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Zappos.com Customer Testimonials (10244 total)

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I cannot believe your fantastic customer service. I ordered the wrong size and within no more than 24 hours I had a new pair of shoes at my doorstep. No charges for shipping. I mailed the incorrect pair back today. When I told the lady at UPS my story she stated, "Everyone says the same thing."

Joan G. │ 02/17/2013

Thank you! What a pleasure to do business with a company that is singularly focused on attention to detail, and customer loyalty. I will never buy a pair of shoes from a store again.

Michael B. │ 02/17/2013

Ever since I started using Zappos about three years ago, I have never been more satisfied with an online company. I have never experienced a single problem with you guys, and I would like to thank you for that. Your services are unlike anyone else’s (in a good way!) Every time I order something, it comes at the latest two days later, but usually the next day! And every time I use the website, it is always so fast and easy. When I return something (which you make it so easy to do with the prepaid label) I receive a confirmation of delivery email from you almost immediately afterwards. I guess what I'm trying to say is that Zappos is by far the best company to order from, with an easy-to-use website and outstanding customer service. I will definitely be recommending Zappos to everyone I know. Keep up the good work! :)

Alison S. │ 02/17/2013

You people never cease to amaze me. You are helpful, knowledgeable, and happy in your jobs. You all sound young in years but mature in all other ways. I find it such a pleasure to conduct business with you. May God continue to bless you in all your endeavors!

Delores W. │ 02/11/2013

I am in a business communications course, Multicultural management, and recently learned in-depth about Zappos. I have been wowed over your company! Thank you to all for all you guys do, from Tony Hsieh to all people involved in making Zappos great!!

Colleen R. │ 02/11/2013

I want to thank everyone that was involved with finally getting the purchase resolved and getting me the right shoes. Awesome job, Zappos team.

John C. │ 02/04/2013

Thank you for being a great, reliable company like you have proven to me! I am amazed by the great customer service you provide. I recently had major issues with not receiving my order off a different website, which just truly makes me appreciate how wonderful of a system you have running there. Thank you so much for the great help.

Ben W. │ 02/04/2013

I writing to thank you guys for the outstanding service you provide. I ordered two items from Zappos recently, and not only did it come packaged with care, but the speed with which it came was unparalleled. Thank you for providing such excellent service.

Aliza L. │ 02/04/2013

I just ordered a pair of Heelys for my nephew as a last minute birthday gift on Tuesday night, and they arrived on Thursday during his birthday celebration. I didn't pay for any additional shipping and that is a crazy turnaround time. Y’all have made a loyal customer out of me as this was AMAZING service.

Anonymous │ 02/04/2013

I just wanted to let you all know how easy and wonderful it is to work with you guys. When I need to return or exchange an item, the CS reps are always so cheerful and up-beat; they do everything they can to help me out. It is one of the many reasons I continue to shop at Zappos.com because I know if something doesn't work, I can return it hassle free, without the worry or the runaround. Thanks, Zappos, for being such a great company. Keep up the good work.

Katie V. │ 02/04/2013

WOW you were right about WARP SPEED! My order was shipped on 1/28/13 and I received it today, Wed 1/30/13. I ordered a pair of Columbia W Whirlibird III Gloves, just in time to try them out with our temperatures in the teens the next two days. I really thought I wouldn't get them until the earliest Fri 2/1/13, or early next week. (I live in Illinois). The gloves fit great! I can't wait to try them out as I have crossing guard duty @ two schools the rest of this week. Thank you all for such WARP SPEED service. I will definitely be shopping with ZAPPOS again and again! Also will let family and friends know about ZAPPOS! XOXO

Jean D. │ 02/04/2013

I was in the US NAVY for five years and stationed in Japan. While I was there I was always able to count on zappos.com. When all else failed Zappos was there. No kidding, During the Tsunami in Japan (2011) I needed some beauty and hygiene products (since we were isolated on the boat due to the radiation scare) and while all my other packages didn't get there till late, my Zappos product arrived and saved the day. When you are out in the middle of the ocean for months on end, it sucks! But when you can count on somebody or even a site like Zappos to get you what you need and then some, it turns your day around. Receiving Zappos packages were always the highlight of my deployments. It made such a difference in my day that I bragged about it to all my fellow sailors, and soon everyone that worked in my shop was shopping on zappos.com. I just wanted to say thank you for the remarkable and outstanding services that the Zappos team provides. You guys deserve a medal of some sort. ;) I am forever grateful and forever loyal to zappos.com.

Nai S. │ 01/22/2013

Oh, WOW!! From the moment I opened your website, to right now, confirming order on the same day, all I can say is WOW! Like real people, instead of a machine! Thank you :)

Joni B. │ 01/22/2013

Just a quick note of thanks. In a word, Zappos is unbelievable and here's why: 1. Zappos inventory is incredible. 2. Zappos prices are excellent. 3. Zappos customer service is extremely responsive and helpful. 4. Zappos delivery is faster than the speed of light. 5. Zappos return policy is amazing and unmatched. Thank you for being my trusted "go-to" site!

Kathy R. │ 01/22/2013

I just wanted Zappos to know how thankful I was that they keep all of my recent orders online so I could look back and see what I ordered and when. I was so upset I lost my Ray-Bans that I ordered through Zappos and was afraid I wouldn't find the same exact pair that I loved so much. I can't tell you how happy I was when I found my old order and was able to order the same exact Ray-Bans I misplaced! Awesome!

Emily S. │ 01/22/2013

I figure most people write to complain . . . but I am going to write to say thank you. It is rare to find a company today that flat out shocks you with exceptional customer service. I had a defective pair of boots you guys took back and did not make me wait till they arrived at your warehouse before applying the credit. You immediately asked if you could replace with a different pair. I paid the difference and you shipped them out Next-Day air. My new boots are perfect. And I love how well you took care of me. Additionally, I have had another order where I was only expecting Second-Day air shipping service (which is amazing in and of itself over Ground service), but you sent them out Next-Day air. What a surprise. Thank you so much. You guys are the best, and everyone I have dealt with from your customer service side has been an absolute pleasure to work with. Thank you so very much!!!!!!

Tracey W. │ 01/14/2013

I just wanted to take a few minutes to let you know that the Zappos Customer Service team is absolutely WONDERFUL! I have spoken to two reps within the last week and both have been above and beyond what I could have expected!! Most times we hear about all the negativity and I wanted to share something so positive your group should be very proud of! Keep up the good work!!!

Julie M. │ 01/14/2013

I had to write and tell you how absolutely blown away I am by Zappos service. I ordered a pair of boots yesterday and they are on the UPS truck for delivery today. Your service amazes me every time I order from you, and you can rest assured I spread the word about your company to all my friends and family. Again, thanks so much for caring about the customer . . . a rare attribute of today's companies.

Anonymous │ 01/14/2013

I believe in celebrating a job well-done . . . and your company meets that criterion each and every time I use it. I love the selection, the quality, the values you show, your shipping policy, on and on and on and on. Zappos.com is THE perfect example of what is right in America.

Noel S. │ 01/14/2013

Yes. I love Zappos! Zappos amazes me! The shoe selection and SERVICE keep me looking and ordering. Once I was ordering for myself; now, I'm ordering for my grandsons, too! My friends and coworkers know, without asking, where I buy my shoes. Thank you, Zappos!

Pat │ 01/14/2013

I was happy to provide EXCELLENT ratings and feedback to you on the survey I received. The order I placed was received quickly, and as stated. It was for my 13 year old granddaughter. Unfortunately, she didn't like the article (did I mention she is 13 years old??). Gave the receipt to my daughter, she called Zappos, and arranged a return, buy a new article and arranged how to handle the credit card charges and credits. She raved about the ease and pleasure it was dealing with Zappos. I have ordered before from you and replied to her that I did remember the excellent service. So, if Zappos can provide such wonderful service and care to their customers, why can't other businesses? Thank you for being a great company.

Anonymous │ 01/14/2013

Just to show your customer service is working . . . You did not have the shoe I wanted. A few other places did. But I found a shoe you did have in my size and even though it was not my first choice I ordered from Zappos. You have earned my trust.

William B. │ 01/14/2013

Your customer service rep. just helped me with a return. She was great. I've shopped with Zappos several times and have always been pleased. Your customer service is exceptional! Thanks

Jean C. │ 01/07/2013

I just wanted to extend a very hearty thanks to the Zappos customer service team. Recently, I sent back several pairs of shoes, one of which disappointed me on the quality (and which I wasn't sure if you would refund). Well, not only did you refund each purchase, but your customer associates went absolutely above and beyond. Apparently I'd accidentally mailed a box of Pfaltzgraff tea plates back to your company with my returned shoes. Someone from your company cared enough to send them back to me free of charge this week, with each plate very carefully wrapped with tissue paper to cushion the journey. I was blown away. Thanks very much for your excellent service. I hope you'll find and reward whoever made the extra effort to return my tea plates—they deserve it!

Melissa M. │ 01/07/2013

Thank you so much for the quick delivery of my new running shoes. I was just sitting here watching a James Bond movie and said to my husband, "I wonder when my shoes will ship?" Not two minutes later the UPS man beeped outside! And delivered my shoes! Wow! Thanks!

Elisabeth A. │ 01/07/2013
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