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Gentle Souls Bay Unique Reviews

Customer Reviews
5Rated 5 stars
5 out of 5 stars (142 reviews)
142 reviews
total

Overall Rating:

75%5Rated 5 stars

13%4Rated 4 stars

6%3Rated 3 stars

5%2Rated 2 stars

1%1Rated 1 stars

Customer Fit Survey:

86%"Felt true to size"

86%"Felt true to width"

58%"Moderate arch support"

133 are "Favorable"

9 are "Critical"

Top Positive Review

24 people found this review helpful
Overall4Rated 4 stars
Comfort3Rated 3 stars
Style5Rated 5 stars
Maybe I am missing something here but if I pay this much for a pair of flats I expect to be wowed. I expect to be able to walk in them all day. If these were cheaper I probably would have rated them a little higher, but for the price, these are not worth the money. Here is why: As far as comfort, yes, these are better than your average flats. However, since they are priced well above your average flats, there is a huge deduction in rating. Comfort is a three to me, because for this price, I should not feel the zipper. Does it rub? No. Does it fit the description another reviewer gave as a "medieval torture device?" No. But, you can feel it. And it is kind of annoying. It is like a hard lump. As for the footbed, it looks lovely. It has those nice little pillows. It is very flexible, but it is not worth the money. You can get similar shoes for considerably less. For this much money, I should be walking on memory foam. I have slippers that put these to shame. If only I could wear them outside. I do not care if this amount is like nothing for you. That is not the point. The point is, for this much money, they could do much better, and I am a firm believer in getting what you pay for. I will pay for a brand name if it has got quality to back it up. These sadly do not. That's not to say they are not quality, they are. They just are not worth this price. And as someone who has a few pairs of cowboy boots that cost a small fortune, I do know what I am talking about here. I do dig the style. And these are very well made. The suede is gorgeous, and that is going to make it very hard to send these back (I am still undecided as to whether or not I will). The comfort, though, that is an issue. I know flats are not the most comfortable shoes in the world, but these boast many promising qualities in comfort that fall short. I guess the jury is still out. Beautiful shoes, just not the package deal.
May 18, 2013 by Kayla
vs

Top Critical Review

1 people found this review helpful
Overall2Rated 2 stars
Comfort1Rated 1 stars
Style4Rated 4 stars
I wanted to love these shoes. There are so many things to love about them: the color, shape, foot bed comfort, ankle support. But the back zipper is like a medieval torture device that rubs up against the skin back of the heel. I was in horrible pain after one wearing. Easily fixed with a piece of soft suede that would simply "flap" over the zipper on the inside. Had to send them back.
May 10, 2012 by Zappos Reviewer

Additional 142 Bay Unique Gentle Souls Reviews

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3 people found this review helpful
NH
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:4Rated 4 stars
Was this review helpful?
So, once again Gentle Souls nails the 'comfort/style' thing. Ballet flats often slip off my narrow heels, making it hard work to keep them on. The soft, comfy elastic straps take care of this, making them a dream to wear. One thing to note though, for the price, the zipper up the back of the heel, should be a metal one like the other similar styles from this company. The nylon zipper does perform well, but like I said, for the price... Part of the appeal of the shoes from this company is the little design details, and a metal zipper would have been better. Still, they're a 'thumbs-up'.
I'd also recommend:
Eileen Fisher
Fit Survey
Runs SmallRuns Large

Felt a half size larger than marked

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Excellent arch support

  • Zappos Reviewer
  • from NH
  • March 27, 2012
3 people found this review helpful
3 people found this review helpful
Deb H from Dover, Delaware
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Love this shoe. I have a wide foot and this shoe fits me well and is quite comfy. I have a difficult time wearing ballet flats because they need to be wide enough for my foot but then my heel comes out of the shoe. The strap is both cute and keeps the shoe on my foot. It is adorable with skirts, dresses and pants and it is easy to put on and take off without having to touch the zipper in back. I am extremely happy with this purchase!
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Deb H - customer
  • from Dover, Delaware
  • December 25, 2011
3 people found this review helpful
3 people found this review helpful
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Great shoes. I even had enough room in them for orthotics because of the high back. Soft,comfortable and very stylish. Got lots of compliments. And great Zappos' service as always.
I'd also recommend:
I usually wear orthotic friendly Munro shoes.
Fit Survey
Runs SmallRuns Large

Felt a half size larger than marked

Runs NarrowRuns Wide

Felt wider than marked

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • September 12, 2011
3 people found this review helpful
2 people found this review helpful
Cincinnati, Ohio
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
So, so comfortable. I usually find most ballet flat type shoes to be barely tolerable (I wear them to work and stuff like that, but I would never wear them on days I plan to do a lot of walking). These however... I could walk for hours in these. I don't even get blisters (I am crazy prone to blisters on my toes and heels, but with the super soft leather lining these have, I'm totally fine). They're also super cute, although I would prefer a single ankle strap to the cross over thing, but that might be part of what makes them so comfortable.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • from Cincinnati, Ohio
  • June 1, 2012
2 people found this review helpful
2 people found this review helpful
Deb T from Cody, Wyoming
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
I am on a Gentle Souls kick lately - everything I've ordered has fit like a charm, including this darling little ballet-like flat. I ordered the black floral, which is quite versatile & has a tiny bit of rusty metallic peeking through the design, just darling. I love how the shoe zips up the back, and the strap adds a different edge and very stylish and holds your foot in place. best of all, this shoe is padded and wildly, madly comfortable. I am thrilled beyond words. Love! If you can get this in your size, do not hesitate. These are worth every penny.
I'd also recommend:
debtrotter1@gmail.com
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Excellent arch support

  • Deb T - customer
  • from Cody, Wyoming
  • May 3, 2012
2 people found this review helpful
2 people found this review helpful
Los Angeles
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
I love these shoes! They are so comfortable-- all the Gentle Souls shoes I've tried are actually extremely comfortable. And I get compliments on these whenever I wear them. The only issue is that they run a little short; I generally take a size 7, but I had to return the 7's for a 7 1/2, which fit great!
Fit Survey
Runs SmallRuns Large

Felt a half size smaller than marked

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Excellent arch support

  • Zappos Reviewer
  • from Los Angeles
  • March 19, 2012
2 people found this review helpful
2 people found this review helpful
Ingrid M from california
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
These shoes run half zize smaller, very comfortable and stylish. Very feminine.
I'd also recommend:
donald Pliner
Fit Survey
Runs SmallRuns Large

Felt a half size smaller than marked

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Ingrid M - customer
  • from california
  • February 7, 2012
2 people found this review helpful
2 people found this review helpful
MaryEllen B from SF Bay Area
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Love these shoes...have them in Black and Grey. Tons of compliments and if you need more support, you can do what I did...put in another half arch support. I also used a good quality weatherproofing spray (good for suede) that I purchased in a shoe repair store. They aren't cheap, but shoes with real support, for people with flat feet like myself, it's money well spent!
I'd also recommend:
Arche, Paul Green
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Excellent arch support

  • MaryEllen B - customer
  • from SF Bay Area
  • November 20, 2011
2 people found this review helpful
2 people found this review helpful
Shannon D from Hanover, NH
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
These are super cute and comfortable shoes! I get compliments every time I war them! They fit true to size in the length, but they seemed wide to my super narrow feet.
I'd also recommend:
Dansko, Birkenstock
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt wider than marked

Poor SupportGreat Support

Moderate arch support

  • Shannon D - customer
  • from Hanover, NH
  • November 19, 2011
2 people found this review helpful
2 people found this review helpful
Linda V from Great Falls, VA
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Beautifully made, comfortable shoe. Runs a bit wide. My 2nd pair of Gentle Souls and I love them. Always exceptional service from Zappos.
I'd also recommend:
Cole Haan, Geox
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt wider than marked

Poor SupportGreat Support

Moderate arch support

  • Linda V - customer
  • from Great Falls, VA
  • November 14, 2011
2 people found this review helpful
2 people found this review helpful
Davis, CA
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
So comfy and elegant with jeans, pants, or leggings and a tunic. I get compliments from strangers on how great these look. Good shoes for travel as you can slip them off quickly in the security line. I am an older mom and they are ageless, classic shoes. My 18 year old daughter got a pair in grey and loves them, too.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • from Davis, CA
  • November 3, 2011
2 people found this review helpful
2 people found this review helpful
Maryland
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
So comfortable and really cute on! Very expensive, but I'll try to save up for the black pair.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • from Maryland
  • September 27, 2011
2 people found this review helpful
2 people found this review helpful
4Rated 4 stars
Overall:4Rated 4 starsComfort:1Rated 1 starsStyle:3Rated 3 stars
Was this review helpful?
I held out on buying these for a long time because of the price - I finally caved and bought them in the gray suede. I have an extremely difficult time finding shoes that fit - I have bunionettes (tailors bunions) and most flats hit in just the wrong spot and rub the bunion or put pressure on it. I thought that the wide toe box in these shoes would prevent that, but unfortunately, the way they're cut won't work for my foot and the top of the shoe cut right across the top of my bunion, which is definitely uncomfortable. Additionally, the toe of the shoe seemed a bit puckered - for such an expensive shoe I'd expect better quality. Overall they are very cute, and I think that if you don't have problem feet like mine or need arch support they'd be comfortable. I could even fit my orthotics in the shoe, which was impressive. It's just not the shoe for me. The search continues!
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

No arch support

  • Zappos Reviewer
  • June 12, 2012
2 people found this review helpful
2 people found this review helpful
4Rated 4 stars
Overall:4Rated 4 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
These shoes are nice and wide and very comfortable...but they are way too big! Had to return them. So sad.
Fit Survey
Runs SmallRuns Large

Felt a full size larger than marked

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

  • Zappos Reviewer
  • March 16, 2012
2 people found this review helpful
2 people found this review helpful
New Jersey
4Rated 4 stars
Overall:4Rated 4 starsComfort:4Rated 4 starsStyle:5Rated 5 stars
Was this review helpful?
I really wanted this shoe to fit, because it looks great. But I am really a 10 1/2, a size that is hard to find, and going up or down really didn't work. I wanted the leather version, but I suspect that the softer, suede version would have worked in the smaller size. The footbed feels wonderful, and as long as the shoe is available in your size, I am confident you would be very happy walking in this shoe.
I'd also recommend:
Arcopedico, Think! Mephisto
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt wider than marked

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • from New Jersey
  • February 23, 2012
2 people found this review helpful
2 people found this review helpful
3Rated 3 stars
Overall:3Rated 3 starsComfort:3Rated 3 starsStyle:4Rated 4 stars
Was this review helpful?
I really wanted to like these shoes. They are really cute for "comfort" shoes and I had hoped they could be my daily walking shoe for a trip to Europe this summer. I'm in my 20s, but I broke my foot a few months ago and need to wear more supportive and comfortable shoes now; finding stylish comfort shoes is a challenge. Unfortunately, they were not as comfortable as they appear. They felt a bit long (I usually wear 7.5, but a 7 worked better in these). The width was fine and not too wide, as I'd feared. The ankle straps fit comfortably when I first tried them on, which was a concern, since I have very skinny ankles. However, after only an hour of wearing them around the house, the straps had loosened considerably- they looked bad and felt weird. The zipper didn't bother me at all, though. I also have very high arches and the arch support in these shoes is practically non-existent. It's slightly better than a typical flat, but there was still a significant gap between the shoe and the arches of my foot, so I couldn't feel a thing. The soles are slightly thicker than typical flats, but did not offer as much support and cushioning as I'd hoped; they're still quite thin. Sadly, I'll be returning these and continuing my search.
Fit Survey
Runs SmallRuns Large

Felt a half size larger than marked

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • May 23, 2013
2 people found this review helpful
1 person found this review helpful
JPO from OH-IO
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
I purchased these for a recent trip over seas. I was concerned about the straps around the ankles after being on my feet all day, but there were no indications. I have received lots of compliments. I wore them to go site seeing and absolutely loved them! I would highly suggest them.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Poor SupportGreat Support

Excellent arch support

  • JPO - customer
  • from OH-IO
  • May 16, 2015
1 person found this review helpful
1 person found this review helpful
Toni from Annapolis, Maryland
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Since I am the guy who has five pairs of Gabbys I clearly love these flats. They are not quite as comfortable as the Gabby but they are really much cuter. Every time I wear them someone asks me where I got them. I am 72 and refuse to wear normal comfort shoes. I love these as they are in style today, tomorrow and for years. They are kind of ballet slipper like a very classy look with the totally unbeatable comfort of Gentle Souls. I bought three pairs in case they discontinue them. I expect to wear these for the rest of my life. It is really a terrific look.
I'd also recommend:
Korkease platforms seem very right again.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt wider than marked

Poor SupportGreat Support

Moderate arch support

  • Toni - customer
  • from Annapolis, Maryland
  • May 26, 2013
1 person found this review helpful
1 person found this review helpful
Cassandra L from United States
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
I love these shoes! They are so comfortable, I feel like I am wearing slippers. They add a little flair to every outfit I wear, whether they are leggings, shorts or dresses.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Cassandra L - customer
  • from United States
  • June 17, 2012
1 person found this review helpful
1 person found this review helpful
Petaluma, CA
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:4Rated 4 stars
Was this review helpful?
This is a super cute shoe. The contrast in color between the strap and shoe is much less on the actual shoe than shown in the photo, and I'm a little disappointed, but I still like the shoe and I'm keeping it.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

No arch support

  • Zappos Reviewer
  • from Petaluma, CA
  • May 23, 2012
1 person found this review helpful
1 person found this review helpful
Hartford, CT
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:4Rated 4 stars
Was this review helpful?
These are beautifully made shoes that can't be appreciated by picture. They are soft and comfortable with a well padded insole of soft leather. Can wear with skirts, jeans, just about everything. A great go-to flat.
I'd also recommend:
Steve madden, tsubo,BCBG
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • from Hartford, CT
  • May 21, 2012
1 person found this review helpful
1 person found this review helpful
Pat L from Fayetteville, GA
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Beautiful, well made shoe, lovely on and so comfortable. My orthotics can't hide in this one... runs a bit large all over. Usually wear a 40 but would need a 39 in this maker.
I'd also recommend:
Naot , Archepedico, New Balance , Reiker
Fit Survey
Runs SmallRuns Large

Felt a full size larger than marked

Runs NarrowRuns Wide

Poor SupportGreat Support

Excellent arch support

  • Pat L - customer
  • from Fayetteville, GA
  • May 16, 2012
1 person found this review helpful
1 person found this review helpful
Chicago, IL
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
These shoes are super comfy and look great, and they run true to size (I have wide feet, so they could be a bit troublesome for those with a more narrow foot). My right shoe is making a strange clicking sound when I walk, but hopefully as I break them in that'll stop. Worth the price!
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Excellent arch support

  • Zappos Reviewer
  • from Chicago, IL
  • April 30, 2012
1 person found this review helpful
1 person found this review helpful
Gail D from Vancouver Canada
5Rated 5 stars
Overall:5Rated 5 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Great shoes! Very comfortable and fit true to size. I was a bit disappointed as I thought the straps were grey but in the pair I received the straps are black...and that's OK too. I wondered if it was just the photo and the light that make the straps look grey. I have a wider foot and high arches and this shoe gives good support. I ordered them for style but its a good shoe for support as well. Lots of compliments. And, as always Zappos is the best!
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Gail D - customer
  • from Vancouver Canada
  • April 2, 2012
1 person found this review helpful
1 person found this review helpful
san francisco, ca
4Rated 4 stars
Overall:4Rated 4 starsComfort:5Rated 5 starsStyle:5Rated 5 stars
Was this review helpful?
Really wanted to like these. Super cute and comfortable, but felt the soles were too thin and flat.
Fit Survey
Runs SmallRuns Large

Felt true to size

Runs NarrowRuns Wide

Felt true to width

Poor SupportGreat Support

Moderate arch support

  • Zappos Reviewer
  • from san francisco, ca
  • May 10, 2012
1 person found this review helpful
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