, I wanted to point out an example of extremely good customer service by the quirky little (well, not so little but it feels little) company known as Zappos.com. I bought my wife a new watch in February 2011 for a birthday present. Recently, it started slipping behind and wasn't keeping the correct time anymore. We tried a new battery but that didn't help. So, I had the idea to ask Zappos if they could do anything for me. I thought they'd tell me to talk to the manufacturer or just tell me there was nothing they could do. Instead, they fully refunded the purchase price! By doing that and taking my word, they reinforced that their priority is keeping me happy. That in turn has bought them 100% loyalty from me and Verona. Let's all keep this in mind when we make decisions about how to keep our clients happy. Ultimately, what we want are people that are loyal to us and come back time and time again.

Ricardo R. │ 01/16/2012

Zappos has the absolute best customer service of any place online or offline. You guys consistently deliver great service and I really appreciate it. THANKS!

Margaret M. │ 01/16/2012

I just wanted to take a minute to say how awesome Zappos is. My son wears a size "wide" shoe, and it's hard to find shoes that fit in stores. You guys always carry a wide variety (no pun intended) of styles at reasonable prices. Best of all, on every order I've placed you consistently exceed my expectations with super quick shipping!! Even when I opt for Standard Shipping, my order usually arrives in 1-2 days. Awesome! Thank you for being great. :)

Christina B. │ 01/16/2012

I wanted to get to a higher up to tell you that you have got the most fantastic customer service people. I don’t trust going online and doing my order that way, I’d rather talk to a person. And, the representative that I spoke with is a fantastic person! She took time and went over everything with me. I’ve called Zappos and they have never ever been nasty with me. Your company is absolutely fantastic! I will always be a customer as long as I’m treated right. Zappos is just fantastic to deal with. You hire the people that really care. That representative absolutely really cares about my feelings. I started buying stuff like shoes and now I’m starting to buy clothing. I’m not usually comfortable buying online, I don’t trust it right away. I tell everyone about Zappos! People that do well, I just want to make sure they get recognized and make sure that they are given a little extra. People don’t recognize this service often. They don’t always get the recognition. Word of mouth gets out. I wanted to take the time to let you know that this person and all the people who have helped me are great!

Cathy B. │ 01/16/2012

I wanted to get to a higher up to tell you that you have got the most fantastic customer service people. I don’t trust going online and doing my order that way, I’d rather talk to a person. And, the representative that I spoke with is a fantastic person! She took time and went over everything with me. I’ve called Zappos and they have never ever been nasty with me. Your company is absolutely fantastic! I will always be a customer as long as I’m treated right. Zappos is just fantastic to deal with. You hire the people that really care. That representative absolutely really cares about my feelings. I started buying stuff like shoes and now I’m starting to buy clothing. I’m not usually comfortable buying online, I don’t trust it right away. I tell everyone about Zappos! People that do well, I just want to make sure they get recognized and make sure that they are given a little extra. People don’t recognize this service often. They don’t always get the recognition. Word of mouth gets out. I wanted to take the time to let you know that this person and all the people who have helped me are great!

Cathy B. │ 01/16/2012

No contact necessary. Just need to say thank you to all at Zappos for the best service I've experienced online!! Orders, returns are top notched, very easy and fast. Thank you very much, other sites could take lessons from Zappos. Your service is very much appreciated.

Anonymous │ 01/16/2012

Like millions of others, I was so sorry to hear about the hack attack today. I immediately changed my password; thanks for the email suggesting we do that. The reason I’m emailing is because I've been a Zappos customer forever... I think you're great and I STILL think you're great. I guess I just figured everyone is all crazy about this hack attack, and I just wanted you guys to know that you still have a lot of good customers that will still be shopping Zappos every chance they get. :-)))

Jeanette R. │ 01/16/2012

I am dumbstruck! This is by far THE BEST customer service I have EVER received from a retailer, online, brick and mortar or otherwise! I cannot believe that you have already shipped my replacement shoes before I was able to print a return label for the ones I am returning. My sister has been talking about Zappos for years and I finally purchased some boots for myself last year. I then purchased another pair for my significant other and now I am purchasing yet another pair for myself. I have never had to return anything, so I had no idea of the extent you’d go to in order to assure customer service. I shop online ALL of the time for all types of things, and this is the best service I have ever received. You have me as a customer for life and I will tell everyone I know to shop Zappos because they don’t just talk about it, they are about it! Thank you, I am smiling really big right now! A customer for Life,

Dana D. W. │ 01/16/2012
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