Zappos.com Customer Testimonials (10244 total)
She just wanted to say thank you for our service it is outstanding. She really appreciates us and loves our website
I am always amazed at how easy it is to shop your website & how easy exchanges are. Your vibe & customer service is top notch & not experienced anywhere else. Even your greeting about the joke of the day as I was on hold made me smile. You've got it "GOING ON"...it must be a great place to work. Thank you for the continued wonderful service. Putting a shout out on facebook. Love working with your company.
Wanted to give us props for everyone here being so kind and for our joke of the day. She is impressed by our kindness and the amazing personalities of those here. She appreciates us.
I would just like to say that your service was wonderful! My order arrived yesterday. I will surely shop with you again.
You folks are awesome - I love that I can order one day and have delivery the next - what fabulous service!
I LOVE, LOVE, LOVE that you are doing this! I have shared it all over Facebook in the many groups I belong to of parents of children with disabilities. I do have one product idea for you, the only article of clothing that is harder to put on than a pair of shoes: a bra. If you could design bras of all sizes (for adults) that are easy to put on and take off, like a sports bra but less heavily constructed and not as over-engineered. No tags, no wires, no clips, no fuss. You would make my daughter's life a whole lot easier. In the meantime, thank you for doing this!! You rock!
Wow thank you so much! You have taken customer service to a new level! I should have realized that I wasn't credited but I missed it. You are the best!
Very happy with fast friendly service that is downright magical. Really make day having that next business day delivery. Better than Disney, Everyone can learn something else.
Hi Zappos, I just wanted to give you guys a huge shout out for awesome customer service. Every time I have to deal with customer service from an online order that did NOT come from Zappos, I find myself saying "Wow. That customer service was awful. They should be more like Zappos!". You guys consistently provide excellent customer service and it makes all the difference when deciding where I want to shop! Thank you!
I read the article on Zappos Adaptive - thank you! Our daughter has Rett syndrome and there is a constant battle to find shoes that fit over her AFO's and sometimes even pants that fit over them. We have been buying shoes for her on Zappos for a long time because of the over night delivery, selection available, and ease of return. I only have one suggestion - Tsukihoshi kids shoes fit great over AFO's so hopefully they can be added to that page! Thank you for creating such a wonderful section for so many people who need a little extra help. Much appreciation,
wow! thanks :) I have to compliment you and zappos. You are making shopping for myself and my kids so much easier. I really can't tell you how much I appreciate the next day receiving, easy returns, amazing exchanges... and fantastic selection. Just really want to say thank you!
Awesome! Thank you very much!
Thanks so much! I appreciate the prompt and personalized customer service! Would def recommend Zappos to anyone :)
Thank you for writing a super inspiring and good book (Delivering Happinesss). As a customer service manager in a Danish e-commerce company, who views customer satisfaction as the most important factor, it is uplifting to see that other companies share the same values and focus when it comes to doing business. The book has given me a lot of confirmation in that we are working in the right direction and given me a lot of confidence to follow my gut and belief that having the right culture in the company and let your employees develop is KEY in success, happyness and motivation. Some day I will hopefully come and take one of the "tours" you write about in the book, and I'm looking much forward to it. Have a great weekend and easter! Best regards from a Danish customer service lover!
I need to tell you what outstanding service I get from your company. Not just today. I need to tell you when you provide excellent service. I'm so proud when I get to order from Zappos!
Hi Zappos, just wanted to thank you again for being the easiest, friendliest, best company I ever deal with! I use you, recommend you, and have never been disappointed in you. Hope you're winning awards for this somewhere!
called in and said that she was very impressed with Zappos and how expertly packed her order was. She was thrilled that we obviously cared about the product we were sending her. Props to the Warehouse! She said she hasn't seen such a nice job in packing since the 1960's.
Thank you so much! I have always heard about Zappos great customer service, but this is really amazing. I appreciate the ease of this return.
Thank you! Fantastic customer service!
Thank you so much! I will definitely be using Zappos in the future and I can't express how much I appreciate their customer service!
Thank you and you have just gained a customer.
Thank you, you guys are the best! I always love emails.
Your customer service is as good as, if not better than, Nordstroms.
YOU GUYS ARE ABSOLUTELY AWESOME!! I appreciate the excellent customer service!