Customer Reviews SOREL Phoenix™ Lace

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30 total reviews
SOREL Phoenix™ Lace

Overall Rating:

27%5Rated 5 stars out of 5

40%4Rated 4 stars out of 5

17%3Rated 3 stars out of 5

10%2Rated 2 stars out of 5

7%1Rated 1 stars out of 5

Customer Fit Survey:

47%"Felt true to size"

60%"Felt true to width"

75%"Moderate arch support"

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Overall1Rated 1 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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Poor SupportGreat Support
I bought a half-size bigger after reading reviews. I ended up having to return and order my usual size, these are definitely true to size. Actually, I had to return all three pairs of this boot that I ordered/exchaged, even the ones that were my correct size... each one came with minor defects like sloppy stitching that had caught some of the shoe lining in it, or stitching that was where it shouldn't have been and was coming undone, or leather that was cut sloppily and showed white... in short, unfortunately these are just another poorly made-in-china shoe. I have read that Sorel's quality has declined in the past few years. Too bad because I thought I might justify taking the plunge to drop $200 on these since Sorel has a reputation as a buy-for-life shoe. Not anymore apparently. I am shopping other brands now. So sad because I love the look of these boots, the waterproof/winterproof aspect, and they were very comfortable.
I'd also recommend:
Ugg
Anonymous, Zappos Customer,
3 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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Poor SupportGreat Support
The tread is great for life in the mountains, and I love that there is substantial material between me and the ground. The boot is far softer and more comfortable right from the get-go than I have come to expect from Sorel. The weakest part is the arch support, which keeps this from being an all-day boot. It does run small - I bought a half-size larger after reading the reviews and I'm happy - but still won't be wearing my thickest socks. The look is just what I wanted. Not too clunky to wear inside, but substantial enough to be outdoors in as well.
Anonymous, Zappos Customer,
2 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort2Rated 2 stars out of 5
Style4Rated 4 stars out of 5
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It’s not bad looking but it’s really tight in the toe box. Like, you could only ever wear it with trouser socks or pantyhose, which is obviously not what you’re going to want to wear with a more rugged combat boot like this. It’s way too tight, and I was game enough to try it on with a thinner sock. Also, the area behind the heel on the inside was a little rough, and might cause blistering.
Anonymous, Zappos Customer,
1 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort5Rated 5 stars out of 5
Style3Rated 3 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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I got these in black for having a plain, comfy go-with-everything shoe that could take some weather (thinking maybe for traveling). These fit the bill. Extremely comfortable and unfussy. They look a bit slender which actually was a slight negative for me as I tend to prefer a chunky combat boot, but I think that in the long run the slenderness will make the shoe more versatile. Have not yet worn in rain or snow but I think they're great for walking. I do wish the shaft was narrower compared to the slim footbed but it's a minor thing, and often a problem in size 12s anyway. I may switch out the laces for a touch of pizzazz.
I'd also recommend:
Ugg, Dr Martens, Clarks
Anonymous, Zappos Customer,
1 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
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I am a Sorel girl. This is my 5th pair. Typically I'm a 7.5 in Sorels, and I had to size up to an 8 in the Phoenix Lace to get a proper fit. These boots are stylish, comfy right out of the box and a bit more narrow than any other Sorel I own. Great grip on ice and snow ~ if you're a child of the 90s and appreciate a good granny boot, well then this is the boot for you!
Anonymous, Zappos Customer,
1 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort5Rated 5 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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The green boots are so dark, I actually returned the first pair I ordered thinking I had received the wrong boots. These boots are super comfy and I had a lot of comments on my "hybrid combat boots". However, they showed up with scratches and scuffs brand new out of the box and after one day's wear they had more scuffing which seemed beyond the norm. I did buy a product to hopefully hide the scuffs since I like the fit and style of these boots.
I'd also recommend:
Cole Haan, Palladium
M., Zappos Customer,
1 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Poor SupportGreat Support
I feel like these boots are pretty comfy right out of the box. They don't feel too narrow for me (my foot is on the wide side of medium) however, I feel like they have no arch support. Here's where I'm not sure if I can keep them. I ordered a 9 which is typical for me in a boot. But without arch support, I may need to add an arch support or insole at which point they will most likely be too short and too narrow (Zappos doesn't have a 9.5.) I'm currently wearing them around the house to see if they will be okay without arch support. 2 hours later: I added an arch support that is only in the heel portion of the boot. They feel much better and surprisingly not too tight. But here's the thing, if these boots are laced up properly so that they fit nicely on my foot, they are really difficult to get on and off with using just the zipper. These are my first pair of "lace-up" boots with a zipper. I understand that the zipper is there for ease, but I feel it actually makes them more difficult to get on & off if the laces are not left loose. I may just use the laces. ;p
I'd also recommend:
Born, Ugg, Naturalizer
Kelli, Zappos Customer,
1 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort2Rated 2 stars out of 5
Style3Rated 3 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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I have narrow feet, but this boot was tight ...cute, but not as comfortable as my other Sorell's
Anonymous, Zappos Customer,
1 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort3Rated 3 stars out of 5
Style4Rated 4 stars out of 5
Verified Purchase
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My size can range anywhere from a 7 to an 8. These felt TTS to me as the 8s were loose, but I chose them as such so that I could wear thicker socks with them. Unfortunately, I ultimately ended up returning them as I could feel the left boot rub against my ankle bone (I did not have this issue with the right boot) in spite of the thick socks I was using to test them. The material felt stiff and unforgiving (though they ARE waterproof), and it was unlikely that I would be able to break them in enough to skip the pain.
Anonymous, Zappos Customer,
1 found this review helpful.
Overall3Rated 3 stars out of 5
Comfort1Rated 1 stars out of 5
Style4Rated 4 stars out of 5
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Disappointing...the boot is short and very narrow. My foot is not wide but the medium width was really tight. Not sure whether I will try for 1/2 size larger
Anonymous, Zappos Customer,
1 found this review helpful.
Overall2Rated 2 stars out of 5
Comfort1Rated 1 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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I have been having a tough time finding boots since most seem to be too narrow for my feet. Despite the warnings from other reviewers this boot is narrow, I decided to give them a try. I should’ve listened because although my foot fit inside with a thin sock, they were very tight. Sadly, I had to return them. I bought the Cattail color which was really pretty in person but, due to the width issue, I had to return it.
Jaqi, Zappos Customer,
1 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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I bought these in the Fawn color which was a stunning creamy white. They were perfect in every way right out of the box: size, fit, comfort, and beautiful to behold. Then they sat, sad and unworn by my front door for about a month. They were so pretty, *too* pretty, that I couldn't bring myself to wear them in the snow and salt and grime of a harsh Minnesota winter. And so with a heavy heart I decided to send them back for the simple reason that I could not bring myself to mar their beauty. I am envious of anyone that has this boot in the Fawn color and can wear them outside with pride and without fear!
Matilda, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Love these boots! I need a pair of waterproof brown boots for hiking and, of course, I want them to look good. These are perfect. I usually wear 6.5 or 7, so I ordered both, and the 6.5 fit perfectly with socks. I can probably even get by with thicker socks if I need them. The leather is soft and a beautiful deep brown. Sorel makes nice boots.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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Love this boot. I do wish it had better arch support.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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I was nervous to order these because of the mixed reviews but I went ahead and ordered the size I normally wear and they were perfect. I’m a 9 1/2 medium to wide foot. Right out of the box they were comfortable. They style was awesome for skirts, dresses, or pants. I bought the light color and I will pretreat them for stains.
V, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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I love this boot. It's too short. But I tried it on once more to decide if I'd exchange or refund. This shoe has a super soft insole. The 8-inch shaft is just the right height and the laces enable it to fit my small legs.
Mal, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
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These boots are awesome. One of the few times I bought a pair of boots and they fit, are comfortable and super cute. I selected the quarry and love the lovely color. Depending on what I am wearing, sometimes they look a bit light green which I love. I initially bought 9.5 because of other reviews and surprisingly ended up returning them for my regular size. Can't say enough positive things about these lovely boots.
Karen, Zappos Customer,
0 found this review helpful.
Overall5Rated 5 stars out of 5
Comfort5Rated 5 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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So cute! I am returning and getting a half size bigger.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort3Rated 3 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Poor SupportGreat Support
I want to like this boot so much. It was the slim, casual, durable and stylish combat boot I was looking for that could be dressed up a little or used as a utility boot but it was just a little too small all around and the heel, as another review mentioned, was very stiff. For the price, I couldn’t ignore the uncomfortableness and may try a size up another time, but for now am just returning. My favorite part about it style-wise is the thick cutouts in the outsole. Adds an edgy touch.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Poor SupportGreat Support
Awesome boot. Bummer size was too big
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Originally bought a size 7 but felt too tight on. I returned in favor of getting a size 7.5 after reading reviews to purchase a half size up. The brown color has an intentionally worn-in look.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
Verified Purchase
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Poor SupportGreat Support
These are definitely on the narrow side. Based on reviews, I ordered a half size up. I'm returning those to get a full size bigger. I'm usually a solid 8.5 (EU 39) in all brands. My foot, if anything, runs a tad wide. This boot narrows at the toe and therefore is a bit tight around the widest part of my foot. Not bad, but I can see the shape would stretch out soon if I didn't get a larger size. Also, this was before putting socks on. Since I live in a colder area, I need a boot that could accommodate a thick sock. Hopefully the 9.5 will work. On that note, Zappos' customer service to exchange was SUPERB. I can't even begin to relay the many layers that adjective is based on but I'll give you one. A real person answered almost immediately without going through a whole menu of options and she talked to me like a human without scripted, robotic phrases. I haven't ordered in zappos in a while. Now that I'm reminded how good their service is, I'll be ordering as many things from them as possible.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort3Rated 3 stars out of 5
Style5Rated 5 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Great looking boot with lots of cushioning. It’s downfall was it immediately gripped my heal in a painful manner and I wasn’t willing to sacrifice my heal to see if they would break in. I had to go up a half size from my usual.
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort4Rated 4 stars out of 5
Style5Rated 5 stars out of 5
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Love the style! Usually wear 9 to 9 1/2. My foot is more toward the narrow side and the 9 1/2 was a little roomy but fit fine. Unfortunately, I returned them due to the color being more olive brown rather than olive green. I did like the contrast of the leather and canvas which makes an awesome looking boot!
Anonymous, Zappos Customer,
0 found this review helpful.
Overall4Rated 4 stars out of 5
Comfort3Rated 3 stars out of 5
Style4Rated 4 stars out of 5
Verified PurchaseReview for Zappos Rewards Points (What's this?)
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Poor SupportGreat Support
I ordered 8s and they fit just as most of my other Sorels do. They weren't super comfortable when I tried them, but you can remove the insole to insert your own cushions. I think my Sorel wedges were more comfortable out of the box. I would have kept them except the olive is very brown in person. I held them up to black pants and the boots looked brown.
Anonymous, Zappos Customer,
0 found this review helpful.

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