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Zappos.com Customer Testimonials (10244 total)

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Well, this review isn't for the pants, as I received a completely different pair in the mail. I wish I had received these lucy leggings instead of the NEW BALANCE wide leg crops I received instead. First, they were supposed to arrive last Friday (overnight shipping).. yet, my zappos package didn't arrive until today (Tuesday).. and to top it all off, I open the box and see completely different pants! Unbelievable! Not to mention, the last time I ordered the Lucy convertible yoga pants from Zappos, they came with a huge hole in them. Zappos service has gone completely downhill and I will likely never shop from them ever again. Huge disappointment, as Zappos used to have great service, but no longer.

Anonymous │ 01/29/2014

I have not seen anything like this in any review,nor any testimonial. I ordered a 1 1/2 wide and when I opened the box they had sent a 4 1/2 xtra wide. The warehouse person made a mistake, but now I have a problem, and I am not too happy. I am very worried and nervous about this. I am going to try and return them. This is my 17th pair of shoes I have gotten my grandchildren in not even a year's time. I have been very happy always before. When this is corrected, I will send another happy review.

Anonymous │ 01/29/2014

Let me start out by saying that I've always been very pleased with Zappos but this low review is totally about Zappos and not about Ray Ban. When I received the order and opened the box I was shocked. The sunglasses looked as though I had found them in a trash dumpster. They were obvious;y used. They were scratched and stretched. They appeared to have been worn by someone for a substantial period of time. And someone with an abnormally large head at that. They did not come with any warranty information or normal paperwork that new glasses come with. Zappos has sent me replacements but come on Zappos. What were you thinking sending these worn out glasses as new?

Robert │ 01/27/2014

I ordered this item for a trip and based on all of the information about shipping I was quite sure I'd get the delivery Saturday, 2 days after I ordered, in time for my trip. But I can't say what I think about the item because it hasn't shipped yet and will not arrive in time for my trip. Usually I have such a good experience but this time it was really not good.

Holly │ 01/27/2014

I found them to be very hospitable while I was on the phone with an agent, her name was Jacqualine. She was very helpful and very knowledgeable on all the procedures necessary to complete my order.

Kathleen S. │ 01/27/2014

I just wanted to thank you for returning my husband’s wedding band that had slip off when he was packing up our return to you! We looked for hours when he discovered it was lost! Our wedding was nothing short of a miracle as we are both over 60 and have lost loved ones. To have his ring back is so special as it is engraved with our initials and was very special to us! You must have very honest employees working for you. And it's amazing they even saw it! Thank you so much. I'm not sure if this appreciation will ever get back to the person responsible for the kindness and the honesty of the return, but I certainly hope so. We love Zappos, even more so now. Thank you, thank you, thank you!

Verna B. │ 01/25/2014

I just wanted to let you know that I’ve called you quite a few times over the past few months, and you have the best freaking customer service out there. Your employees are always the most polite, friendly, and nice people I’ve ever spoken to. They never rush you and always try to fix your problem if you have one, and they do it without any attitude whatsoever. I honestly would recommend this site to anyone.

Brandi W. │ 01/25/2014

I have been a customer for a couple of years now and wanted to take the time to give you feedback on your service. I have been absolutely delighted with your products, the ease of navigating your site, and most importantly the ease of both receiving and returning items. I use your company specifically for the products that you carry because I can return what I do not wish very easily. The speed in which your products arrive is also another reason that I shop frequently. Even your positive messages on a return or status of an order are nice to see and portray your company as being both positive and customer centered. Many of the women in my office value your company for the reasons I have stated. Word of mouth is how I learned of your site. I just wanted to take the time to say thank you.

Rhonda H. │ 01/25/2014

My zappos experience was great. The lady I spoke with was so friendly and personable. She was helpful and explained how easy it was to return a package. My experience could not have been better.

Lynda E. │ 01/25/2014

Today I became a first-time Zappos customer, and I want to say thank you for generously upgrading my shipping to Next Day. Also, the customer service rep I spoke with today was friendly and professional and made it very easy to place my order. So far I'm very happy with my experience shopping at Zappos!

Deborah V. │ 01/25/2014

I took a tour of Zappos in Las Vegas, NV, yesterday. It was great. We were from Cora Coleman Senior Center and I was very impressed with all of the staff. Great place, and I just wanted to say thanks to Tony for the tour and Zappos in Vegas. Thank you.

Jo Ann B. │ 01/21/2014

These young women are fantastic. I love their enthusiasm. Please tell them they are doing a superb job. The videos along with customer reviews are extremely helpful.

Susan M. │ 01/21/2014

Just a note of thanks for your timely and professional communication process regarding my recent transaction. As a long-time multi-transaction customer you continue to demonstrate why your company is so successful. You've delighted me time and again, and I continue to promote your company to my friends and business associates. I enjoy the relationship.

John C. │ 01/21/2014

I want to let all know that I LOVE ZAPPOS! You say what you mean, and you mean what you say. You have the BEST customer service policy and personnel of any company that I have ever dealt with (being a septuagenarian, who has had a bazillion purchase interchanges over the years as a career woman, a mother, and a retiree). You are, by far, the best! Congratulations to a you for the quality of your products, and an intelligent, informed, considerate, and always helpful staff.

Rosemary G. │ 01/21/2014

I want to thank the Zappos team for expediting my return. I will forever be a loyal customer. I love everything that I order from you. I do a little dance every time the UPS driver delivers my orders (you should see me dance; it's funny because I have both knees, both hips, and one shoulder replacement, hence my e-mail address: Bionic Dionne) so dancing is a riot! So I want to thank you guys at Zappos for everything, and I will be ordering a bunch of things soon. I'm moving to a new apartment so tell the warehouse crew to eat their Wheaties!

Dionne Lee F. │ 01/21/2014

I do not know just how to write a review ... but I want to thank the staff for always being kind and helpful. ... Every time I have an order or ask a question I have been answered with kindness and respect. ... That is greatly appreciated. ... Keep up the good work.

Charmaine L. │ 01/21/2014

I would like to extend a huge THANK YOU to Zappos for being so diligent in the safety of your customer's information and so caring when you suspected that my credit card had been fraudulently used. Thank you for calling me and double checking to see if I had placed orders in large amounts on two consecutive days, which I had not done. Because of Zappos’ fabulous security, I avoided any more charges to my credit card by whoever had stolen my information. I am so thoroughly impressed with your professionalism. Thank you again so much! Another really great reason to do business with Zappos!!!

Nancy G. │ 01/21/2014

Just wanted to let you know that I love Zappos! My shoes arrived SO FAST and are so adorable. Your site is easy to use and the one time when I had to return something it was no problem; I got my refund fast (unlike other sites). Great job, and I will definitely be returning and recommending my friends to shop your site.

Heather N. │ 01/21/2014

I have never written a testimonial, but I will make an exception for Zappos. My order was easy to place and delivered quickly and accurately. When I realized that the shoes that I'd ordered weren't the right size, I panicked at the prospect of exchanging them. Thanks to Zappos, though, my panic was unfounded. I have NEVER exchanged an item SO EASILY. Thank you, thank you, thank you!

Francesca R. │ 01/13/2014

I look forward to buying your product for myself and my friends in the coming years. Please note that everyone I've come in contact with at your company gave excellent service, was courteous, and human. I give your company an A+ and or a 5-star rating. And I am pretty picky! Again, thank you for being truly customer service oriented. I appreciate it like you don't know! It is rare these days to find a company such as yours. Best of luck and don't change a thing (well, maybe make it easier to write a review), because if it ain't broken, don't fix it!

John B. │ 01/13/2014

I wanted to send a note complimenting your efficient and fast shipping. I am beyond impressed and my expectations were completed exceeded. I placed an order for shoes mid-morning on 1/9/14 and they arrived to my home on 1/10/14 by 11:30 am. I used the free shipping method so I expected them to arrive the following week. Wow, this was truly a pleasant surprise! Thank you and I will definitely be ordering again.

Chioma E. │ 01/13/2014

NEVER have I seen such service!! Like I said earlier: I will do all of my next Christmas shopping with Zappos! Other companies that I attempted to shop with have let me down ... But Zappos has been awesome!! I am sold on y’all and will spread the word!!

Mindy C. │ 01/04/2014

With people always complaining, I give everyone at Zappos an "atta boy! I'm happy to take the time to say thank you, because you made the holidays over here for us. I ordered my wife a stand mixer on Saturday and got it on Monday and was able to have it wrapped in time, and she loved it! Thank you guys! You all deserve a pat on the back!

Mark │ 01/04/2014

Thx for mentioning my 10th anniversary with you. I have many pairs of lovely shoes thanks to your lovely business. For me, you were the 1st on-line shoe store that made sense. Love you all. Thanks

Jeanette E M. from Deer Park, CA │ 12/23/2013

I don't know if this is the contact for compliments, but I want to say hats off to you, Zappos! I am amazed and delighted with the service I received from your staff during your busiest and most hectic time of the year. I ordered a pair of Keen winter slip-ons to wear to WA state where I will be flying to tomorrow from MA (to see son and wife--just returned from Afghanistan). When I received them on Tuesday they were too small. I chatted with a representative who said that they would get the right size out to me before the weekend for no extra charge! They were on my back porch by Thursday afternoon, and I am so grateful. The person I chatted with through live-chat was friendly, courteous, enthusiastic and so helpful! Many thanks and peace to all of you at this blessed Christmas season.

Patricia B. │ 12/23/2013
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