Frequently Asked Questions

 

Soles4Souls FAQ

Can I get a tax receipt for my donation?

Absolutely, but this is something that you would need to get from Soles4Souls directly. It’s not a problem and you can even ask for it online at https://soles4souls.org/get-involved/give-money/request-a-tax-receipt/. In the section for Location Donation Was Made, all they ask is to mention Zappos.com and if possible include the tracking number for the package(s) that you have sent to Soles4Souls. Zappos is only helping to make the donation possible, but our partner at Soles4Souls is actually receiving your donation and then putting it to good use for someone else.

Does Soles4Souls publish their financial statements?

Yes. You can find them at https://soles4souls.org/about-us/#financials

Why would I send my used shoes and clothes to Soles4Souls instead of just dropping them off at a local donation shop?

We support anything that works best for you and helps others in communities around you and around the globe. Our team partnered with Soles4Souls because we have similar company and culture values of helping the community as much as we can, and being very transparent. Soles4Souls has a unique approach to donations – which includes cleaning and refurbishing products – to make the most out of every donation. Plus, they help communities right here at home, as well as in developing nations around the globe. But, because we know that it is a little extra effort for you to box up your used items, print out the shipping label and drop them off at your closest UPS Store, and Zappos For Good is covering the cost of shipping to their facility!

I prefer to help people domestically, is Give going to help with that?

Give, by Zappos for Good in partnership with Soles4Souls help those in need domestically and abroad. We can’t give you an absolute guarantee that your specific donation will go to someone domestic, but we can assure you that part of our partner choice was to support those domestically as well as abroad.

I always call Zappos for my orders. Can I make my donation of backpacks and school supplies over the phone?

As always, our Customer Loyalty Team are here to help! If you need any assistance in where to go on the website, please give us a call at 877-927-2332 and our team member will walk through it with you on the phone. Because this a donation to a registered non-profit organization [IRS 501(c)(3)] that Zappos is just helping to facilitate, we really need your help to register and print the shipping label out, just in case you decided you wanted to a tax receipt for your donation.

Zappos for Good has partnerships with Soles4Souls and other charities too. Can I put all of my items in the same box for donations for all charities?

We would ask you to print out a label for each type of donation which you are making. This donation page is about donating shoes and clothing, and you may notice on the shipping label you print that your donation will go directly to Soles4Souls. We understand it’s a little bit more work for you to print out a label for each different type of product donation you are making, but we at Zappos for Good are going to cover the shipping for all boxes sent to make sure your donations make it to the right people who can help the most with what is inside the box.

What types of goods can I donate through this program?

Soles4Souls is happy to accept shoes and clothing of all shapes and sizes. There may be additional types of products that can be accepted in the future.

We know that Zappos has the best customers, so our partners at Soles4Souls are extra excited because they’re confident our customers will send products which may need work but are closer to “gently used” than to “end of life”. Their refurbishment center can handle all of the above, and they do great work to keep anything out of the landfill that could be used by someone else – even if it’s in new ways.

Do I have to clean and wash shoes and clothing before sending them to Soles4Souls?

If possible, we would love that! Products that have been cleaned and washed will make it to those in need the fastest. Soles4Souls is set up to help with refurbishment of products, so whatever you can send in clothing or shoes is very much appreciated and will be put to great use for someone in need. Please secure your pairs of shoes with a rubber band to keep the pair together.

What is “banding shoes” and why do I need to do that?

This really helps the team at Soles4Souls to process donations faster because it means that you have connected the matching shoes together already. A rubber band around shoes or tying the shoe laces together. Anything that connects the matching shoes in a donation is considered “banding shoes”.

You can donate more than one pair of shoes per donation, so in those cases, it’s even more important, to help get your generous donation to the help of others as quickly as possible.

How many donations can I make through ZapposForGood.org?

You can make as many donations as you want. The more the merrier! We will be covering the shipping for as many donations as you want to make.

What happens to the product that I donate and how can I be sure it’s really going to those in need?

Zappos for Good took time to make sure our donation partner values direct donation. Soles4Souls has four different ways that they provide direct help to others:

  1. Direct donation drives, domestically, to respond to emergencies of those in need and natural disaster relief.

  2. Direct donation drives to a selection of developing nations abroad who have a sizeable population where a pair of shoes can help save them from exposure to foot diseases.

  3. Support of microenterprise by helping those in developing nations to have a starting set of shoes which they can sell to experience the self-worth achieved by building a business on their own. Teach a man to fish, so to speak.

  4. Dollar-for-dollar shoes. For people who offer cash donations to Soles4Souls, for each $1 USD donated, they provide a pair of shoes to someone in need because of their vast partner network. If you wish to offer a cash donation, that can be done directly on the Soles4Souls website at https://soles4souls.org/get-involved/give-money/. Give, by Zappos for Good, is not currently facilitating cash donations, but does encourage helping others in all ways that our customers wish to do so.

I prefer to help people domestically, is Give going to help with that?

Give, by Zappos for Good in partnership with Soles4Souls help those in need domestically and abroad. We can’t give you an absolute guarantee that your specific donation will go to someone domestic, but we can assure you that part of our partner choice was to support those domestically as well as abroad.

 


 

Spread The Word FAQ

Can I get a tax receipt for my donation?

Absolutely, but this is something that you would need to get from Spread the Word directly. It’s not a problem and you can email them at info@spreadthewordnevada.org. Be sure to include the tracking number(s) for the boxes of books that you have sent and once the tracking numbers have been received by Spread the Word, they will send you a tax receipt. Our partner at Spread the Word is actually receiving your donation and then putting it to good use for someone else.

Does Spread the Word publish their financial statements?

Yes. You can find them under About > Financials. They will have their most recent year published there. If you are looking for older tax returns, you can email them at info@spreadthewordnevada.org and they would be happy to share them with you

Why would I send my second hand books to Spread the Word, instead of just dropping them off at a local donation shop?

We support anything that works best for you and helps others in communities around you and around the globe. Our team partnered with Spread the Word because we have similar company and culture values of helping the community as much as we can, and being very transparent. At Zappos for Good, we want to offer our customer community an easy way to donate things that might otherwise just sit around, so we have tried to make this as easy for you as possible because you can now put those boxes you receive from Zappos deliveries, or anyone else, to good use and give them a second life to deliver books. It means you just have to drop them off at the same UPS Store you have likely used to drop off at least one return!

I prefer to help people domestically, is Give going to help with that?

Give, by Zappos for Good, in partnership with Spread the Word relies on the expertise of the team at Spread the Word to decide which areas and schools can use books the most. At this time, all of their donations are distributed within the USA, because they feel there is still a lot of impact needed here at home.

Zappos for Good has partnerships with Spread the Word and other charities too. Can I put all of my items in the same box for donations for all charities?

We would ask you to print out a label for each type of donation which you are making. This donation page is about donating second hand books, and you may notice on the shipping label you print that your donation will go directly to Spread the Word. We understand it’s a little bit more work for you to print out a label for each different type of product donation you are making, but we at Zappos for Good are going to cover the shipping for all boxes sent to make sure your donations make it to the right people who can help the most with what is inside the box.

What types of goods can I donate through this program?

Spread the Word is happy to accept second hand books of all shapes and sizes, and for all age groups. They have an extra special need for books which are intended for young people from age 3 – 12, but they will put all second hand books to good use.
The following types of books are those which Spread the Word would ask for you to avoid sending to them, although they will re-donate them if they happen to receive any:

Books which contain offensive language or topics

Religious materials which are specifically for the purpose of the promoting a religion or the beliefs of a religion

Pornographic materials

Books which use profanity

What happens to the product that I donate and how can I be sure it’s really going to those in need?

Zappos for Good took time to make sure our donation partner values direct donation. Instead of selling the books and then donating a portion of the proceeds to those in need, Spread the Word donates the books, exactly as you sent them to help people of all ages be inspired through reading! We would also encourage you to download their Financial Statements under About > Financials so you can see where they spend their money, which is done as financial donations, to reinforce their credibility as a partner.

I always call Zappos for my orders. Can I make my donation of second hand books over the phone?

As always, our Customer Loyalty Team are here to help! If you need any assistance in where to go on the website, please give us a call at 877-927-2332 and our team member will walk through it with you on the phone. Because this a donation to a registered non-profit organization [IRS 501(c)(3)] that Zappos is just helping to facilitate, we really need your help to register and print the shipping label out, just in case you decided you wanted to a tax receipt for your donation.

 


 

Kids In Need Foundation FAQ

Can I get a tax receipt for my donation?

Absolutely, but this is something that you would need to get from Kids In Need Foundation directly. It’s not a problem and you can contact them at https://www.kinf.org/donate/ and then select the name listed for gift-in-kind-donations. Be sure to include the tracking number(s) for the boxes that you have sent and once the tracking numbers have been received by Kids In Need Foundation, they will send you a tax rece

Does Kids In Need Foundation publish their financial statements?

Yes. You can find them at https://www.kinf.org/donate/

Why would I go and buy new school supplies and / or backpacks just to donate them to Kids In Need Foundation?

Every package of pencils, box of markers or single backpack helps a child in need to be given a better chance to make the most of their education. With backpacks, we have tried to make it easier for you because you can order backpacks directly from Zappos.com along with other things, and not have to go out and pick anything up. Rather, when it arrives at your door, print off a label and send it on to Kids In Need Foundation. You may do it to get the tax receipt, you may do it because you grew up less fortunate and want to pay it back, or you may be doing it to pay it forward and help to build more child heroes of tomorrow.

But no matter what the reason is, every donation goes to a child in need and making a difference in their education. And the right tools for education are important.

Zappos.com does not sell school supplies, so why do you sponsor the shipping to donate school supplies?

Zappos for Good is not about making sales on Zappos.com, it’s about doing good things for our communities next door and all across the USA. We believe that education is important, and especially for children. Zappos.com has incredible customers! We think that they are so good and kind that they would take time out of their day to go and pick up school supplies from a store just to send them to those in need. And we want to do whatever we can to make that happen as often as possible. Of course if someone decides the best place to get a backpack to donate is from Zappos.com, we think that is fantastic because we love our team here and hope you do too!

I prefer to help people domestically, is Give going to help with that?

Give, by Zappos for Good, in partnership with Kids In Need Foundation relies on the expertise of the team at Kids In Need Foundation to decide which areas and schools can use school supplies and backpacks the most. At this time, all of their donations are distributed within the USA, because they feel there is still a lot of impact needed here at home.

I always call Zappos for my orders. Can I make my donation of backpacks and school supplies over the phone?

As always, our Customer Loyalty Team are here to help! If you need any assistance in where to go on the website, please give us a call at 877-927-2332 and our team member will walk through it with you on the phone. Because this a donation to a registered non-profit organization [IRS 501(c)(3)] that Zappos is just helping to facilitate, we really need your help to register and print the shipping label out, just in case you decided you wanted to a tax receipt for your donation.

Zappos for Good has partnerships with Kids In Need Foundation and other charities too. Can I put all of my items in the same box for donations for all charities?

We would ask you to print out a label for each type of donation which you are making. This donation page is about brand new school supplies and backpacks, and you may notice on the shipping label you print that your donation will go directly to Kids In Need Foundation. We understand it’s a little bit more work for you to print out a label for each different type of product donation you are making, but we at Zappos for Good are going to cover the shipping for all boxes sent to make sure your donations make it to the right people who can help the most with what is inside the box.

What types of goods can I donate through this program?

Kids In Need Foundation is delighted to accept all new school supplies, such as the basic core items: pens, pencils, folders, spiral notebooks, crayons, markers, ruler, eraser, pencil pouch, glue/glue stick, scissors and post it notes.

Kids In Need Foundation cannot accept any used school supplies or any items that have offensive words, artwork or symbols on the packaging or surface.

Can I use a Zappos box to send my donation to Kids In Need Foundation?

You can use any box at all, and we’d be delighted if it was a Zappos box! Just make sure you cover or remove the old Zappos shipping label before putting on the new one. Don’t forget to tape up the box and affix the special prepaid shipping label before going to the UPS Store. And thank you for your help in reducing and reusing even before recycling wherever we can, so reusing a box we sent you is something we support fully!

What happens to the product that I donate and how can I be sure it’s really going to those in need?

Zappos for Good took time to make sure our donation partner values direct donation. Instead of selling the school supplies and backpacks and then donating a portion of the proceeds to those in need, Kids In Need Foundation donates these new items, exactly as you sent them to help people of all ages be inspired to learn in school!

We would also encourage you to download their Financial Statements under https://www.kinf.org/about/financials-policies/ so you can see where they spend their money, which is done as financial donations, to reinforce their credibility as a partner.

I always call Zappos for my orders. Can I make my donation of backpacks and school supplies over the phone?

As always, our Customer Loyalty Team are here to help! If you need any assistance in where to go on the website, please give us a call at 877-927-2332 and our team member will walk through it with you on the phone. Because this a donation to a registered non-profit organization [IRS 501(c)(3)] that Zappos is just helping to facilitate, we really need your help to register and print the shipping label out, just in case you decided you wanted to a tax receipt for your donation.

 


 

Do I have to be a Zappos.com customer already to donate through this program?

If you have never been a Zappos.com customer before, that’s no problem! During the process, you will be asked to create an account or log in with your Amazon.com account if you have one.

Can I donate to Give, by Zappos for Good if I live outside of the United States?

Regrettably, our pre-paid labels do not cover the price for international donations. To use our pre-paid labels, donations must be sent from the United States. But we are continuously looking for other partnerships to help those in need on a global level.

I live in a rural area. Can I donate using USPS for my donation box?

Unfortunately, UPS is the only option at this time. UPS provides for easy, fast and secure shipping and package tracking of your donation to ensure it gets to those in need as quickly as possible.

I don't live in the continental United States (ex. Hawaii); can I still donate?

Unfortunately, our shipping agreement with UPS for this program only allows for ground shipping at this time.

 


 

Shipping Labels

The shipping label I printed from the website says "2 LBS". Does that mean that I need to use multiple boxes and not exceed 2 LBS in any box?

The short answer is No. All this means is that 2 LBS is the minimum weight that UPS will charge Zappos for Good for shipping your donation; so if your package only weighs 1 LB, Zappos will be charged as though it weighs 2 LBS. You can (and should) fill your box of donated items to approximately 50 LBS when possible before using an additional box. UPS will weigh each package at the time of shipping and charge Zappos for Good the appropriate amount.

Can I email the shipping label to myself?

Unfortunately, not at this time.

How is donating shoes helping and not hurting the environment because they are shipped somewhere? that I need to use multiple boxes and not exceed 2 LBS in any box?

All shipments, whether from you to our partners or from partners out to the hands of those in need is done with ground based shipping (over land and sea): this results in lower carbon emissions than faster flight based transportation methods.

But we took it a step further and looked to the United States Environmental Protection Agency’s (EPA) Waste Reduction Model (WARM), v.14 to look at whether or not giving books a second life and keeping them out of landfills for longer has a positive or negative. With regards to both Metric Tons of Carbon Emissions Equivalent (MTCO2E) and energy consumption measured in British Thermal Units (BTU), we are having a net positive impact on the environment for each metric ton of product donated.

So the more donations we have, the more net positive impact we are delivering according to the WARM model. You can donate AND to be more green!