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A Happy Zappos Customer Says:

"I am a new customer of yours and would like to tell you a story that I will be re-telling for days to come. My son is 11 years old and lives for his Nintendo DS. I had ordered several pairs of shoes from your company -- 3 of the 9 pairs of shoes did not fit. I had to send them back. I packed up the boxes and shipped them off. A week and a half later I get a package from Zappos shoes; I think that it must be a mistake but I opened the box. What I found inside was my sons Nintendo DS. I was elated. I could not believe that someone in your company who Received the Nintendo sent it back. It made my Day and my son’s day and all the people I have told the story to. If you ever saw the movie Pay It Forward? No good deed should go unnoticed. You won me as a customer the first time I used your website but now you have me as your walking billboard. I am forever grateful and the person who sent my son’s DS back should be recognized for making the world a little better. Alison C"

Alison C, Jul 9, 2006

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