It all started with Core Value #1 — Deliver WOW Through Service.
The Recruiting Team was strolling through the park, sipping on lemonade and started to think about how we WOW our customers (aka our candidates). Questions like how we respond, how long it takes, how we listen, how we engage and are we delivering on our commitment to a great candidate experience all came to mind.
OK, so we weren’t actually in the park, but rather in a conference room. And while we do enjoy a tart glass of freshly squeezed lemonade, what we enjoy most is delivering a bit of WOW!
Ready to step up our game and deliver an industry-leading candidate experience, Zappos is pledging to WOW in less than three business days. We’re calling it our 3-DAY PLEDGE.
What?!? Yes, you heard us right … three business days or less.
We know we owe it to our candidates to do an even better job than ever before and come through on our commitment to Core Value #1 — Deliver Wow Through Service.
So what’s the pledge all about? The Recruiting Team is pledging to get back to candidates within three business days of a résumé submission, within three business days after a phone interview or within three business days after an onsite interview. No more résumé black hole or sleepless nights waiting to hear how the interview went. We’re pledging to do better, to aim higher and to set the bar for how all recruiting teams follow up with their candidates.
Get ready for some genuine Zappos WOW coming your way from your friendly Zappos Recruiting Team.