Zappos for Good | FAQ

Frequently Asked Questions


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Can I get a receipt for my donation?

Donations made through any of our GIVE non-profit partners are eligible for a tax receipt, but you will need to request the tax receipt directly from them. Please note, Zappos for Good facilitates the shipment of the donation, but our non-profit partners receive the donations to put to good use. You can request a tax receipt through the contact forms listed below for our various non-profit partners. Please mention your donation was made through Zappos for Good and include your tracking number, if possible. Our RECYCLE programs are not 501(c)(3) charitable organizations and, unfortunately, cannot issue tax receipts for donations.

Soles4Souls
Kids In Need Foundation
Spread the Word Nevada

What can I donate and/or recycle through Zappos for Good?

Donations
Soles4Souls: New and gently used shoes and clothing
Kids in Need Foundation: New school supplies appropriate for K-12 (crayons, glue sticks, markers, notebooks, pencils, pens, dry erase markers, copy paper, etc.)
Spread the Word Nevada: New and gently used books for all ages

Recycle
Cotton’s Blue Jeans Go Green™: Any type of denim apparel containing at least 90% cotton in any condition (can be colored, embellished, printed) with all plastic and tags removed
Native Shoes Remix™ Project: All styles of Native Shoes-branded shoes (sandals, knit sneakers, boots, etc.) for adults or kids

I have items I would like to donate/recycle for more than one GIVE or RECYCLE program. Can I combine them into one box?

We kindly ask that you separate your items for each GIVE and RECYCLE program into different boxes. This is because the pre-paid shipping labels ship the boxes directly to our partners and our partners don’t have a way to sort or redirect a donation to another program.

Do I need to have a Zappos customer account to donate or recycle through Zappos for Good?

You will need to log in to your Zappos account to print your shipping labels. If you don’t have a Zappos customer account, you can follow the prompts during the process to create one.

I live outside of the continental United States - am I still able to print a pre-paid shipping label?

Unfortunately, our shipping area only includes the continental U.S. at this time.

Are there limitations on how many shipping labels I can print or boxes I can send?

You may print as many labels and send as many boxes as you like! We kindly ask that you limit each box to under 50 lbs and print a new shipping label for each box.

Do you have a customer service number?

Yes! For any questions you have regarding Zappos for Good, please give our Customer Loyalty Team a call at 1-877-927-2343.

Do you accept monetary donations?

Zappos for Good does not accept monetary donations as we are not a 501(c)(3) charitable organization. However, if you would like to make a monetary donation, we invite you to visit one of our non-profit partner’s websites to learn how to donate.

Can I donate using USPS?

Unfortunately, UPS is the only shipping method at this time.

Is Zappos for Good a 501(c)(3) charitable organization?

Zappos for Good is not a 501(c)(3) charitable organization. We partner with various non-profits for our GIVE program to facilitate shipping donations directly to them, as well as for events throughout the year.

How can I learn more about your GIVE and RECYCLE partners?

Learn more about our various GIVE and RECYCLE partners by visiting their websites listed below:

Soles4Souls
Spread the Word Nevada
Kids in Need Foundation
Cotton’s Blue Jeans Go Green™
Native Shoes Remix™ Project