Culture September 18th, 2018

This Phone Rep Bonded With A Customer For 10 Hours


Steven Weinstein is obsessed with making sure Zappos customers are perfectly happy.

He’s so obsessed, in fact, that he stayed on the line with one customer for a whopping 10 hours and 43 minutes! Even though Weinstein was dethroned on April 4, 2017 by Stephanie V., who talked with a customer for 10 hours and 51 minutes, he maintains that Zappos by far, has the super nicest and best customers ever!}}


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