Culture February 22nd, 2017

Employee Shatters Record With 10-Hour Call

Zappos' Steven Weinstein, who holds the record for longest customer service call of 10 hours and 43 minutes, discusses customer connection and what that means for you!

UPDATE: On April 4, 2017, Steven was dethroned by Stephanie V. who now holds the longest on-phone time at 10 hours and 51 minutes. Wowzers!