Who We Are | About Us
Who We Are
The year was 1999, and Nick Swinmurn was shopping at a San Francisco mall looking for a pair of brown Airwalk Desert Chukka boots. One store had the right style, but not the right color. Another store had the right color, but not the right size. Searching for hours, Nick left empty-handed and frustrated.
At that moment, by identifying the gap between what customers needed and what online retail could accomplish, Nick decided to quit his day job and solve this problem himself.
The idea was simple in concept but not so simple in execution. Nick wanted to serve customers who resorted to catalogs and mail orders for the shoes they wanted but couldn’t find in their local stores. So, he launched ShoeSite.com, which soon changed to Zappos.com, an adaptation of “zapatos,” the Spanish word for shoes. With years of hard work, Zappos now carries thousands of footwear products to meet every need and occasion.
More Than Shoes
Over the years, Zappos has evolved its product selection to include clothing, handbags, and accessories. The one thing that hasn’t changed, however, is our focus on the customer.
A service company at heart, Zappos’ purpose is to live and deliver WOW. This obsession led us to be one of the first online retailers to offer free next-day shipping and free returns. Further, our 365-day return policy gives even the most indecisive shopper time to contemplate their purchase.
In July 2009, the company announced its plan to join the Amazon family. With both businesses sharing a strong passion for customer service, it was a natural fit.
Although Zappos maintains itself as a service company that happens to sell ________, we believe that kindness, inclusion, and compassion are important aspects of doing business. By partaking in initiatives inside and outside of retail, we hope to build a brighter, kinder community.