Culture September 18th, 2018

This Phone Rep Bonded With A Customer For 10 Hours

Just A Call Away

Zapponian Steven Weinstein is obsessed with making sure Zappos customers are perfectly happy. He’s so obsessed, in fact, that he stayed on the line with one customer for a whopping 10 hours and 43 minutes! Even though Weinstein was dethroned on April 4, 2017 by Stephanie V., who talked with a customer for 10 hours and 51 minutes, he maintains that Zappos by far, has the super nicest and best customers ever!

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