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A Happy Zappos Customer Says:

"I just got your email letting me know that you caught my cancellation in time. I thought it would be worth telling you that I am old enough to remember shopping at Nordstrom in Seattle when it was just a shoe store. I remember when they expanded to Bellevue and then later, added clothing. For 25-30 years they have been "The Standard" by which all other stores were judged. They were/are (although not always quite as much as they used to be) the leaders in customer care. I have managed to move into the world of catalogues and cyber shopping and have found Zappos to be leaders in the field. We live in a world where we are called at home by a recorded message trying to sell us items that will allow us to be marketed in yet another mechanical method. Your company manages to retain both its humanity and a stellar level of customer service with minimal amounts of actual human contact. It makes you special. It makes you astonishing and it makes you a company I feel happy to recommend to anyone and everyone who crosses my path in any capacity related to shoes! Thank you for all the work you do and for the considerate and generous way in which you do it. "

, May 9, 2006

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