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A Happy Zappos Customer Says:

"Dear Zappos - Thank you very much for your website and 1-800 number!! I have ordered twice in the last month for my husband - who is very picky about his shoes when he goes shopping at a shoe store. He has been extremely happy with both orders - one a surprise from me and the other he chose - all the shoes fit wonderfully. And he was surprised to have this happen without trying them on at a store. I have truly enjoyed the wonderful customer service staff on the 1-800 line. I don't feel comfortable ordering on-line and appreciate the fact that you have a 1-800 number but the staff has made the experience even better!! Thank you very much and I look forward to ordering something for myself in the very near future!! "

Stephanie, May 9, 2006

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