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Zappos.com Customer Testimonials (10244 total)

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Just wanted to say I really appreciate the friendliness and easiness concerning all parts of my transaction.

Deidre C. │ 06/14/2014

Your customer service is excellent!!!! Not to mention I have already received my even exchange for my Timberlands within two days of original return. I will be a frequent customer for these reasons: 1. Promptness?2. Your kindness of e-mails I receive 3. Over and above customer service.?Please forward my letter of appreciation to corporate. I will not shop anywhere else for my particular work-required needs at O'Hare. I will be happy to inform all my coworkers as well. Keep up the outstanding teamwork!

Brooke J. │ 06/14/2014

Just a quick thank you for your amazing customer service. A special thank you goes out to Shayna L. who knew I was taking care of back to back terminally ill parents for years and sent me a lovely bouquet of sunflowers to brighten my day . . . made me cry it was so nice. You are the best!!!

Jeanne B. │ 06/14/2014

Zappos, I just want to tell you how awesome your service is! From the (too) easy order process, to the returns/exchanges, to the phone customer service line, you have exceeded my expectations of an online retailer, and that's not easy to do! I worked in retail for 15 years at one of the US's largest retailers, and so I take shopping very seriously! All of my orders have either been received on or before their estimated arrival date. The few times I needed to make a return (online) or exchange (over the phone) have been not only easy to do, but welcome. You don't make me feel like a bad person for returning something that I didn't end up liking (which some other stores do). The one time I was shipped an incorrect color, your customer service department was so apologetic and offered me an account credit for compensation. Amazing! As someone who just moved from a huge city to a small Midwestern town, I can tell you that I will absolutely be doing more online shopping and making Zappos my regular source.

Jill S. │ 06/14/2014

First off, I love your site. You guys have taken the hassle out of online shopping, period. Great brands, styles, fits, everything. I must sound like a Zappos ad. I like the videos you post so that people can see what the items will look like on them. VERY HELPFUL.

David B. │ 06/09/2014

It's a beautiful day in Binghamton!! I got notification of refund, thank you. But more importantly, I want to thank Zappos for being Zapppos! I have really hard to fit feet and can buy nothing locally. Binghamton is too small of a city to have a variety of shoes in wides. Zappos is tremendous because it brings the store to me!!! I can try on a lot of shoes, and trust me, I usually try 8-10 pairs before I find one pair that fits and return the ones that don't fit—big pause—for free!! Holy cow! Saves me gas and running around to the one or two places that might carry wide shoes. So, thanks for being part of the Zappos team.

Anne G. │ 06/09/2014

OK, so do you guys realize that you are spoiling me? In a world where bad customer service is the norm and NO customer service is a common occurrence, Zappos actually sends me a $15 credit toward a future order because one of the five pairs of shoes I ordered isn't really available. I knew full well that I was only going to keep one pair when I ordered all those. But, rather than guess on sizes and send something back and wait for another pair to arrive, I order multiples at once. Yes, I would have liked to have tried on that unavailable pair, but to be perfectly honest, right now I couldn't even describe those shoes! I am taking advantage of you—do you realize that? Yes, you might charge a dollar or two more than I might find the same shoes somewhere else (but not always), I'm really only paying that extra for the shoes I keep instead of paying shipping both ways everywhere else. And now you reward me for that? I tell everyone who will listen how wonderful you are. And, your selection can't be beat anywhere else. Keep up the great work. Thanks for spoiling me. No one else does! In fact, you are making it harder on all other retailers (probably your plan all along).

Diane J. │ 05/27/2014

Thank you! You guys are truly fabulous! You should also teach classes for ALL other online retailers and teach them how EASY it is to make a customer happy! Gotta go now ... Need to go shop at your site!

Deborah R. │ 05/27/2014

How often do you hear good news about your work and/or service? Well that's exactly what I want to share right now. As a VIP with Zappos, I really appreciate the quick, accurate, reliable service that is provided once I have placed an order. I have told countless friends and family that if you want quick, reliable service Zappos is the place to place your order. If I can share one thing, please stop shipping in those boxes that have your name plastered all over it!!!! You are putting my ordering business all on FRONT STREET with those boxes! Everything else is ALL GOOD. Thanks!

Julie G. │ 05/27/2014

My daughter loves these Chucks! The original shipment had two left shoes, but as soon as we contacted Zappos! , a new pair was delivered the next day. The staff was courteous, efficient and even quite witty! Awesome, awesome customer service; we are customers for life!

Anonymous from Grapevine, TX │ 05/23/2014

So I would never respond to an automatic e-mail. I am well-educated--an attorney--and am not the weepy sentimental type, and I don't even know if this response will go anywhere. But I had to tell you that your "anniversary" e-mail this morning brought back some great memories. The first time I used Zappos, if I remember correctly, was when my dad was visiting and he and my mother needed new shoes. He had health problems and it took us a couple of tries to get the right size. You sent the replacements before we even sent back the original shoes. And I remember that he called to thank you, and him talking to one of your reps and they were laughing like old friends. But he did think you were a bit crazy for the free shipping and sending more than one pair at once. We have since lost my dad, and I miss him very much. Thanks for the memories, as Bob Hope would say! Have a great day.

Wanda B. from Callaway, MD │ 05/19/2014

Just wanted to say THANKS for being such a great company. I seriously LOVE Zappos. Great product selection, amazing service, the nicest, most helpful customer support. You guys are the best!!!!!!!!

Joe G. from Austin, TX │ 05/19/2014

Just wanted to say thank you!!!!! Zappos is nothing but TOP NOTCH in my book. All my orders in the future will go through Zappos, because your customer service/service is over the top with excellence. I've told everyone I know in the Ironman sport my experience with Zappos and recommended all of them to you. Not only did you take care of me with the shoes and my issues, Zappos went a step futher and sent me a card signed from several people on staff wishing me luck in my Ironman adventure this year. THAT'S EXCELLENCE! Wish I had a Zappos tri kit, I swear I would wear it to promote you guys. Please share this with all your staff, they are amazing!

John B. from DICKSON, TN │ 05/19/2014

I just wanted to let you know that my daughters and I love Zappo's. Your merchandise is of the highest quality and the service you provide is excellent. You outshine every other online company and it is a pleasure doing business with you.

Lainee K. from Millwood, NY │ 05/19/2014

So I would never respond to an automatic e-mail. I am a well educated—an attorney—and am not the weepy sentimental type, and I don't even know if this response will go anywhere. But I had to tell you that your "anniversary" e-mail this morning brought back some great memories. The first time I used Zappos, if I remember correctly, was when my dad was visiting, and he and my mother needed new shoes. He had health problems and it took us a couple of tries to get the right size. You sent the replacements before we even sent back the original shoes. And I remember that he called to thank you, and him talking to one of your reps and they were laughing like old friends. But he did think you were a bit crazy for the free shipping and sending more than one pair at once. We have since lost my dad, and I miss him very much. Thanks for the memories, as Bob Hope would say! Have a great day.

Wanda B. │ 05/19/2014

I just wanted to thank you for existing!!! Besides having a bunch of kids that always need shoes, I have been having a big problem with my left leg, hip, knee, and foot. Your site and return policy allows me to search out the very best shoes and try them on in the comfort of my own home. I would NEVER be able to find the variety and quality of the shoes you have in an entire CITY and would be in pain the whole time trying! SO, thank you for being here and for being so understanding when I send things back; I appreciate it more than you will ever know!!!

Pamela A. │ 05/12/2014

I want to describe an incredible, yes—incredible, customer service experience I just had the pleasure of receiving from Zappos. I hope you pass this along to anyone and everyone, because I just can't really believe it. I purchased a pair of shoes for my daughter for her birthday, which we celebrated on Easter. I also gave her a birthday card with a $50 Visa gift card. She packed everything up and went home and did not find the gift card—she suspected it had gotten mixed in with all my granddaughter's Easter goodies and was "lost" in her bedroom somewhere. The shoes didn't fit so she returned them for another shoe. Yesterday I received an envelope from Zappos—in it was the birthday card AND the Visa gift card—with a note saying "we found this along with your return!!" Again—wow. I wish the note was signed so you could thank the individual personally—instead, please be proud of your entire returns center. I've been smiling all day, and I will tell you that I've shared the story with at least 20 people so far—so I hope I can repay you by sending new customers your way!

Kathryn D. │ 05/12/2014

As a side story, I was traveling this past week after having received the shoes I exchanged today. I have become a huge Skechers GoWalk fan and have a couple pairs already. When I was waiting on my flight last week, I noticed a lady nearby who had on a pair of the Skechers GoWalk shoes, so I struck up a conversation with her about them, about their comfort, and also that I’d just ordered another pair in another color. We chatted about them and how much we each liked them, further commenting about having multiple pairs in other colors. I asked her where she got hers. She said, Zappos. It doesn’t get any easier to order shoes than with Zappos. Thought you’d like to know how insanely popular you are (but I’d bet you already knew that). [Open-mouthed smile]

JoDelle B. │ 05/12/2014

I just needed to pass on some much deserved praise. Zappos and its customer service CANNOT be outdone, no way, not possible. I printed a shipping label for an exchange last night around 7 p.m. Central and had the new item at my door by noon. It's amazing; I don't you how you do it, but that fact that you do will keep me coming back as well as recommending you to anyone who will listen. Please, never change Zappos. Forever and always yours. :)

Brandy │ 05/12/2014

You have the most efficient customer service that I have experienced. I will definitely purchase from you in the future.

Carol B. │ 05/12/2014

You have the most efficient customer service that I have experienced. I will definitely purchase from you in the future.

Carol B. │ 05/12/2014

You guys rock! I love, love, love doing business with Zappos for the great service, great products, and awesome email messages. Thank you.

Shannyn M. │ 05/05/2014

The reason I will only shop at Zappos is because of your cleverness, and total genuineness and FUN that you give your customers. If I were 30 years younger, I'd be standing outside your entryway begging for a job. Such a fun place for you ALL to work! (I'm jealous, good jealous, I mean!) Keep up the positivity; there is so much lacking in this unfunny world ... what a pleasure to have someone give a little giggle when not anticipated.

Mary Jo N. │ 05/05/2014

I am a customer care manager in Fresno, CA, and I just wanted to say that ZAPPOS is my favorite place to shop. I used to only shop at Amazon, and I'm sorry but you guys top them!! I have ordered a ton of shoes, etc. since I opened up my account and any issues or concerns are handled quickly and to my satisfaction, so I just wanted to say “Thank You” for taking good care of me, and I’m sure others!!

Rhonda D. │ 05/05/2014

My order showed up on time, and I am totally impressed with my first Zappos purchase. Free shipping, two-day delivery, wide selection. Sign me up!

Bruce V. │ 05/05/2014
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