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Zappos.com Customer Testimonials (10244 total)

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I would like to thank Zappos for their continuous ability to deliver my needs in a positive way. I have never been disappointed with the ease in which I can find the product I want. Being updated when an item becomes available has helped me ensure that I receive the product I want. Thank you for you quick delivery and free returns. These features allow me as a consumer to be able to shop online and know that if the size is wrong and I need to reorder an item I can in a timely manner. Thank you for being a reliable company that I will continue to purchase from in the future.

Jenna │ 02/23/2016

Thank you! It is always a pleasure to deal with you. Your customer service is extraordinary; why I am a repeat customer!

Wendy │ 02/23/2016

I would like to thank all those coffee crazed Zapponians and Zapponian Mermaids and whatever other awesome catch phrases you all wanted to use. I was frustrated very much with the lack of response from Frye to address the manufacturing defects in the particular pair of boots I ordered. Although my warranty had past expired, the shoes had only been worn several times outdoors due to a rough break in period. Zappos is amazingly awesome!!!! I do the majority of my shopping online and will now make Zappos my primary online shopping company. I have primarily used Zappos for shoes but will expand my shopping. Zappos customer support = amazing!!! Kudos to all those who provided assistance on this issue. Happy New Year! : ?

David │ 02/23/2016

Way to go Zappos! Even though I had no "unwanted" gifts to return to you to donate to charity, I just wanted to take a moment to say "thanks, for proving, yet again, why Zappos is my favorite place to shop!" Thank you for helping out those in need! Happy New Year!

Sonja │ 02/23/2016

I called Zappos to do the "gift exchange for Zappos coupon" that I heard about on the local news. Even though I placed my call at 8:01 and left my number for the promised "call back in 10 minutes", I was told (at 8:46) that I was too late. When I explained my experience to the Zappos! representative, Dominique, she was very understanding and offered to give me a $50.00 gift certificate toward a purchase...even though I told her I was not a Zappos account holder.Her kindness and personal solution reflected the Zappos philosophy I had only read about. Her niceness has motivated me to become a member and consider Zappos as one of my "go-to sites" when ordering merchandise. Thank you, Dominique...Zappos is lucky to have you as an employee and I was lucky to receive her good service.

Elizabeth │ 02/23/2016

I love you guys! Seriously! What you've done for me, especially my last order (which was nothing short of a miracle!) You all, and I mean all, do your best to make me feel as if I'm the only person in the world that needs you and your help...and you succeed...every single time! So a huge thank you. If you can, please forward this to Managers, or Supervisors...I would love to talk to someone and tell them what you've done for me and how I truly...truly feel that you are the best in the business.

Janice │ 02/23/2016

Your service is exceptional in every way.

Elaine │ 02/23/2016

You guys are the most efficient and prompt service in the industry; many kudos to Zappos!!! Thank you so much!

Cheryl │ 02/23/2016

You guys are the best. I worked with Helen on a first time price match. Your customer service is second to none. You're always my first stop when shoe shopping!

Anthony │ 02/23/2016

I have always had a great and pleasant experience chatting with your employees. They are funny and I have never met an unhappy employee. How do they stay so happy all the time? But, they are always professional and ready to give you the help you need!!! I am always happy to deal with you all. I looked everywhere for navy blue patent leather flats, well no one had wide. So I immediately turned to. ZAPPOS for the help I needed. First I spoke with Kelli, who would guess we used to live so close to each other and both had surgery that the cold and rain makes you want to scream. Then I spoke with someone else who was just as nice, she had surgery too. So we all had something in common pain and swelling. Well I'm stuck here in Pittsburgh Pa in the cold and rain, while you guy's bask in the sun. Ah, that's why you’re happy. Then I received a surprise gift, well talk about shock. You’ve got a great group of employees. Thank you all so much for being such a great team!! !

Barbara │ 02/23/2016

Zappos’ customer service is fabulous.

Christine │ 02/23/2016

I just want to let you know that your customer service is outstanding. I accidentally ordered the wrong size shoes for my wife. I was bummed they were the wrong size and they were to be her Christmas gift (the only gift I could afford). I really wanted to see her have something nice when we went to see the family. I did the return thinking they would be here after the holiday but they weren't. They got here xmas eve night. I guess fed ex was on overdrive just like the elves... Just wanted to say thanks to the elves for that xmas miracle ;) My wife loves them.

Daniel │ 02/23/2016

I have to take a moment to say - what incredible customer service. The day I processed the return, I immediately ordered the correct size of the UGG (it was a Christmas gift). I was blown away - I did this about 5:30pm on December 23 - the new order of UGGs was received on 12/24 - in time for Christmas! I could NOT believe it - you saved me! So very, very, very impressed. I have always had a great relationship with Zappos - I told everyone at work about the great customer service and expedition of my new order. I love you guys!

Jacqueline │ 02/23/2016

I just wanted to thank you for your great service. Your free shipping back and forth takes the pressure off of shopping for shoes. It took 4 tries to find the right tall boot this season and the same last year when shopping for a comfortable shoe boot for work. I am forever a loyal customer!

Geri │ 02/23/2016

Thanks for the email telling me that my return had been received and my money put back on my card. Great customer service. I had already re-ordered a larger sized UGG boots for my great-niece. She looks completely adorable in them. They arrived so fast! I love me some Zappos. As I said in the subject line.....You rock! Thanks for making the whole process a wonderful experience. Thanks for everything.

Sharon │ 02/23/2016

Just wanted to tell you that I love Zappos.... Great service, easy access, wonderful products. I never worry because I know you'll always come through, thank you for your commitment to excellence. (Cute sense of humor as well)

Sue │ 02/23/2016

I just wanted to take a moment to express my gratitude for Zappos' customer service. This is my first time ordering from your company and based on this experience, and compared to experience with certain other big companies, I will definitely be shopping with Zappos again and again. Thanks for the ease and grace with which you handled my defective order.

Lauren │ 02/23/2016

I just wanted to send a quick message to say thanks for the great customer service! I sent in a pretty odd request, and I appreciate that Zappos went out of the way to try to get me these boots in the right size. However, it looks like the boots simply don't work for my feet in any size. Just wanted to send a message to resolve this issue and explain why I was returning the boot. Thanks again!

Angela │ 02/23/2016

Thank you Zappos - Love your company. Cute email about thru the woods to grandma's house :)

Katheen │ 02/23/2016

Thank you for such great customer service and positive experience! My daughter in law loves her new boots.

Lynette │ 02/23/2016

Good grief! You all continue to provide the best customer service in the business! Thanks so much. I also love the Harry Potter series. Lev Grossman’s “The Magicians” series is pretty good too. Thanks so much, and have a great week!

Benjamin │ 02/23/2016

Thank you!!! It was very refreshing to have my return so simplified! I'm very impressed with your customer service and you can be assured that Zappos will always be my first stop when shoe shopping online! And I will sing your praises to everyone I know!!!

Connie │ 02/23/2016

Just wanted to say thank you for being a retailer who gets it done right, not only the first time, but every time! Dealing with some knuckle heads from another company, when I see my order from you guys pop up as shipped, which was like less than 10 hours ago! I've heard you guys run things differently at zappos. Whatever you're doing, it results in awesome on the customer’s side of it!

Cary │ 02/23/2016

I ordered snow boots yesterday afternoon for my daughter since we are supposed to get 2 feet of snow in the Washington DC area. The boots arrived by noon today and she loves them! You are amazing! A big huge thank you to all of you!

Alice │ 02/23/2016

Unfortunately, we have never met. I've never purchased anything from Zappos, but that is the exact reason why I am writing today. I plan on it. Because of your Customer Service. I've been doing CS for over 10 years. I've had many jobs where I was learning and growing within the industry. I've done worked in Collections, for a foster care licensing agency and most recently have been working in a manufacturing environment retailing to the public. I thought that my CS skills were good enough, always stayed polite to customers on the phone, grammatically proper when writing on LifeChat and responded to emails promptly. I feel like we can relate to each other because of the industry. Well, I first heard of Zappos three years ago when my boss told us about a CSR of yours whom stayed on the phone for their entire shift, helping this old woman. Hmm, that could have been my elderly Grandma--- I started to think about it. That CSR taught me patience, wow. A ton of patience, stop- slow down, listen, relate and gain respect of my customer... I try to hold myself to your standards which are stories that I've only heard of. The simple act of kindness that are used as examples are relateable and so impactful. You have gained a supporter and I owe my own little professional success to your influential stories. So, with that-- keep me coming, you all are my mentors... I hope you have a wonderful day.

Kristi │ 02/23/2016
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